Are you looking for Business IT Support in Soho?
Fully Managed, Customer Focused and Proactive IT Support in Soho
TechQuarters in Soho offer Fully Managed and Proactive Business IT Support in London W1, ideal if you are based in or around Wardour St., Frith St., Old Compton St., Berwick St., Oxford St, or Charing Cross Rd.
Our Full-Service Business IT Support includes:
- Unlimited calls to our London help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
Proactive IT Support
Are you looking for an IT Support company that won’t just wait till something is broken to act, but will proactively make suggestions and suggest fixes?Would you like a dedicated Account Manager who can recommend new technologies and help you to implement the best IT setup for you budget?
TechQuarters’ outsourced IT Support in is a proactive service. It features reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice from your dedicated Account Manager on new technologies – all designed to keep you one step ahead of your competition.
You can choose from our full unlimited IT Support service in , or the lighter version of Cloud support for your Microsoft Cloud solutions.
Remote IT Support – STOP PRESS
We don’t just do location support; we also have a totally remote support service – perfect for home working organisations.
Our remote IT Support was created based on our own remote worker’s needs, so you know it’s tried and tested. You get the top features of our full IT support service, such as reliable fix times, consistent engineers, proactive 24/7 monitoring and relevant advice on new technologies, without the call outs when you don’t need them. You also get access to our 365 Cloud Academy training platform, filled with videos on all the Microsoft 365 products for self-help.
As we said - we’ve had a global remote workforce for a few years now, so can offer you 24/7 options if you need them. Plus, though we don’t incorporate call outs in our pricing, we do have costings and procedures available for in person fixes, if considered essential.
To learn more about this support service check out our remote IT support page.
Working From Home Solution
TechQuarters can also supply your business with Windows Virtual Desktop, a comprehensive desktop and app virtualisation service which runs entirely in the cloud.
WVD is the only virtual desktop set up which delivers simplified management, multi-session Windows 10, optimisations for Microsoft 365 ProPlus and support for Remote Desktop Services environments. We can deploy and scale your Windows desktops and apps in minutes, with security and compliance features built in.
You may have heard of set ups like this being referred to by terms including VDI desktop, Microsoft VDI, Windows 10 VDI, or even VDI virtual desktop, but they all mean the same thing. Find out more on our Windows Virtual Desktop page.
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
What our customers say about our IT Support in London
“Thank you, gives real confidence to know that we can count on TQ to complete time critical, sensitive cases.”
“Very flexible and accommodating – thanks for loaning us a licence to try Projects out (in the absence of a trial version) while deciding if it’s right for us.”
“Proactively noticed an issue when attending site for a different issue and helped resolve. Serdal is also very helpful in dealing with ad hoc issues thrown his way by our MD when he comes to our office!”
Get in touch with us today and find out more about our Award Winning Small Business IT Support in Soho
TechQuarters Greek Street Office - 49 Greek Street, London, W1D 4EG
Visits by appointment only, please call us on 0800 148 8001 to make arrangements.
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes TechQuarters a top IT Support provider in ?
We’re a top IT support provider because we’ve designed our service with an emphasis on both efficiency AND customer service.
Other organisations will focus purely on closing calls quickly; we concentrate on ensuring our customers are 100% happy with the resolution before we close off a call. This is why our customer satisfaction scores are consistently over 95% ‘satisfied’ or ‘extremely satisfied’, whilst managing to maintain typical fix rates of 60% of calls closed in 30 minutes and 70% within 4 hours.
If you become one of our IT Support clients, you’ll get regular monthly strategic IT reviews and recommendations from your dedicated Account Manager. Being a Microsoft Gold partner, we can help you test out the latest Microsoft technology and software, and then implement it if you decide it’s right for you.
We’ve also developed a video training solution with thousands of ‘bit-size’ 15 second videos on how to use all the applications in Office 365 and Windows 10. This means if you do decide Microsoft is for you, we won’t just migrate you and leave you. Your users can easily get trained up on the new system from day 1 of the installation, ensuring you get a proper return on the investment.
Our clients also like the fact we’re located in a well-connected area of London. So if you need IT Support in , our field support engineers can get to your site quickly and easily.
Lastly, we’ve won several awards as recognition for being a Managed IT Support Service Provider and Cloud Evangelists. This means we’re constantly researching and learning about new technology, so we can pass on all that knowledge straight to you.
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
Get in touch with us today and find out more about our Award Winning Small Business IT Support in Soho
Read the latest IT Support news in the TechQuarters Blog
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TechQuarters are not your typical IT Support Helpdesk
It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.
With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.
However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.
When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.
We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Technical helpdesk staff who own the problem through to resolution
- Helpful and knowledgeable right from the start
- Quick solutions
- Friendly, experienced and relatable
Other Typical IT Support Helpdesk
- Calls answered by junior ‘call loggers’
- Long response times
- Often need to escalate calls
- May use a lot of ‘techno jargon’ or 'geek speak'
- You may need to repeat the problem to other, more senior support staff
More about TechQuarters' Fixed Price IT Support
TechQuarters offer a Fixed Price IT Support service which removes all the stress and hassle out of making sure that your Business IT systems are all completely up-to-date and running correctly.
When you use our Fixed Price IT Support service, TechQuarters take total responsibility for managing, supporting and maintaining your IT, which allows you to focus on what you’re best at - running your core business, It’s just the same as if you if you had an in-house IT Support team.
Fixed Price IT Support is ideal if you:
- Want unlimited IT Support for a fixed price with no hidden extras
- Are looking for fast response times with a guaranteed SLA (Service Level Agreement)
- Need extended IT support hours
- Are looking to manage your monthly IT Support spend
- Want to have a complete outsourced IT facility or a backup to your existing internal IT support team
Our Fixed Price IT Support is tailored to your specific business requirements, and can include some or all of the following:
- Helpdesk and onsite support
- 24 x 7 real-time monitoring
- Server & workstation configuration management
- Microsoft security and patch management
- Managed security and software updates
- Managed award-winning anti-virus and anti-malware
- Firewall management and maintenance
- Router and switch management & maintenance
- Backup management & monitoring
- Virtual CTO / IT director
- Quarterly review and report of activity
But TechQuarters offer so much more than simply fixed price IT support. Whether it’s solving issues remotely through our UK based helpdesk, monitoring and maintaining the performance of your IT systems, undertaking proactive on-site support or working with 3rd party suppliers, TechQuarters will do all of that so that you don’t have to.
And because we take full responsibility for your IT systems, you can be completely reassured that we are as interested in your IT as you are.
You can read these articles to find out more about a typical day in the life of a TechQuarters' IT Support Engineer or an IT Support Field Engineer, or why not simply call us today to discuss your business’ Fixed Price IT support requirements?
TechQuarters don’t just offer outsourced IT Support in
IT Support is our flagship service, but we also have extensive experience in several other areas – specifically the Microsoft Cloud and IT security.
We can help you choose which Office 365 license will work best for your organisation and then migrate your safely and efficiently to Office 365 and Windows 10. Our specialist Cloud Architects are specifically trained in cloud hosting with Microsoft Azure. Some examples where we’ve supported customers in their journey to the Microsoft Cloud have been with hosted servers, hybrid cloud environments, full backup service and Disaster Recovery scenarios. We can also help you when it comes to IT and cyber security, whether it’s device protection, data policies, firewalls or even GDPR.
If you’ve already been set up with Office 365 and Windows 10 but feel like you could be using it better, we have a video training solution that helps organisation use Office 365 to the best of their ability. Our online web app contains thousands of 10-15 second videos on all things Office 365 and Windows 10, which are both searchable or viewed A playlists. Plus, to ensure your workplace is more inclusive, we’ve created videos on all the great accessibility functions that are built into Microsoft 365 and edited all videos in an inclusive style.