Also, you can log on yourself, and you can see all the call history, so whenever your user is logged in, they can see what’s going on and when it was happening so you know that your cases are being worked on; and this requires a really good web-based support system.
This quick video in our IT support series covers why you should be looking for a support part whose using a web-based support system. Watch the video or read the transcript below, then if you’re interested in our IT Support service – our contacts details are at the bottom.
When you outsource your IT support service, it’s so important that you check the partner has actually got a web-based support system. That means there’s a system that can log cases whenever your users call up, but it also should produce some really nice reports for you so you know how many cases you’re logging, how they’re performing against those cases, how quick the fixes are.