Are you looking for Business IT Support in ?
Fast, Proactive IT Support in from our UK based helpdesk
Award Winning IT Support
Are you tired of speaking to a different IT Support service engineer every time you pick up the phone, or someone comes to your site?
Do you not even have the option to speak to a person, and have to send a message to a generic email address instead?
Or are you frustrated with having to replace things or get them fixed, wishing your support company would just recommend a reliable setup!
TechQuarters’ outsourced IT Support service in is our flagship service that tackles these common issues. It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies to keep you one step ahead of your competition.
Choose from our full unlimited outsourced IT support service, or the lighter version of Cloud support to provide support for your Microsoft Cloud solutions.
Our Full-Service IT Support package includes:
- Unlimited calls to our UK help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
What our customers say about our IT Support in London
“Once again, thanks to Chris for speedy, efficient, super-dooper responsiveness.”
“Very flexible and accommodating – thanks for loaning us a licence to try Projects out (in the absence of a trial version) while deciding if it’s right for us.”
“The support team was really helpful as always. Thank you very much.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes TechQuarters different from other IT Support in ?
There are lots of other companies offering IT Support in , and we would be really pleased if you decided to work with us.
Here’s a few reasons why we think you’ll enjoy a partnership with us:
- Our culture is hard working but fun. We have lots of staff social events and a very low staff turnover, ensuring you get continuity of personnel working on your account
- We are easy to work with and flexible, and deal with your IT challenges in a composed and responsive way
- Our proactivity is second-to-none, as we were set up to help clients benefit from all the new technologies. You will never feel left behind when it comes to your IT
- We’re always monitoring your systems behind the scenes, so if we see if anything irregular, we jump on it, fix it and then let you know
- We have a 96.3% retention of clients this year, and pride ourselves on our customer service
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
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TechQuarters are not your typical IT Support Helpdesk
It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.
With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.
However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.
When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.
We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.
Typical IT Helpdesk
- Calls answered by a ‘call loggers’
- Often need to escalate calls
- May use a lot of ‘techno jargon’
- You may need to repeat the problem to other support staff
- Long response times
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Knowledgeable and helpful from the start
- Friendly, experienced and relatable
- Technical helpdesk staff can own the problem through to resolution
- Rapid solutions
TechQuarters don’t just offer managed IT Support in
IT Support is our flagship service, but we’re lucky enough to have a team of Cloud Architects that specialise in all things Microsoft as well.
As a Microsoft Gold Partner, we can help you select which Office 365 license will work best for your organisation, based on almost 10 years of knowledge and experience. We will then migrate your securely and smoothly to Office 365 and Windows 10. Our Cloud Architects also have great knowledge of cloud hosting with Azure, as they regularly attend training sessions and courses with Microsoft. Some instances where we’ve assisted customers make the most of Microsoft Azure is through hosted servers, setting up half cloud and half on-premise environments (known as a hybrid cloud), cloud backup and Disaster Recovery solutions.
We also have extensive experience when it comes to IT and cyber security. Whether it’s device protection, data policies, firewalls or even GDPR – we can work with you to find a solution that meets the way your organisation operates.
If you’ve already been set up with Office 365 and Windows 10 but feel like you could be using it better as an organisation – we have an e-learning solution you may benefit from. Our 365 Cloud Academy online web app contains thousands of 10-15 second videos on all things Office 365 and Windows 10, easily watchable through searching or playlists. Plus, to help your modern workplace be more inclusive, we’ve created playlists on all the amazing accessibility functions that are built into Office 365, and edited all videos (regardless of subject) in an accessible style with both subtitles and audio description.