IT Support

What IT Support services do we offer?

We provide two packages for IT Support for you to choose from:

1. Full IT Support

Unlimited calls to our help desk

Unlimited call-outs to your sites

24/7 proactive server and network monitoring

Dedicated proactive account management

Service reports

New technology advice

Ad-hoc project services as preferential rates

All for a fixed monthly fee

2. Office 365 Support

Unlimited calls on Office 365 email and apps

Dedicated account management

New technology advice

Ad-hoc project services as preferential rates

All for a fixed monthly fee

Our average case fix rates are 70% of all support calls in 24 hours, 65% in 8 hours and 50% of cases in 30 minutesWe also monitor all your network and critical systems 24/7 to preempt any issues before they happen – making us one of the top IT companies in London.

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“Very happy with the support service received since 2012 and highly recommend TechQuarters”

Peter Murphy – Director, Right Now Residential

Benefits

IT security icon

Reliable

IT Helpdesk icon

UK Helpdesk

Cost Effective icon

Cost Effective

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Improved Productivity

Video series ‘IT Support Best Practice’

Organisations are finding it harder and harder to find a reliable outsourced IT Support company that can fulfil all their business needs.

Typical issues with poorly performing IT Support suppliers

Some of the common issues organisations encounter with their IT support service can be extended fix times, extra costs due to callout fees, unskilled engineers answering the phones and their engineer not being available or simply getting poor technology recommendations.

If any of these issues sound familiar, we can help solve them for you with our award winning London-based, proactive IT Support service.

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Our customers

See how we’ve helped organisations across different sectors become more productive and effective by leveraging cloud technology.

Case studies

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Managed IT Services