IT Support in Kent

What else makes TechQuarters a great choice as your Managed IT Services Provider for IT Support in Kent?

There are lots of other companies offering IT Support Guildford. Here’s a few reasons why we think you’ll enjoy a partnership with us:

Fast and proficient response

Our engineers are targeted on both fixing your issues in a timely fashion and remembering customer service. Our typical fix rates are 60% of calls handled in 30 minutes and 76% in less than 24 hours, but our main rewards and targets are based around ensuring the client is happy – so you won’t be rushed off the phone or have a ticket closed before you’re truly satisfied with the result.

Customer service

We are easy to work with and flexible, always dealing with your IT challenges in a composed and responsive way. With an average 96.3% retention of clients year on year, we pride ourselves on our customer service

Proactive IT advice

As a client you’ll receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being one of the top IT Companies in Guildford, at the forefront of new technologies and guiding our customers through the various options. With TechQuarters you’ll never feel left behind when it comes to your IT.

Web Based Support System

TechQuarters use a web based support system for logging and tracking calls which not only means there is an ongoing record of your issue in case it gets passed to a more senior engineer, but we can also create great reports on performance for our Account Manager meetings and calls as well.

Support and training for your staff

As a Microsoft Gold partner, we implement their new cloud technology for clients, such as Office 365 and Microsoft 365 business, after trialling and deciding it is right for them. More importantly we have developed a video training solution with 1,000’s of 15 second videos on how to use all the Microsoft applications, so your users know what they are doing in the new system. We think this is one of the things that makes us unique, as we don’t just migrate you and leave you to it – we help you get a real return on the investment through proper training.

Engineer Communication

At TechQuarters, we understand the importance of engineer communication when it comes to your staff feeling comfortable. We hire engineers and helpdesk staff that won’t just talk to you and your users in technical language that you don’t understand, but will explain what they are doing as they fix your issue so you’re in the loop.