Are you looking for Business IT Support in ?
Fully Managed, Outsourced IT Support in
Award Winning IT Support
Are you tired of speaking to a different IT Support service engineer every time you pick up the phone, or someone comes to your site?
Do you not even have the option to speak to a person, and have to send a message to a generic email address instead?
Or are you frustrated with having to replace things or get them fixed, wishing your support company would just recommend a reliable setup!
TechQuarters’ outsourced IT Support service in is our flagship service that tackles these common issues. It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies to keep you one step ahead of your competition.
Choose from our full unlimited outsourced IT support service, or the lighter version of Cloud support to provide support for your Microsoft Cloud solutions.
Our Full-Service IT Support package includes:
- Unlimited calls to our UK help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
Remote IT Support – STOP PRESS
Not only do we do location specific support, but we’ve developed an entirely remote IT Support service. At a time when we are trying to reduce contact, this may be more what you need.
This remote IT Support service was developed after years of having remote workers ourselves! It provides clients with the best of our fully outsourced support, without the call outs and face to face contact included you don’t need. It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring, regular advice on new technologies as well as training on all things Microsoft 365 and mastering home working with our 365 Cloud Academy.
As we mentioned - we’ve already had a global work from home workforce for a while now, so can easily also give you 24/7 options that are tried and tested. Plus, although we don’t include call outs in the price, we do of course have processes and pricing in place for repairs and home visits, if deemed necessary.
For more info on this service, visit our remote IT support page.
Working From Home Solution
TechQuarters can also supply your business with Windows Virtual Desktop, a comprehensive desktop and app virtualisation service which runs entirely in the cloud.
WVD is the only virtual desktop set up which delivers simplified management, multi-session Windows 10, optimisations for Microsoft 365 ProPlus and support for Remote Desktop Services environments. We can deploy and scale your Windows desktops and apps in minutes, with security and compliance features built in.
You may have heard of set ups like this being referred to by terms such as Hosted virtual desktop, Cloud desktop, Microsoft virtual desktop, Windows VDI or even Virtual desktop environment, but they all mean the same thing. Find out more on our Windows Virtual Desktop page.
What our customers say about our IT Support in London
“Always really quick and responsive help. Many Thanks.”
“Quick reply, took the time to find the issue and solve it.”
“Managed the issues really quickly, all sorted now.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes TechQuarters a top IT Support provider in ?
We’re a top IT support provider because we’ve designed our service with an emphasis on both efficiency AND customer service.
Other organisations will focus purely on closing calls quickly; we concentrate on ensuring our customers are 100% happy with the resolution before we close off a call. This is why our customer satisfaction scores are consistently over 95% ‘satisfied’ or ‘extremely satisfied’, whilst managing to maintain typical fix rates of 60% of calls closed in 30 minutes and 70% within 4 hours.
If you become one of our IT Support clients, you’ll get regular monthly strategic IT reviews and recommendations from your dedicated Account Manager. Being a Microsoft Gold partner, we can help you test out the latest Microsoft technology and software, and then implement it if you decide it’s right for you.
We’ve also developed a video training solution with thousands of ‘bit-size’ 15 second videos on how to use all the applications in Office 365 and Windows 10. This means if you do decide Microsoft is for you, we won’t just migrate you and leave you. Your users can easily get trained up on the new system from day 1 of the installation, ensuring you get a proper return on the investment.
Our clients also like the fact we’re located in a well-connected area of London. So if you need IT Support in , our field support engineers can get to your site quickly and easily.
Lastly, we’ve won several awards as recognition for being a Managed IT Support Service Provider and Cloud Evangelists. This means we’re constantly researching and learning about new technology, so we can pass on all that knowledge straight to you.
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
Read the latest IT Support news in the TechQuarters Blog
Windows Virtual Desktop is the latest modern workplace from Microsoft and is perfect for recruitment companies that want an agile solution that allows for growth, home working, easy onboarding and...
Some of the Office 365 and Microsoft 365 license name changes have come into affect for the small and medium sized business products. In the announcement made by Microsoft on their blog Jared...
Despite the government work form home rules being temporary, a lot of businesses have had their eyes opened to what the future of work could be. We have spoken to loads of customers who are now...
TechQuarters are not your typical IT Support Helpdesk
It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.
With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.
However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.
When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.
We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Technical helpdesk staff who own the problem through to resolution
- Helpful and knowledgeable right from the start
- Quick solutions
- Friendly, experienced and relatable
Other Typical IT Support Helpdesk
- Calls answered by junior ‘call loggers’
- Long response times
- Often need to escalate calls
- May use a lot of ‘techno jargon’ or 'geek speak'
- You may need to repeat the problem to other, more senior support staff
TechQuarters don’t just offer award-winning IT Support in
IT Support is one of a few key services we specialise in here at TechQuarters. As a Microsoft Gold Partner, are also here to help you select which Office 365 license best suits your business. Once you’ve confirmed this, we can then migrate your users and data securely to Office 365 and Windows 10.
We also have a team of Cloud Architects that specialise in cloud hosting with Azure. There are lots of ways we can help you get started with Microsoft Azure such as hosting servers, a hybrid cloud setup (a combination of cloud and on-premise), full backup service or a Disaster Recovery plan.
If you’ve just moved to Office 365, we can train your staff so they’re using all the different work applications to the best of their ability with our 365 Cloud Academy. We’ve created thousands of 10-15 second videos organised into playlists by product, that are easily watchable through an online web app. To ensure the technology and training is available to all users, we’ve also created a series of videos and playlists on all the accessibility functions in Microsoft 365 and are including both subtitles and audio description.
Another area we have significant experience in is IT Security, from device protection to data policies, firewalls and even GDPR – we’ll work with you to find a cyber security setup that meets your needs.