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Outsourced Call Logging & 1st Line Helpdesk

Are you in charge of IT and looking to outsource your 1st Line Helpdesk? Perhaps you’re losing an engineer and want to plug the gap? Perhaps you want to concentrate on higher level support and strategy, without being bogged down by quick fixes?

At TechQuarters, we believe in a fast-start approach to providing outsourced 1st Line Engineer Services. We can plug in quick resources to sort out quick fixes, instead of you having to hire and recruit an engineer of your own. 

Our Outsourced Call Logging & 1st Line Helpdesk service includes:
  • A dedicated 1st line helpdesk engineer
  • An 8-hour day with option to extend
  • A replacement engineer for sickness and holiday
  • The option for us to use your support tracking system
Benefits of our Outsourced Call Logging & 1st Line Helpdesk service:
  • A cost-effective service
  • Fast and easy onboarding
  • Reliable and efficient support
  • Easy-in, easy-out service
  • Preferential rates on all our other services
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Send us an Enquiry

Are you in charge of IT and considering outsourcing your 1st line helpdesk services? It may be because you’re losing your quick fix engineer or you simply want to concentrate on higher level support issues and IT strategy. The common question we hear is whether it will be cost-effective and reliable to just outsource 1st line support?

Here at TechQuarters, we’ve developed our Modular Helpdesk Services to meet the needs for flexible IT Support. It’s a perfect solution to fill the gap when a 1st line engineer leaves an organisation, and certainly comes with the right price tag, that fits easily within your IT Support budget. What’s more is we have designed the service for a quick start-up and to easily mesh in with your existing IT team. 

This services eradicates the hassle of recruiting and managing your own internal 1st line engineer. You’ll never have to worry about the pressure of training and plugging the gap when holidays and sickness occur, because we deal with the replacements. 

If you would like to know more about our Outsourced 1st Line Service, give us a call or send us an enquiry and we’ll get back to you. 

How TechQuarters Outsourced Call Logging & 1st Line Helpdesk can help your business:

At TechQuarters, our engineers become a part of your team, just as they are a part of ours – you will see and experience first-hand the extent of their dedication as they help solve your company’s 1st Line support tickets and any other quick fixes that need attending to. Leaving you with more time to focus on what’s important to you, and ultimately helping to better support your company and teams.

If you’re feeling as though your IT Support could do with some additional outsourced 1st Line and Helpdesk Support, please give us a call today and let’s see how we can help you.