Our customers are not just numbers to us, every single individual that calls our helpline are given them the time and effort needed when dealing with their technical issues because we know how frustrating it can be when technology fails. We offer two great support options; in every support package you can add on 24/7 IT Support into the package if you require it.
Our Cloud Support and Full Support packages include:
Technology that works is not a want, it’s a need. We can’t rely just on technology to work alone. Things break, get old and slow down, that’s life. Anything expensive or holds value usually needs support and maintenance and so with the best technology, you need the reliable IT Support.
We make a conscious effort to help our customers with their IT. We help them solve issues so they can start working straight away with no down time! They can back to their emails and continue being more productive. Our reliable IT Support is there to support your users so they can do what they need to do and that is to simply work! Nothing is more awkward than having to blame technology for not meeting a deadline!
We also recommend our customers to use our e-learning portal which is an additional service so their users can be more productive. We always receive calls asking how they can access specific functions in Office applications so we usually send them a hint and tip video so they can do it themselves. We receive so many calls on “how to do X function” that it would be crazy not to recommend our e-learning platform with 2,000 videos include accessibility playlists for users that suffer from a few specific disabilities. Click here to read more. This also means we have more time to deal with high priority issues which improves our overall service and saves your users time.
Improve Staff Morale with Reliable IT Support
If your staff are frustrated with technology, chances are they won’t have the motivation or productivity to continue working at a fast pace especially if technology is slowing them down constantly. They want great systems; they want to be able to share files without having any issues. They want to be able to present in front of prospects without their PowerPoint presentation having trouble playing videos! Super frustrating and sometimes quiet embarrassing. We get it and that’s why we support our customers with our IT Support service.
Our customers trust us to deal with their technical concerns and its great building relationships with them along the way. They can trust us to deal with their IT because we’ve been supporting them for years on end. IT Support is not just a service we offer and that’s it, we like helping customers because it feels so rewarding!
ROI on Purchase
Our reliable IT Support service has fully trained and experienced engineers who can fix issues 80% of technical issues in 30 minutes. If that’s not proof that we can work super-fast, I don’t know what is! We can save your business time, stress and money. Our engineers work hard from the moment they take your call till after they have solved your issues to ensure you’re happy with the service and if there’s anything they can help you with.
We are always continuing to improve our service with feedback forms. On average 80% of our customers fill them out to let us know that we’re doing a great job or suggesting ways we can improve our service which is great. Keeping our customers happy is a priority. Constantly improving our services, investing in better call logging technology and training our engineers ensures that you get value for your money.
Another great benefit is that all our service packages are fixed monthly so you don’t need to worry about calling our business few times a month, you can call as many times needed and we will deal them regardless of how service time it takes. We also know that businesses prefer to be priced the same every month, this makes it easier for them to manage their finances, so they don’t have to calculate or figure how many times an engineer visited their site or deal with a technical issue. It’s super easy to manage and we’re happy to take calls!
Don’t listen us, hear it from our customers
Here’s a testimonial from our current customer that has been with us for a long time. This is what they have to say:
“They are the type of company that cares about the quality of solutions they deliver, and it shines through in their work ethic, project delivery and support.” Barry Jeffrey – IT Manager, Caroline Chisholm School
We can sit here and talk out how great we are, but we have so many customers who can vouch for how reliable our IT support service. We work with many business across the nation, different size and sector to help support their IT. We understand different pressures for every business and this helps us improve our service. We get our customers, we don’t just talk in techy jargon so they won’t understand. We are straight to the point and that’s what makes us different.
Click here to view our recent case studies to see how we help different businesses with their IT.
To see what IT Support package would be suitable and beneficial for your business, get in touch on 0800 148 8001 or email firstname.lastname@example.org and we will get straight back to you.