Are you looking for Business IT Support in ?

Fully Managed, Customer Focused and Proactive IT Support in

Our Full-Service IT Support package includes:

  • Unlimited calls to our UK help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc project services as preferential rates
  • All for a fixed monthly fee

Tired of poor Business IT Support?

Are you tired of calling a Business IT Support helpdesk where no one picks up the phone? Or perhaps at best you get a call back from a junior engineer at the end of the day? And when the field support engineers turn up at your site are they different ones every time, who leave quickly without fixing your issues?

Or are you frustrated with a variable bill that seems to be ever-increasing and, on top of that, you never get any proactive advice on new technology?

This is why at TechQuarters we developed our Business IT Support flagship service which provides you with outsourced IT Support in . It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies to keep you one step ahead of your competition.

You can choose from our full unlimited outsourced IT support service, or the lighter version of Cloud support for your Microsoft Cloud solutions.

Remote IT Support – STOP PRESS

Not only do we do location specific support, but we’ve developed an entirely remote IT Support service. At a time when we are trying to reduce contact, this may be more what you need.

This remote IT Support service was developed after years of having remote workers ourselves! It provides clients with the best of our fully outsourced support, without the call outs and face to face contact included you don’t need. It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring, regular advice on new technologies as well as training on all things Microsoft 365 and mastering home working with our 365 Cloud Academy.

As we mentioned - we’ve already had a global work from home workforce for a while now, so can easily also give you 24/7 options that are tried and tested. Plus, although we don’t include call outs in the price, we do of course have processes and pricing in place for repairs and home visits, if deemed necessary.

For more info on this service, visit our remote IT support page.

Working From Home Solution

TechQuarters can also supply your business with Windows Virtual Desktop, a comprehensive desktop and app virtualisation service which runs entirely in the cloud.

WVD is the only virtual desktop set up which delivers simplified management, multi-session Windows 10, optimisations for Microsoft 365 ProPlus and support for Remote Desktop Services environments. We can deploy and scale your Windows desktops and apps in minutes, with security and compliance features built in.

You may have heard of set ups like this being referred to by terms like Virtual desktop infrastructure, Microsoft VDI solution, or even Windows 10 virtual desktop, but they all mean the same thing. Find out more on our Windows Virtual Desktop page.

London small business it support

What our customers say about our IT Support in London

“Always really quick and responsive help. Many Thanks.”

“The support team was really helpful as always. Thank you very much.”

“Thank you, gives real confidence to know that we can count on TQ to complete time critical, sensitive cases.”

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

Get in touch with us today to find out more about our Award Winning IT Support in

 

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

What makes us one of the best IT Support providers in ?

Our priority is fixing your issues in a timely fashion, without forgetting customer service. Our typical fix rates are 60% of calls fixed within 30 minutes and 70% in less than 4 hours.

Meanwhile our customer satisfaction score averaged at 96% in the first half of 2019 – so we don’t compromise on service.

You get regular monthly meetings with your Account Manager to discuss IT strategy and recommendations. We pride ourselves on being at the forefront of new technologies and guiding our customers through the various options.

As a Microsoft Gold partner, we are at the forefront of the latest offerings from Microsoft and can pass on software trials and testing opportunities to you, so you can decide whether a solution is right for your business before you invest in it.

Most importantly, we’ve developed a web app video training solution with thousands of ‘bite-size’ 15 second videos on how to use all the applications. This way, once you’re migrated, your users know what they are doing in the new system from day one. This ensures you get a good return on your investment.

Lastly, TechQuarters have received numerous awards recognising our work as leaders when it comes to developing new solutions and mastering the latest technology. This means we don’t just sit back and wait for you to call us about what’s new, we want you to enjoy the benefits of the latest technologies, just like we do.

Just a few of our IT Support Customers

Rufus Leonard logo
Rufus Leonard logo
Rufus Leonard logo
Rufus Leonard logo

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring

Read more ►

IT Support - 50 to 100 employees

Fully Outsourced IT or Co-Support with your in-house team

Read more ►

IT Support - 100 to 250 employees

Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site

Read more ►

Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

Read more ►

Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

Read more ►

User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

Read more ►

Enhancing your IT Security

Protect against viruses, data loss, lost and stolen device leaks and other cyber threats

Read more ►

Cloud Hosting

Helping you move infrastructure to the Cloud and utilise other Azure services

Read more ►

SMB Teams Telephony Solution

Upgrade to an internet based system for unified calling, teleconferences, chat and collaboration

Read more ►

Get in touch with us today to find out more about our Award Winning IT Support in

 

London small business it support

Read the latest IT Support news in the TechQuarters Blog

TechQuarters are not your typical IT Support Helpdesk

It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.

With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.

However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.

When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.

TechQuarters IT Support Helpdesk

  • All calls answered by engineers
  • Technical helpdesk staff who own the problem through to resolution
  • Helpful and knowledgeable right from the start
  • Quick solutions
  • Friendly, experienced and relatable

Other Typical IT Support Helpdesk

  • Calls answered by junior ‘call loggers’
  • Long response times
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’ or 'geek speak'
  • You may need to repeat the problem to other, more senior support staff

TechQuarters don’t just offer reliable IT Support in

TechQuarters has not just been an IT Support partner since we were founded in 2010, but also a Microsoft Partner since the beginning as well. Now at gold level status, we are perfectly positioned to help you select an Office 365 license, as well as migrate you safely and efficiently.

If you are already on Office 365 and Windows 10 but want to make the most of the different products and functions. We’ve developed a web app that contains thousands of 10-15 second videos that are searchable, but also organised into playlists by product. To ensure this training is inclusive, we’ve also created videos on all the accessibility functions in Microsoft 365 and edit all videos (regardless of function) in an inclusive style.

We have a dedicated team of Cloud Architects that specialise IT projects, such as cloud hosting with Azure. We have extensive experience helping organisations utilise Microsoft Azure through projects such as hosted servers, hybrid setup’s (where we combine cloud and on-premise storage), full backup service and Disaster Recovery.

Lastly, after we’ve helped you implement one of the above scenarios or projects – you’d probably be interested in cyber security to ensure your new modern workplace is protected. We can help with device protection on both mobiles and PC’s, data policies within the organisations, firewalls and even GDPR.

Get in touch with us today to find out more about our Award Winning IT Support in

 

Best IT Setup and Practices for Organisations now Working from Home Webinar 

What do your workers need in order to succeed at working from home? Find out the IT technology and working practices a home working organisation needs on this webinar.

We’ll be looking at:

May 20th 2020 – 10am

Book your place here