Are you looking for Business IT Support in Paddington?
Proactive and Professional IT Support in Paddington
TechQuarters are ideally located to help you if you’re located in Kingdom Street, Praed Street, Merchant Square, Eastbourne Terrace or any of the surrounding streets in the Paddington area.
Are you fed up with reactive technology spending and not having a long-term plan for your IT and computer support in ?
Do you have dreams of a modern workplace with flexible working, but just don’t have the computer support expertise in house?
Are you tired of calling an IT and computer support helpdesk where no one picks up the phone or at best you get a call back from a junior engineer at the end of the day?
TechQuarters’ flagship service offers IT and computer support in , and includes proactive 24/7 monitoring, regular advice on new and emerging technologies, unlimited calls and visits from our highly experienced cloud architects and engineers – all for a single price per user.
You can choose from our full unlimited outsourced IT and computer support service, or the lighter version of Cloud support for your Microsoft Cloud solutions.
Our Full-Service IT Support package includes:
- Unlimited calls to our computer support help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
What our customers say about our IT Support in London
“Very prompt, efficient and helpful in resolving the problem.”
“Really satisfied with the quick and professional resolution of this ticket.”
“Proactively noticed an issue when attending site for a different issue and helped resolve. Serdal is also very helpful in dealing with ad hoc issues thrown his way by our MD when he comes to our office!”
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes TechQuarters a top IT Support provider in ?
We’re a top IT support provider because we’ve designed our service with an emphasis on both efficiency AND customer service.
Other organisations will focus purely on closing calls quickly; we concentrate on ensuring our customers are 100% happy with the resolution before we close off a call. This is why our customer satisfaction scores are consistently over 95% ‘satisfied’ or ‘extremely satisfied’, whilst managing to maintain typical fix rates of 60% of calls closed in 30 minutes and 70% within 4 hours.
If you become one of our IT Support clients, you’ll get regular monthly strategic IT reviews and recommendations from your dedicated Account Manager. Being a Microsoft Gold partner, we can help you test out the latest Microsoft technology and software, and then implement it if you decide it’s right for you.
We’ve also developed a video training solution with thousands of ‘bit-size’ 15 second videos on how to use all the applications in Office 365 and Windows 10. This means if you do decide Microsoft is for you, we won’t just migrate you and leave you. Your users can easily get trained up on the new system from day 1 of the installation, ensuring you get a proper return on the investment.
Our clients also like the fact we’re located in a well-connected area of London. So if you need IT Support in , our field support engineers can get to your site quickly and easily.
Lastly, we’ve won several awards as recognition for being a Managed IT Support Service Provider and Cloud Evangelists. This means we’re constantly researching and learning about new technology, so we can pass on all that knowledge straight to you.
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
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TechQuarters are not your typical IT Support Helpdesk
It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.
With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.
However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.
When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.
We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Technical helpdesk staff who own the problem through to resolution
- Helpful and knowledgeable right from the start
- Quick solutions
- Friendly, experienced and relatable
Other Typical IT Support Helpdesk
- Calls answered by junior ‘call loggers’
- Long response times
- Often need to escalate calls
- May use a lot of ‘techno jargon’ or 'geek speak'
- You may need to repeat the problem to other, more senior support staff
TechQuarters don’t just offer outsourced IT Support in
IT Support is our flagship service, but we also have extensive experience in several other areas – specifically the Microsoft Cloud and IT security.
We can help you choose which Office 365 license will work best for your organisation and then migrate your safely and efficiently to Office 365 and Windows 10. Our specialist Cloud Architects are specifically trained in cloud hosting with Microsoft Azure. Some examples where we’ve supported customers in their journey to the Microsoft Cloud have been with hosted servers, hybrid cloud environments, full backup service and Disaster Recovery scenarios. We can also help you when it comes to IT and cyber security, whether it’s device protection, data policies, firewalls or even GDPR.
If you’ve already been set up with Office 365 and Windows 10 but feel like you could be using it better, we have a video training solution that helps organisation use Office 365 to the best of their ability. Our online web app contains thousands of 10-15 second videos on all things Office 365 and Windows 10, which are both searchable or viewed A playlists. Plus, to ensure your workplace is more inclusive, we’ve created videos on all the great accessibility functions that are built into Microsoft 365 and edited all videos in an inclusive style.