Are you looking for Business IT Support in ?
Outsourced and Proactive IT Support in with a Strong Customer Focus
Our Full-Service Business IT Support includes:
- Unlimited calls to our London help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
Proactive IT Support
Are you looking for an IT Support company that won’t just wait till something is broken to act, but will proactively make suggestions and suggest fixes?Would you like a dedicated Account Manager who can recommend new technologies and help you to implement the best IT setup for you budget?
TechQuarters’ outsourced IT Support in is a proactive service. It features reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice from your dedicated Account Manager on new technologies – all designed to keep you one step ahead of your competition.
You can choose from our full unlimited IT Support service in , or the lighter version of Cloud support for your Microsoft Cloud solutions.
What our customers say about our IT Support in London
“The support team was really helpful as always. Thank you very much.”
“Thank you, gives real confidence to know that we can count on TQ to complete time critical, sensitive cases.”
“Very flexible and accommodating – thanks for loaning us a licence to try Projects out (in the absence of a trial version) while deciding if it’s right for us.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes us a leading provider of IT Support in ?
Multi award-winning TechQuarters pay strict attention to fixing your issues in a timely fashion. Typical fix rates are 60% of calls handled in 30 minutes, and 70% in less than 4 hours.
Our clients receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being at the forefront of new technologies and guiding you through the various options.
Being a Microsoft Gold partner, we implement new cloud technology for you only after you’ve tested it out and decided it is right for your business. More importantly, we’ve developed a video training solution which includes thousands of ‘bite-size’ 15 second videos on how to use all the features of the Office 365 applications. This way, your users have access to everything they need to know about using the new system from day 1 of the installation, which in turn makes sure you get a proper return on the investment.
Our clients also like the fact that our IT Support in is local to them, which means it’s quick and easy for our field support engineers to visit their sites should the need arise.
We have received numerous awards as recognition for being a Managed IT Support Service Provider and Cloud Evangelists. This means we don’t just sit back and wait for you to call us, we want you to enjoy the benefits of the latest technologies, like we do.
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
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TechQuarters are not your typical IT Support Helpdesk
It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.
With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.
However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.
When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.
We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Technical helpdesk staff who own the problem through to resolution
- Helpful and knowledgeable right from the start
- Quick solutions
- Friendly, experienced and relatable
Other Typical IT Support Helpdesk
- Calls answered by junior ‘call loggers’
- Long response times
- Often need to escalate calls
- May use a lot of ‘techno jargon’ or 'geek speak'
- You may need to repeat the problem to other, more senior support staff
TechQuarters don’t just offer reliable IT Support in
TechQuarters has not just been an IT Support partner since we were founded in 2010, but also a Microsoft Partner since the beginning as well. Now at gold level status, we are perfectly positioned to help you select an Office 365 license, as well as migrate you safely and efficiently.
If you are already on Office 365 and Windows 10 but want to make the most of the different products and functions. We’ve developed a web app that contains thousands of 10-15 second videos that are searchable, but also organised into playlists by product. To ensure this training is inclusive, we’ve also created videos on all the accessibility functions in Microsoft 365 and edit all videos (regardless of function) in an inclusive style.
We have a dedicated team of Cloud Architects that specialise IT projects, such as cloud hosting with Azure. We have extensive experience helping organisations utilise Microsoft Azure through projects such as hosted servers, hybrid setup’s (where we combine cloud and on-premise storage), full backup service and Disaster Recovery.
Lastly, after we’ve helped you implement one of the above scenarios or projects – you’d probably be interested in cyber security to ensure your new modern workplace is protected. We can help with device protection on both mobiles and PC’s, data policies within the organisations, firewalls and even GDPR.