Are you looking for Business IT Support in ?
Fully Managed, Customer Focused and Proactive IT Support in
Want Better IT Support?
Are you tired of having to ask for technology recommendations once your equipment has already become obsolete?
Would you love to get the benefits of a whole tech support department, without having to hire anyone internally?
Do you also get frustrated by changing monthly bills every time you need a callout or onsite visit from a tech support engineer?
TechQuarters’ flagship service, outsourced IT support, includes proactive 24/7 monitoring and regular advice on new technologies, access to our team of over 25 tech support engineers, and unlimited calls and onsite visits – all for a single price per user.
You can choose from our comprehensive unlimited outsourced IT Support in , or the lighter version of Cloud support for your Microsoft Cloud solutions.
Our Full IT Tech Support package includes:
- Unlimited calls to our tech support help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services at preferential rates
- All for a fixed monthly fee
Remote IT Support – STOP PRESS
Perhaps a full-service IT support package is not quite what you’re looking for right now, but did you know as well as location specific services we also have remote support?
This remote IT support service is designed around our own home and international workforce’s requirements, so it’s been put to the test! It comprises of the best aspects of our fully outsourced IT support solution, with the great fix rates, reliable help desk staff, proactive 24/7 monitoring and advice on innovative technologies from your dedicated Account Manager, minus the face to face contact like call outs. Your users also get a login to our 365 Cloud Academy e-learning video platform, with 1000’s of videos on all the products included in a Microsoft 365 license.
Like we mentioned previously, we have remote employees globally, so can provide 24/7 support options if needed. Finally, even though we don’t include site visits in the monthly cost, we do have pricing and processes available if you did need a call out for any reason.
For more information on this service, take a look at our remote IT support page.
Working From Home Solution
TechQuarters can also supply your business with Windows Virtual Desktop, a comprehensive desktop and app virtualisation service which runs entirely in the cloud.
WVD is the only virtual desktop set up which delivers simplified management, multi-session Windows 10, optimisations for Microsoft 365 ProPlus and support for Remote Desktop Services environments. We can deploy and scale your Windows desktops and apps in minutes, with security and compliance features built in.
You may have heard of set ups like this being referred to by terms like Virtual desktop infrastructure, Microsoft VDI solution, or even Windows 10 virtual desktop, but they all mean the same thing. Find out more on our Windows Virtual Desktop page.
What our customers say about our IT Support in London
“Completed quickly and kept us working. Thank you.”
“Very prompt, efficient and helpful in resolving the problem.”
“Always really quick and responsive help. Many Thanks.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes TechQuarters unlike any other IT Support company in your area?
If you’re looking for a local IT Support company, we understand that there are lots of people offering IT Support in , but it really depends what you’re looking for in a partnership.
Here’s a few reasons why we think you’d enjoy a working with us:
- We believe we should work hard as a team and have fun as a team. We have lots of socials, meaning our staff stick around for longer and you get consistent engineers and service
- We believe in being flexible and accommodating, and we tackle every IT issue in a controlled and co-operative manner
- ‘Proactive’ is our word of choice, so we’re on hand to make recommendations before technology becomes obsolete and keep you abreast of all the latest updates
- We undertake 24/7 monitoring of your systems behind the scenes, so if we see if anything unusual or any potential issues – we fix them before they comes a bigger problem
- We have a 96.3% retention of clients this year, which we think is a great reflection of our dedication to customer service – not just fixing things quickly
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
Read the latest IT Support news in the TechQuarters Blog
Windows Virtual Desktop is the latest modern workplace from Microsoft and is perfect for recruitment companies that want an agile solution that allows for growth, home working, easy onboarding and...
Some of the Office 365 and Microsoft 365 license name changes have come into affect for the small and medium sized business products. In the announcement made by Microsoft on their blog Jared...
Despite the government work form home rules being temporary, a lot of businesses have had their eyes opened to what the future of work could be. We have spoken to loads of customers who are now...
TechQuarters are not your typical IT Support Helpdesk
It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.
With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.
However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.
When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.
We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Technical helpdesk staff who own the problem through to resolution
- Helpful and knowledgeable right from the start
- Quick solutions
- Friendly, experienced and relatable
Other Typical IT Support Helpdesk
- Calls answered by junior ‘call loggers’
- Long response times
- Often need to escalate calls
- May use a lot of ‘techno jargon’ or 'geek speak'
- You may need to repeat the problem to other, more senior support staff
TechQuarters don’t just offer reliable IT Support in
TechQuarters has not just been an IT Support partner since we were founded in 2010, but also a Microsoft Partner since the beginning as well. Now at gold level status, we are perfectly positioned to help you select an Office 365 license, as well as migrate you safely and efficiently.
If you are already on Office 365 and Windows 10 but want to make the most of the different products and functions. We’ve developed a web app that contains thousands of 10-15 second videos that are searchable, but also organised into playlists by product. To ensure this training is inclusive, we’ve also created videos on all the accessibility functions in Microsoft 365 and edit all videos (regardless of function) in an inclusive style.
We have a dedicated team of Cloud Architects that specialise IT projects, such as cloud hosting with Azure. We have extensive experience helping organisations utilise Microsoft Azure through projects such as hosted servers, hybrid setup’s (where we combine cloud and on-premise storage), full backup service and Disaster Recovery.
Lastly, after we’ve helped you implement one of the above scenarios or projects – you’d probably be interested in cyber security to ensure your new modern workplace is protected. We can help with device protection on both mobiles and PC’s, data policies within the organisations, firewalls and even GDPR.