Are you looking for Business IT Support in ?
Award Winning IT Support in from our UK based helpdesk team
Our Full-Service IT Support package includes:
- Unlimited tech support calls to our help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc tech support project services as preferential rates
- All for a fixed monthly fee
Dreaming of a Modern Workplace?
Do you have dreams of a modern workplace with flexible working enabled by the latest technology, but just don’t have the tech support expertise in house to make it happen?
Are you tired of calling an IT Support helpdesk where no one picks up the phone, or at best you get a call back from a first-level tech support engineer at the end of the day, only to find that your issue needs to be escalated several times before a solution can be found?
Have you had enough of only spending on technology reactively, only after problems have arisen, rather than having a long-term plan for your IT?
TechQuarters’ flagship service is a reliable and proactive service offering comprehensive IT Support in , run by experienced and friendly tech support engineers. It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new and emerging technologies – all with a fixed monthly fee.
You can select our full, unlimited service for outsourced IT Support in , or choose TechQuarters’ lighter version of Cloud support for your Microsoft Cloud solutions.
Remote IT Support – STOP PRESS
Conceivably, an outsourced IT support service that includes call outs is not what you need at the moment. Alongside geographical specific support, we do also offer support for remote or home working organisations.
This remote support service has been tried and tested by our own global remote workforce. You’ll get the consistent SLA’s, reliable support staff, 24/7 proactive monitoring and regular guidance from Account Managers on innovative technologies. So basically, the best of our full IT support solution without the site visits and call outs. Your users also get to use our 365 Cloud Academy e-learning app, filled with thousands of videos on the Microsoft 365 workloads and products.
As we have a global workforce, we can also offer 24/7 support if required. And although we do not include call outs visits our prices, if you need them for any reason, we do have prices and processes in place if you did need them. You’d just speak to your dedicated Account Manager and they would help organise this as soon as possible.
If this does sound like a service you’d be interested in, take a look at our remote IT support solution.
Working From Home Solution
TechQuarters can also supply your business with Windows Virtual Desktop, a comprehensive desktop and app virtualisation service which runs entirely in the cloud.
WVD is the only virtual desktop set up which delivers simplified management, multi-session Windows 10, optimisations for Microsoft 365 ProPlus and support for Remote Desktop Services environments. We can deploy and scale your Windows desktops and apps in minutes, with security and compliance features built in.
You may have heard of set ups like this being referred to by terms including VDI desktop, Microsoft VDI, Windows 10 VDI, or even VDI virtual desktop, but they all mean the same thing. Find out more on our Windows Virtual Desktop page.
What our customers say about our IT Support in London
“The support team was really helpful as always. Thank you very much.”
“Very prompt, efficient and helpful in resolving the problem.”
“Once again, thanks to Chris for speedy, efficient, super-dooper responsiveness.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes TechQuarters a top IT Support provider in ?
We’re a top IT support provider because we’ve designed our service with an emphasis on both efficiency AND customer service.
Other organisations will focus purely on closing calls quickly; we concentrate on ensuring our customers are 100% happy with the resolution before we close off a call. This is why our customer satisfaction scores are consistently over 95% ‘satisfied’ or ‘extremely satisfied’, whilst managing to maintain typical fix rates of 60% of calls closed in 30 minutes and 70% within 4 hours.
If you become one of our IT Support clients, you’ll get regular monthly strategic IT reviews and recommendations from your dedicated Account Manager. Being a Microsoft Gold partner, we can help you test out the latest Microsoft technology and software, and then implement it if you decide it’s right for you.
We’ve also developed a video training solution with thousands of ‘bit-size’ 15 second videos on how to use all the applications in Office 365 and Windows 10. This means if you do decide Microsoft is for you, we won’t just migrate you and leave you. Your users can easily get trained up on the new system from day 1 of the installation, ensuring you get a proper return on the investment.
Our clients also like the fact we’re located in a well-connected area of London. So if you need IT Support in , our field support engineers can get to your site quickly and easily.
Lastly, we’ve won several awards as recognition for being a Managed IT Support Service Provider and Cloud Evangelists. This means we’re constantly researching and learning about new technology, so we can pass on all that knowledge straight to you.
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
Read the latest IT Support news in the TechQuarters Blog
Windows Virtual Desktop is the latest modern workplace from Microsoft and is perfect for recruitment companies that want an agile solution that allows for growth, home working, easy onboarding and...
Some of the Office 365 and Microsoft 365 license name changes have come into affect for the small and medium sized business products. In the announcement made by Microsoft on their blog Jared...
Despite the government work form home rules being temporary, a lot of businesses have had their eyes opened to what the future of work could be. We have spoken to loads of customers who are now...
TechQuarters are not your typical IT Support Helpdesk
It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.
With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.
However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.
When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.
We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Technical helpdesk staff who own the problem through to resolution
- Helpful and knowledgeable right from the start
- Quick solutions
- Friendly, experienced and relatable
Other Typical IT Support Helpdesk
- Calls answered by junior ‘call loggers’
- Long response times
- Often need to escalate calls
- May use a lot of ‘techno jargon’ or 'geek speak'
- You may need to repeat the problem to other, more senior support staff
TechQuarters don’t just offer customer focused IT Support in
Although IT Support is our flagship service, we have a great variety of other services and solutions we can talk to you about too.
Our team of Cloud Architects are experts when it comes to all things Microsoft. We can help you select which Office 365 license best suits your business, then migrate your business safely and smoothly to Office 365 and Windows 10. We also have extensive experience with cloud hosting with Azure. We’ve helped our customers utilise Microsoft Azure by hosting servers, creating a hybrid cloud setup (half cloud, half on-premise) and implementing full backup services and disaster recovery scenarios.
Once you are already using Office 365 and Windows 10, we can help your users make the most of the new software (and you prove the ROI of your migration along the way) with our 365 Cloud Academy training. We’ve created thousands of 10-15 second videos on all things Office 365 and Windows 10, easily watchable through an online web app with playlists.
Plus, to ensure your new digital workplace is as inclusive as possible, we’ve created playlists on all the great accessibility functions in all the products and edited all videos in an inclusive style with both subtitles and audio description.
Lastly (but not least importantly) is IT Security. Whether it’s device protection, data policies, firewalls or even GDPR – we can work with you to find a solution you’re happy with meet your cyber security needs.