Are you looking for Business IT Support in Mayfair?

TechQuarters in Soho offer Fully Managed, Customer Focused and Proactive Outsourced IT Support for Mayfair, ideal if you’re in or around Grosvenor Street, Brook Street, Park Lane, Regent Street or anywhere close by in London W1.

Our Full-Service IT Support package includes:

  • Unlimited calls to our UK help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc project services as preferential rates
  • All for a  fixed monthly fee

Our Remote IT Support package includes:

  • Unlimited calls to our helpdesk
  • Dedicated proactive Account Management
  • Full technology audit
  • Support Service Reports
  • Remote new user setup
  • New technology advice
  • Office 365 Training Bot
  • All for a  fixed monthly fee

Award Winning Business IT Support

TechQuarters’ flagship service is a reliable and proactive IT Support service, run by experienced and customer-friendly engineers. It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies – all with a consistent bill at the end of the month.

This means no more worrying about a bigger bill when you need an onsite visit, or frustration over inconsistent SLA’s every time you call up. We offer you complete peace of mind when it comes to your IT.

Or perhaps a full-service IT support package is not quite what you’re looking for right now, but did you know as well as location specific services we also have remote support?

This remote IT support is designed around our own home and international workforce’s requirements, so it’s been put to the test! It comprises of the best aspects of our fully outsourced IT support solution, with the great fix rates, reliable help desk staff, proactive 24/7 monitoring and advice on innovative technologies from your dedicated Account Manager, minus the face to face contact like call outs. Your users also get a login to our 365 Cloud Academy e-learning video platform, with 1000’s of videos on all the products included in a Microsoft 365 license.

Like we mentioned previously, we have remote employees globally, so can provide 24/7 support options if needed. Finally, even though we don’t include site visits in the monthly cost, we do have pricing and processes available if you did need a call out for any reason.

London small business it support

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

What our customers say about our IT Support in London

“Quick reply, took the time to find the issue and solve it.”

“Completed quickly and kept us working. Thank you.”

“Thank you, gives real confidence to know that we can count on TQ to complete time critical, sensitive cases.”

Get in touch with us today to find out more about our Award Winning IT Support in

 

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

What makes TechQuarters different to other companies offering IT Support in ?

There are lots of other companies offering IT Support in , so what makes us unique compared to the rest?

Here’s a few reasons why we think you’ll enjoy a working with us:

  • Our philosophy is work hard but have fun, so we have lots of staff socials and a low staff turnover. This ensures you speak with the same people, who really get to know on your account
  • We are easy to work with and adaptable, always dealing with issues in an efficient and timely manner
  • Proactivity is built into the fabric of our service. We’re here to help you take advantage of new technology, so you’ll never be left behind when it comes to your IT
  • We monitor your systems 24/7, so if we see if anything unusual, we jump on it, fix it and then let you know – before it comes an issue
  • We have a 96.3% retention of clients in 2019, we really pride ourselves on our customer service

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring

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IT Support - 50 to 100 employees

Fully Outsourced IT or Co-Support with your in-house team

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IT Support - 100 to 250 employees

Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site

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Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

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Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

Read more ►

User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

Read more ►

Get in touch with us today to find out more about our Award Winning IT Support in

 

London small business it support

More about TechQuarters' Fixed Price IT Support

TechQuarters offer a Fixed Price IT Support service which removes all the stress and hassle out of making sure that your Business IT systems are all completely up-to-date and running correctly.

When you use our Fixed Price IT Support service, TechQuarters take total responsibility for managing, supporting and maintaining your IT, which allows you to focus on what you’re best at - running your core business, It’s just the same as if you if you had an in-house IT Support team.

Fixed Price IT Support is ideal if you:

  • Want unlimited IT Support for a fixed price with no hidden extras
  • Are looking for fast response times with a guaranteed SLA (Service Level Agreement)
  • Need extended IT support hours
  • Are looking to manage your monthly IT Support spend
  • Want to have a complete outsourced IT facility or a backup to your existing internal IT support team

Our Fixed Price IT Support is tailored to your specific business requirements, and can include some or all of the following:

  • Helpdesk and onsite support
  • 24 x 7 real-time monitoring
  • Server & workstation configuration management
  • Microsoft security and patch management
  • Managed security and software updates
  • Managed award-winning anti-virus and anti-malware
  • Firewall management and maintenance
  • Router and switch management & maintenance
  • Backup management & monitoring
  • Virtual CTO / IT director
  • Quarterly review and report of activity

But TechQuarters offer so much more than simply fixed price IT support. Whether it’s solving issues remotely through our UK based helpdesk, monitoring and maintaining the performance of your IT systems, undertaking proactive on-site support or working with 3rd party suppliers, TechQuarters will do all of that so that you don’t have to.

And because we take full responsibility for your IT systems, you can be completely reassured that we are as interested in your IT as you are.

You can read these articles to find out more about a typical day in the life of a TechQuarters' IT Support Engineer or an IT Support Field Engineer, or why not simply call us today to discuss your business’ Fixed Price IT support requirements?

Read the latest IT Support news in the TechQuarters Blog

TechQuarters are not your typical IT Support Helpdesk

It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.

With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.

However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.

When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.

TechQuarters IT Support Helpdesk

  • All calls answered by engineers
  • Technical helpdesk staff who own the problem through to resolution
  • Helpful and knowledgeable right from the start
  • Quick solutions
  • Friendly, experienced and relatable

Other Typical IT Support Helpdesk

  • Calls answered by junior ‘call loggers’
  • Long response times
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’ or 'geek speak'
  • You may need to repeat the problem to other, more senior support staff

We've pulled together some of the most frequently asked questions about what to look out for when choosing an IT Support company, here's a random one from the list!

IT Support FAQ #5 – What skills should you see on an IT Support helpdesk?

The skill levels is on a helpdesk are very important. You will always have different grades of engineers, first liners that can grow through the organization through to higher skilled engineers or teams known as third line engineers. We also organise these engineers into pods, so you’ve got mentoring going on within that pod.

Now the First Liners are really the people that do the quick fixes that take 15-30 minutes, such as password resets. They then escalate to the Second Line where there’s a more integrated desktop issues to fix, then the Third Liners. These are the back-end server people, that know everything about the cloud, how the networking is done and the switches in the routers. These people can mentor all of the rest of the 1st and the 2nd liners, then we have pod leaders that make sure they are following processes, which is really important.

TechQuarters don’t just offer outsourced IT Support in

IT Support is our flagship service, but we also have extensive experience in several other areas – specifically the Microsoft Cloud and IT security.

We can help you choose which Office 365 license will work best for your organisation and then migrate your safely and efficiently to Office 365 and Windows 10. Our specialist Cloud Architects are specifically trained in cloud hosting with Microsoft Azure. Some examples where we’ve supported customers in their journey to the Microsoft Cloud have been with hosted servers, hybrid cloud environments, full backup service and Disaster Recovery scenarios. We can also help you when it comes to IT and cyber security, whether it’s device protection, data policies, firewalls or even GDPR.

If you’ve already been set up with Office 365 and Windows 10 but feel like you could be using it better, we have a video training solution that helps organisation use Office 365 to the best of their ability. Our online web app contains thousands of 10-15 second videos on all things Office 365 and Windows 10, which are both searchable or viewed A playlists. Plus, to ensure your workplace is more inclusive, we’ve created videos on all the great accessibility functions that are built into Microsoft 365 and edited all videos in an inclusive style.

Get in touch with us today to find out more about our Award Winning IT Support in

 

Next webinar session is June 24th at 10am:

June EventBrite Banner Menu

What do your workers need in order to succeed at working from home? Find out about the IT essentials a home working organisation needs.

AGENDA: 10-11 AM

  • Collaboration & communications software
  • File and document cloud storage
  • Remote working capabilities and practices
  • Hardware ,devices and telephony.
  • Q&A

Register your interest below