Outsourced IT Support

Outsourced IT Support including Full Service Support packages, Remote IT Support and Outsourced IT Manager Support

Why choose our Outsourced IT Support service over others? Well, are you tired of calling a help desk where no one picks up the phone? Or perhaps the best you get is a call back from a junior engineer at the end of the day? Or are you frustrated with an Outsourced IT Support bill that seems to be different every month?

These issues are why we developed our flagship Outsourced IT Support services. We focus on giving you reliable fix times and SLA’s, continuity of engineers, proactive 24/7 monitoring, call outs included and regular advice on new and emerging technologies to keep your business one step ahead of your competition – all for a fixed monthly fee.

What Outsourced IT Support do we offer?

    • Unlimited calls to our UK help desk

    • Unlimited call-outs to your sites

    • 24/7 proactive server monitoring

    • Network  monitoring

    • Dedicated Account Manager

    • Service reports

    • New technology advice

    • Office 365 Training Bot

    • Ad-hoc project services as preferential rates

    • All for a fixed monthly fee


IT Support London video splash screen

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Other IT Support options

We do also offer a 24/7 Outsourced IT Support option which extends calls to anytime of the day, as well get in touch at the form for more information.

Perhaps you have an inhouse IT Manager and are just looking for some bounce out or backup support for your technical team? We also offer Outsourced IT Manager Support as well.

And if these packages are not quite what you’re looking for, have a look at our Office 365 Support and Remote IT Support options as well. 

IT Support image from TechQuarters IT Support in Central London

Get in touch with us today to find out more about our Award Winning Outsourced IT Support Service



Calls Solved within 30 Minutes


Calls Solved within 8 Hours


Calls Solved within 24 Hours

“They are the type of company that cares about the quality of solutions they deliver and it shines through in their work ethic, project delivery and support.”
Barry Jeffrey – IT Manager, Caroline Chisholm School

TechQuarters are not your typical Outsourced IT Support Helpdesk

It’s simply a fact of life that IT systems (both software and hardware) don’t always work in exactly the way people expect to begin with.

With TechQuarters, we monitor your IT services and so we’ll often identify and resolve many issues before you even become aware of them about them, and well before they have become a problem. However, if an IT issue does arise that adversely affects your services, it’s vital that you have a quick and efficient way of getting the problem fixed as soon as possible.

At TechQuarters, when you call our IT Helpdesk you won’t speak to a voicemail system or a ‘call logger’, you’ll speak directly to our managed IT services team. Within our helpdesk team, we have smaller teams managed by a Support Manager who ensure calls are are being answered quickly, customers are updated and the queue is being managed.

You’ll talk to a dedicated first line engineer who can quickly diagnose the issue and, where possible, resolve it without the need to escalate it to a senior member of staff. However, if this is needed we have a well organised support team structure that helps ensure the right specialist gets brought onto certain issues if need be.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we are hiring IT Support Engineers we look for people who are knowledgeable, experienced, personable and professional. We know from our customers that this makes our IT Support Engineers much more approachable and helps them and their staff to develop solid relationships and trust with our helpdesk team.

IT Helpdesk comparison

Typical IT Helpdesk

  • Calls answered by a ‘call loggers’
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’
  • You may need to repeat the problem to other support staff
  • Long response times

TechQuarters IT Helpdesk

  • All calls answered by engineers
  • Knowledgeable and helpful from the start
  • Friendly, experienced and relatable
  • Technical helpdesk staff can own the problem through to resolution
  • Rapid solutions

The Benefits of TechQuarters’ Full Outsourced IT Support


Productive Workforce


Improved Staff Morale


ROI on Purchase


Competitive Advantage


Peace of Mind


Increased Uptime


Scalable Solution


Trusted Partner

What is a Managed Service Provider

What is a Managed IT Service Provider?

So what is a Managed Service Provider, or a Managed IT Service Provider? Our CEO Chris delves into this in the video on the left, or else if you would prefer to read about what you should be expecting from a Managed IT Service Provider – read the transcript below.

What is a Managed IT Service Provider?

What is a Managed Service Provider or a Manage IT Service Provider? Well typically it’s when an organisation decides that they want to outsource the advice and support of the whole of their IT infrastructure to another company. This other company would be the Managed Service Provider. It’s usually underpinned by a Support Service agreement and what that means is that all of the users that have problems with their IT equipment in the customer site can literally call up a helpdesk service at the Managed Service Provider, and they would remote onto the users machines and fix things. If they couldn’t fix things remotely, then they would escalate it to a callout and an engineer would be sent to the customer’s site to fix things in situ. The support service is generally considered to be a service contract and it’s underpinned, and priced on a fixed monthly fee.

On top of this, the customer that outsources to this Managed Service Provider would expect to get recommendations on new technology technology that can benefit them and move their IT along, just basically keeping them one step ahead of the game when it comes to tech. Typical solutions might be Disaster Recovery, Backup Services, Digital Transformation with a move to the Microsoft Cloud solutions, Telecommunications, the list goes on. But the Managed Service Provider should be making those recommendations and normally they’re done at quarterly business reviews.

In those QBRs (Quarterly Business Reviews), this Managed Service Provider would be sitting down with the customer, and talking through the support service – how it’s been performing, any projects that are ongoing, and any new technology that has arrived on the scene that would benefit the customer site. Typically all of these is covered for a fixed monthly fee, and that’s what a Managed Service Provider is.

Get in touch with us today to find out more about our Award Winning Outsourced IT Support Service


What else makes TechQuarters a great choice for your Outsourced Business IT Support?

There are lots of other companies offering Outsourced IT Support. Here’s a few reasons why we think you’ll enjoy a partnership with us:

Fast and proficient response

Our engineers are targeted on both fixing your issues in a timely fashion and remembering customer service. Our typical fix rates are 60% of calls handled in 30 minutes and 76% in less than 24 hours, but our main rewards and targets are based around ensuring the client is happy – so you won’t be rushed off the phone or have a ticket closed before you’re truly satisfied with the result.

Customer service

We are easy to work with and flexible, always dealing with your IT challenges in a composed and responsive way. With an average 96.3% retention of clients year on year, we pride ourselves on our customer service

Proactive IT advice

As a client you’ll receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being one of the top IT Companies in London, at the forefront of new technologies and guiding our customers through the various options. With TechQuarters you’ll never feel left behind when it comes to your IT.

Web Based Support System

TechQuarters use a web based support system for logging and tracking calls which not only means there is an ongoing record of your issue in case it gets passed to a more senior engineer, but we can also create great reports on performance for our Account Manager meetings and calls as well.

Support and training for your staff

As a Microsoft Gold partner, we implement their new cloud technology for clients, such as Office 365 and Microsoft 365 business, after trialling and deciding it is right for them. More importantly we have developed a video training solution with 1,000’s of 15 second videos on how to use all the Microsoft applications, so your users know what they are doing in the new system. We think this is one of the things that makes us unique, as we don’t just migrate you and leave you to it – we help you get a real return on the investment through proper training.

Engineer Communication

At TechQuarters, we understand the importance of engineer communication when it comes to your staff feeling comfortable. We hire engineers and helpdesk staff that won’t just talk to you and your users in technical language that you don’t understand, but will explain what they are doing as they fix your issue so you’re in the loop.

We've pulled together some of the most frequently asked questions about what to look out for when choosing an IT Support company, here's a random one from the list!

IT Support FAQ #1 – What should you be looking for in a Support Service?

The first thing to consider is what kind of service you need. Do you need support for all of your hardware, which means your desktops or laptops or mobiles, your networking software and your networking hardware? Then you’ve got to consider if some of your users have problems with their desktop operating systems and any applications that sit on those, as they may want to call somebody and get those problems fixed. So, a full support service would look after all your hardware, software, all your applications and your networking. Then on top of that you really want a proactive element to it.

What we provide is a 24/7 proactive monitoring service and that checks and alerts when things are not quite right, then our engineers fix those before they become a big issue without you even knowing.

The final part of the service should be really great Account Management. What that means is somebody assigned to you that can review your needs and talk to you about your customer satisfaction. They review your case report so they can see how many cases you’re actually doing on a monthly basis and make sure you are 100% happy by meeting with you every month or quarter. And that is what we call a full support service.

Read the latest IT Support news in the TechQuarters Blog

Quarterly Business Reviews with IT Partners

In this video, our CEO and Founder, Chris, talks about what you should be getting from your Quarterly Business Reviews from your IT Partner. There are 3 main areas your Account Manager should  be covering, so watch the video or read the transcript below to make sure...

Read more

Get in touch with us today to find out more about our Award Winning Outsourced IT Support Service


Next webinar session March 3rd ’21 at 11am – ‘Running your Business from the Cloud with Microsoft Azure’ Webinar

June EventBrite Banner Menu

What will we cover?

  • What are the latest trends and services for hosting in the Cloud?
  • Virtual Working Home vs Hybrid Office
  • Securing your Company Data & Protecting Against Malware
  • Compliance in the Cloud
  • What User Training & Helpdesk Support are Available?

Register your interest below