Are you looking for Business IT Support in Oxford Circus?

TechQuarters in Soho offer Fully Managed, Customer Focused and Proactive Outsourced IT Support for Oxford Circus, ideal if you’re in or around Oxford Street, Margaret Street, Regent Street, Mortimer Street or anywhere nearby in London W1.

Your business relies on your IT

Businesses are reliant on ever-increasing amounts of complex  IT systems, so it’s more important than ever that you have a good IT support service in the background, making sure everything is running smoothly.

TechQuarters’ flagship service is a reliable and proactive IT Support service, run by experienced and customer-friendly engineers. It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies – all with a consistent bill at the end of the month.

This means no more worrying about a bigger bill when you need an onsite visit, or frustration over inconsistent SLA’s every time you call up. We offer you complete peace of mind when it comes to your IT.

You can choose from our full unlimited outsourced IT Support Service in , or the lighter version of Cloud support for all your Microsoft Cloud solutions.

Our Full-Service IT Support includes:

  • Unlimited calls to our help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc project services as preferential rates
  • All for a fixed monthly fee

Remote IT Support – STOP PRESS

We don’t just do location support; we also have a totally remote support service – perfect for home working organisations.

Our remote IT Support was created based on our own remote worker’s needs, so you know it’s tried and tested. You get the top features of our full IT support service, such as reliable fix times, consistent engineers, proactive 24/7 monitoring and relevant advice on new technologies, without the call outs when you don’t need them. You also get access to our 365 Cloud Academy training platform, filled with videos on all the Microsoft 365 products for self-help.

As we said - we’ve had a global remote workforce for a few years now, so can offer you 24/7 options if you need them. Plus, though we don’t incorporate call outs in our pricing, we do have costings and procedures available for in person fixes, if considered essential.

To learn more about this support service check out our remote IT support page.

Working From Home Solution

TechQuarters can also supply your business with Windows Virtual Desktop, a comprehensive desktop and app virtualisation service which runs entirely in the cloud.

WVD is the only virtual desktop set up which delivers simplified management, multi-session Windows 10, optimisations for Microsoft 365 ProPlus and support for Remote Desktop Services environments. We can deploy and scale your Windows desktops and apps in minutes, with security and compliance features built in.

You may have heard of set ups like this being referred to by names such as Microsoft Windows 10 virtual desktop, Microsoft virtual desktop service, Windows virtual desktop Microsoft, or even Windows 10 home virtual desktop, but they all mean the same thing. Find out more on our Windows Virtual Desktop page.

London small business it support

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

What our customers say about our IT Support in London

“Managed the issues really quickly, all sorted now.”

“Completed quickly and kept us working. Thank you.”

“Quick reply, took the time to find the issue and solve it.”

Get in touch with us today to find out more about our Award Winning IT Support in

 

Case Study – Pollen Street Capital in Oxford Circus

“We are delighted with the Microsoft online solutions, the price is right and we get excellent helpdesk support from TechQuarters.”

Ian Gascoigne – Director, Pollen Street Capital

Pollen Street Capital (formerly part of RBS) needed to move off their existing infrastructure and to a new premises, requiring a highly resilient and Financial Conduct Authority compliant solution to handle rapid expansion.

Read the full details of their cloud migration to Azure, Office 365, EMS & Windows 10.

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

What makes us one of the best IT Support providers in ?

Our priority is fixing your issues in a timely fashion, without forgetting customer service. Our typical fix rates are 60% of calls fixed within 30 minutes and 70% in less than 4 hours.

Meanwhile our customer satisfaction score averaged at 96% in the first half of 2019 – so we don’t compromise on service.

You get regular monthly meetings with your Account Manager to discuss IT strategy and recommendations. We pride ourselves on being at the forefront of new technologies and guiding our customers through the various options.

As a Microsoft Gold partner, we are at the forefront of the latest offerings from Microsoft and can pass on software trials and testing opportunities to you, so you can decide whether a solution is right for your business before you invest in it.

Most importantly, we’ve developed a web app video training solution with thousands of ‘bite-size’ 15 second videos on how to use all the applications. This way, once you’re migrated, your users know what they are doing in the new system from day one. This ensures you get a good return on your investment.

Lastly, TechQuarters have received numerous awards recognising our work as leaders when it comes to developing new solutions and mastering the latest technology. This means we don’t just sit back and wait for you to call us about what’s new, we want you to enjoy the benefits of the latest technologies, just like we do.

Just a few of our IT Support Customers

Rufus Leonard logo
Rufus Leonard logo
Rufus Leonard logo
Rufus Leonard logo

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring

Read more ►

IT Support - 50 to 100 employees

Fully Outsourced IT or Co-Support with your in-house team

Read more ►

IT Support - 100 to 250 employees

Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site

Read more ►

Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

Read more ►

Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

Read more ►

User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

Read more ►

Enhancing your IT Security

Protect against viruses, data loss, lost and stolen device leaks and other cyber threats

Read more ►

Cloud Hosting

Helping you move infrastructure to the Cloud and utilise other Azure services

Read more ►

SMB Teams Telephony Solution

Upgrade to an internet based system for unified calling, teleconferences, chat and collaboration

Read more ►

Get in touch with us today to find out more about our Award Winning IT Support in

 

London small business it support

Read the latest IT Support news in the TechQuarters Blog

TechQuarters are not your typical IT Support Helpdesk

It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.

With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.

However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.

When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.

TechQuarters IT Support Helpdesk

  • All calls answered by engineers
  • Technical helpdesk staff who own the problem through to resolution
  • Helpful and knowledgeable right from the start
  • Quick solutions
  • Friendly, experienced and relatable

Other Typical IT Support Helpdesk

  • Calls answered by junior ‘call loggers’
  • Long response times
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’ or 'geek speak'
  • You may need to repeat the problem to other, more senior support staff

TechQuarters don’t just offer award-winning IT Support in

IT Support is one of a few key services we specialise in here at TechQuarters. As a Microsoft Gold Partner, are also here to help you select which Office 365 license best suits your business. Once you’ve confirmed this, we can then migrate your users and data securely to Office 365 and Windows 10.

We also have a team of Cloud Architects that specialise in cloud hosting with Azure. There are lots of ways we can help you get started with Microsoft Azure such as hosting servers, a hybrid cloud setup (a combination of cloud and on-premise), full backup service or a Disaster Recovery plan.

If you’ve just moved to Office 365, we can train your staff so they’re using all the different work applications to the best of their ability with our 365 Cloud Academy. We’ve created thousands of 10-15 second videos organised into playlists by product, that are easily watchable through an online web app. To ensure the technology and training is available to all users, we’ve also created a series of videos and playlists on all the accessibility functions in Microsoft 365 and are including both subtitles and audio description.

Another area we have significant experience in is IT Security, from device protection to data policies, firewalls and even GDPR – we’ll work with you to find a cyber security setup that meets your needs.

Get in touch with us today to find out more about our Award Winning IT Support in

 

Best IT Setup and Practices for Organisations now Working from Home Webinar 

What do your workers need in order to succeed at working from home? Find out the IT technology and working practices a home working organisation needs on this webinar.

We’ll be looking at:

May 20th 2020 – 10am

Book your place here