Are you looking for Business IT Support in Victoria?

Full and Remote IT Support in Victoria by Award Winning Cloud Consultants. Being based in Grosvenor Gardens, we’re perfectly positioned to provide support to Cardinal Place, Victoria Street, Vauxhall Bridge Road and other surrounding areas.

Our Full-Service IT Support package includes:

  • Unlimited calls to our UK help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc project services as preferential rates
  • All for a  fixed monthly fee

Our Remote IT Support package includes:

  • Unlimited calls to our helpdesk
  • Dedicated proactive Account Management
  • Full technology audit
  • Support Service Reports
  • Remote new user setup
  • New technology advice
  • Office 365 Training Bot
  • All for a  fixed monthly fee

Award Winning Business IT Support

TechQuarters’ flagship service is a reliable and proactive IT Support service, run by experienced and customer-friendly engineers. It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies – all with a consistent bill at the end of the month.

This means no more worrying about a bigger bill when you need an onsite visit, or frustration over inconsistent SLA’s every time you call up. We offer you complete peace of mind when it comes to your IT.

Or perhaps a full-service IT support package is not quite what you’re looking for right now, but did you know as well as location specific services we also have remote support?

This remote IT support is designed around our own home and international workforce’s requirements, so it’s been put to the test! It comprises of the best aspects of our fully outsourced IT support solution, with the great fix rates, reliable help desk staff, proactive 24/7 monitoring and advice on innovative technologies from your dedicated Account Manager, minus the face to face contact like call outs. Your users also get a login to our 365 Cloud Academy e-learning video platform, with 1000’s of videos on all the products included in a Microsoft 365 license.

Like we mentioned previously, we have remote employees globally, so can provide 24/7 support options if needed. Finally, even though we don’t include site visits in the monthly cost, we do have pricing and processes available if you did need a call out for any reason.

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

TechQuarters Victoria Headquarters - 52 Grosvenor Gardens, London, SW1W 0AU

Visits by appointment only, please call us on 0800 148 8001 to make arrangements to discuss our IT Support Victoria service.

What our customers say about our IT Support in London

“Very prompt, efficient and helpful in resolving the problem.”

“The support team was really helpful as always. Thank you very much.”

“Dan set up one of our laptops for a new user. I emailed him requesting this in the afternoon & the job was complete before 9:30 the following morning! Thanks Dan.”

Get in touch with us today to find out more about our Award Winning IT Support in

 

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

What makes TechQuarters different to other IT Support companies in ?

We’re sure you’ve investigated lots of different IT Support companies in , so what makes us different from all the rest?

Here are a few reasons we think you’d enjoy a partnership with us:

  • Our culture is work hard but have fun too! We really enjoy organising socials, trips and as a team, meaning we have low staff turnover and you get to speak with the same people, who really get to know your account
  • We are easy to work with and adaptable, so we always deal with issues in a friendly and timely manner
  • Proactivity is in our blood. We’re here to not just fix IT issues, but to help you benefit from all the new technologies, so you will never feel left behind when it comes to your IT
  • We monitor your systems 24/7, so if we see if anything unusual, we get on it and fix it before it comes an issue
  • We have a 96.3% retention of clients this year, and pride ourselves on our customer service

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring

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IT Support - 50 to 100 employees

Fully Outsourced IT or Co-Support with your in-house team

Read more ►

IT Support - 100 to 250 employees

Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site

Read more ►

Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

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Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

Read more ►

User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

Read more ►

What makes us different to other IT Services companies that provide Remote IT Support in Victoria?

We’re sure you’ve researched lots of other IT Support companies that provide remote IT support, so what makes us unique or the better choice over the rest.

  • We’ve had our worldwide support team for a few years now, so not only do we have experience operating as a separated workforce ourselves – we’ve invested in software and procedures for assisting businesses in disparate locations, so are ready to go
  • We are straightforward to work with and flexible, so we always deal with problems in a affable and timely way
  • Proactivity is built into all our services. We’re not just fix issues, but to help you benefit from new technologies, so you will never feel left behind when it comes to your IT
  • We monitor your systems 24/7, so if we see if anything unusual, we get on it and fix it before it comes an issue
  • We have a 96.3% retention of clients this year, and pride ourselves on our customer service

Get in touch with us today to find out more about our Award Winning IT Support in

 

More about TechQuarters' Fixed Price IT Support

TechQuarters offer a Fixed Price IT Support service which removes all the stress and hassle out of making sure that your Business IT systems are all completely up-to-date and running correctly.

When you use our Fixed Price IT Support service, TechQuarters take total responsibility for managing, supporting and maintaining your IT, which allows you to focus on what you’re best at - running your core business, It’s just the same as if you if you had an in-house IT Support team.

Fixed Price IT Support is ideal if you:

  • Want unlimited IT Support for a fixed price with no hidden extras
  • Are looking for fast response times with a guaranteed SLA (Service Level Agreement)
  • Need extended IT support hours
  • Are looking to manage your monthly IT Support spend
  • Want to have a complete outsourced IT facility or a backup to your existing internal IT support team

Our Fixed Price IT Support is tailored to your specific business requirements, and can include some or all of the following:

  • Helpdesk and onsite support
  • 24 x 7 real-time monitoring
  • Server & workstation configuration management
  • Microsoft security and patch management
  • Managed security and software updates
  • Managed award-winning anti-virus and anti-malware
  • Firewall management and maintenance
  • Router and switch management & maintenance
  • Backup management & monitoring
  • Virtual CTO / IT director
  • Quarterly review and report of activity

But TechQuarters offer so much more than simply fixed price IT support. Whether it’s solving issues remotely through our UK based helpdesk, monitoring and maintaining the performance of your IT systems, undertaking proactive on-site support or working with 3rd party suppliers, TechQuarters will do all of that so that you don’t have to.

And because we take full responsibility for your IT systems, you can be completely reassured that we are as interested in your IT as you are.

You can read these articles to find out more about a typical day in the life of a TechQuarters' IT Support Engineer or an IT Support Field Engineer, or why not simply call us today to discuss your business’ Fixed Price IT support requirements?

Read the latest IT Support news in the TechQuarters Blog

TechQuarters are not your typical IT Support Helpdesk

It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.

With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.

However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.

When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.

TechQuarters IT Support Helpdesk

  • All calls answered by engineers
  • Technical helpdesk staff who own the problem through to resolution
  • Helpful and knowledgeable right from the start
  • Quick solutions
  • Friendly, experienced and relatable

Other Typical IT Support Helpdesk

  • Calls answered by junior ‘call loggers’
  • Long response times
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’ or 'geek speak'
  • You may need to repeat the problem to other, more senior support staff

We've pulled together some of the most frequently asked questions about what to look out for when choosing an IT Support company, here's a random one from the list!

IT Support FAQ #1 – What should you be looking for in a Support Service?

The first thing to consider is what kind of service you need. Do you need support for all of your hardware, which means your desktops or laptops or mobiles, your networking software and your networking hardware? Then you’ve got to consider if some of your users have problems with their desktop operating systems and any applications that sit on those, as they may want to call somebody and get those problems fixed. So, a full support service would look after all your hardware, software, all your applications and your networking. Then on top of that you really want a proactive element to it.

What we provide is a 24/7 proactive monitoring service and that checks and alerts when things are not quite right, then our engineers fix those before they become a big issue without you even knowing.

The final part of the service should be really great Account Management. What that means is somebody assigned to you that can review your needs and talk to you about your customer satisfaction. They review your case report so they can see how many cases you’re actually doing on a monthly basis and make sure you are 100% happy by meeting with you every month or quarter. And that is what we call a full support service.

TechQuarters don’t just offer customer focused IT Support in

Although IT Support is our flagship service, we have a great variety of other services and solutions we can talk to you about too.

Our team of Cloud Architects are experts when it comes to all things Microsoft. We can help you select which Office 365 license best suits your business, then migrate your business safely and smoothly to Office 365 and Windows 10. We also have extensive experience with cloud hosting with Azure. We’ve helped our customers utilise Microsoft Azure by hosting servers, creating a hybrid cloud setup (half cloud, half on-premise) and implementing full backup services and disaster recovery scenarios.

Once you are already using Office 365 and Windows 10, we can help your users make the most of the new software (and you prove the ROI of your migration along the way) with our 365 Cloud Academy training. We’ve created thousands of 10-15 second videos on all things Office 365 and Windows 10, easily watchable through an online web app with playlists.

Plus, to ensure your new digital workplace is as inclusive as possible, we’ve created playlists on all the great accessibility functions in all the products and edited all videos in an inclusive style with both subtitles and audio description.

Lastly (but not least importantly) is IT Security. Whether it’s device protection, data policies, firewalls or even GDPR – we can work with you to find a solution you’re happy with meet your cyber security needs.

Get in touch with us today to find out more about our Award Winning IT Support in

 

Next webinar session is August 12th at 10am:

June EventBrite Banner Menu

What do your workers need in order to succeed at working from home? Find out about the IT essentials a home working organisation needs.

AGENDA: 10-11 AM

  • Hardware, devices and telephony
  • Collaboration & communications
  • Remote desktop setup
  • Remote working capabilities and practices
  • IT security and secure data practices
  • Q&A

Register your interest below