Are you looking for Business IT Support in ?
Outsourced and Proactive IT Support in with a Strong Customer Focus
Your business relies on your IT
Businesses are reliant on ever-increasing amounts of complex IT systems, so it’s more important than ever that you have a good IT support service in the background, making sure everything is running smoothly.
TechQuarters’ flagship service is a reliable and proactive IT Support service, run by experienced and customer-friendly engineers. It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies – all with a consistent bill at the end of the month.
This means no more worrying about a bigger bill when you need an onsite visit, or frustration over inconsistent SLA’s every time you call up. We offer you complete peace of mind when it comes to your IT.
You can choose from our full unlimited outsourced IT Support Service in , or the lighter version of Cloud support for all your Microsoft Cloud solutions.
Our Full-Service IT Support includes:
- Unlimited calls to our help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
What our customers say about our IT Support in London
“Speedy work to resolve the problem. Thank you.”
“Once again, thanks to Chris for speedy, efficient, super-dooper responsiveness.”
“Thank you, gives real confidence to know that we can count on TQ to complete time critical, sensitive cases.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes TechQuarters unlike any other IT Support company in your area?
If you’re looking for a local IT Support company, we understand that there are lots of people offering IT Support in , but it really depends what you’re looking for in a partnership.
Here’s a few reasons why we think you’d enjoy a working with us:
- We believe we should work hard as a team and have fun as a team. We have lots of socials, meaning our staff stick around for longer and you get consistent engineers and service
- We believe in being flexible and accommodating, and we tackle every IT issue in a controlled and co-operative manner
- ‘Proactive’ is our word of choice, so we’re on hand to make recommendations before technology becomes obsolete and keep you abreast of all the latest updates
- We undertake 24/7 monitoring of your systems behind the scenes, so if we see if anything unusual or any potential issues – we fix them before they comes a bigger problem
- We have a 96.3% retention of clients this year, which we think is a great reflection of our dedication to customer service – not just fixing things quickly
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
Read the latest IT Support news in the TechQuarters Blog
What makes a bad field support engineer? Businesses in London are always on the search for reliable IT Support. They need support engineers who fix their issues remotely (helpdesk engineers) and...
What does this mean? Windows 7 support ending is upon us - mainstream support officially ended in January 2015. However, extended support did not end till January 14th 2020. However, this day is now...
Sometimes it’s hard when you’ve been with the same provider or had the same experiences with IT companies over the years, to know what a good service should even look like! We have worked with so...
TechQuarters are not your typical IT Support Helpdesk
It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.
With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.
However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.
When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.
We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.
Typical IT Helpdesk
- Calls answered by a ‘call loggers’
- Often need to escalate calls
- May use a lot of ‘techno jargon’
- You may need to repeat the problem to other support staff
- Long response times
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Knowledgeable and helpful from the start
- Friendly, experienced and relatable
- Technical helpdesk staff can own the problem through to resolution
- Rapid solutions
TechQuarters don’t just offer award-winning IT Support in
IT Support is one of a few key services we specialise in here at TechQuarters. As a Microsoft Gold Partner, are also here to help you select which Office 365 license best suits your business. Once you’ve confirmed this, we can then migrate your users and data securely to Office 365 and Windows 10.
We also have a team of Cloud Architects that specialise in cloud hosting with Azure. There are lots of ways we can help you get started with Microsoft Azure such as hosting servers, a hybrid cloud setup (a combination of cloud and on-premise), full backup service or a Disaster Recovery plan.
If you’ve just moved to Office 365, we can train your staff so they’re using all the different work applications to the best of their ability with our 365 Cloud Academy. We’ve created thousands of 10-15 second videos organised into playlists by product, that are easily watchable through an online web app. To ensure the technology and training is available to all users, we’ve also created a series of videos and playlists on all the accessibility functions in Microsoft 365 and are including both subtitles and audio description.
Another area we have significant experience in is IT Security, from device protection to data policies, firewalls and even GDPR – we’ll work with you to find a cyber security setup that meets your needs.