Are you looking for Business IT Support in ?

Award Winning IT Support in from our UK based helpdesk team

Our Full-Service IT Support package includes:

  • Unlimited calls to our UK help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc project services as preferential rates
  • All for a  fixed monthly fee

Our Remote IT Support package includes:

  • Unlimited calls to our helpdesk
  • Dedicated proactive Account Management
  • Full technology audit
  • Support Service Reports
  • Remote new user setup
  • New technology advice
  • Office 365 Training Bot
  • All for a  fixed monthly fee

Award Winning Business IT Support

TechQuarters’ flagship service is a reliable and proactive IT Support service, run by experienced and customer-friendly engineers. It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies – all with a consistent bill at the end of the month.

This means no more worrying about a bigger bill when you need an onsite visit, or frustration over inconsistent SLA’s every time you call up. We offer you complete peace of mind when it comes to your IT.

But we don’t just do location support; we also have a totally remote support service – perfect for home working organisations.

Our Remote IT support service was created based on our own remote worker’s needs, so you know it’s tried and tested. You get the top features of our full IT support service, such as reliable fix times, consistent engineers, proactive 24/7 monitoring and relevant advice on new technologies, without the call outs when you don’t need them. You also get access to our 365 Cloud Academy training platform, filled with videos on all the Microsoft 365 products for self-help.

As we said - we’ve had a global remote workforce for a few years now, so can offer you 24/7 options if you need them. Plus, though we don’t incorporate call outs in our pricing, we do have costings and procedures available for in person fixes, if considered essential.

What our customers say about our IT Support in London

“Very prompt, efficient and helpful in resolving the problem.”

“The support team was really helpful as always. Thank you very much.”

“Dan set up one of our laptops for a new user. I emailed him requesting this in the afternoon & the job was complete before 9:30 the following morning! Thanks Dan.”

London small business it support

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

Get in touch with us today to find out more about our Award Winning IT Support in

 

What makes TechQuarters different to other IT Support companies in ?

We’re sure you’ve investigated lots of different IT Support companies in , so what makes us different from all the rest?

Here are a few reasons we think you’d enjoy a partnership with us:

  • Our culture is work hard but have fun too! We really enjoy organising socials, trips and as a team, meaning we have low staff turnover and you get to speak with the same people, who really get to know your account
  • We are easy to work with and adaptable, so we always deal with issues in a friendly and timely manner
  • Proactivity is in our blood. We’re here to not just fix IT issues, but to help you benefit from all the new technologies, so you will never feel left behind when it comes to your IT
  • We monitor your systems 24/7, so if we see if anything unusual, we get on it and fix it before it comes an issue
  • We have a 96.3% retention of clients this year, and pride ourselves on our customer service

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring

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IT Support - 50 to 100 employees

Fully Outsourced IT or Co-Support with your in-house team

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IT Support - 100 to 250 employees

Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site

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Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

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Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

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User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

Read more ►

Why Invest in a Remote IT Support Service for Fenchurch Street?

1. Bosses need staff to be productive, which isn’t the case if their IT systems don’t work

When managing a work form home staff, the last thing you want is get to the end of the day and find out that for the past few hours, one of your staff has been grappling with a technological issue. You want your staff to have that assurance that they can get in contact with experts and resolve technology issues.

Remote IT Support can ensure you have the tools and resource to take proactive actions in ensuring your systems are running smoothly.

2. Crucial to be able to meet people, uphold social interaction and collaboration.

Remote working means one fundamental thing: If you can’t collaborate, you often can’t work.

There are better ways of staying in contact than email, such as teleconferencing and instant chat. These will become essential tools when working from home, but just like all others these technologies can encounter issues. Therefore, it is of utmost importance that your communication and collaboration technologies are supported – otherwise employees are going to feel more isolated than ever.

3. WFH only works if your set up right, but this may not be your area of expertise

At TechQuarters we can recommend solutions – such as Windows Virtual Desktop Solution which sets up users with a desktop they can login to from their own laptop like they would log into their work PC. This type of service is incredibly quick and easy to deploy and support, ensuring everyone is on an even keel.

Our remote IT support service is not just there to support you, but comes with Account Managers to make recommendations to ensure your setup is actually suitable to work from home too.

Get in touch with us today to find out more about our Award Winning IT Support in

 

London small business it support

TechQuarters don’t just offer customer focused IT Support in

Although IT Support is our flagship service, we have a great variety of other services and solutions we can talk to you about too.

Our team of Cloud Architects are experts when it comes to all things Microsoft. We can help you select which Office 365 license best suits your business, then migrate your business safely and smoothly to Office 365 and Windows 10. We also have extensive experience with cloud hosting with Azure. We’ve helped our customers utilise Microsoft Azure by hosting servers, creating a hybrid cloud setup (half cloud, half on-premise) and implementing full backup services and disaster recovery scenarios.

Once you are already using Office 365 and Windows 10, we can help your users make the most of the new software (and you prove the ROI of your migration along the way) with our 365 Cloud Academy training. We’ve created thousands of 10-15 second videos on all things Office 365 and Windows 10, easily watchable through an online web app with playlists.

Plus, to ensure your new digital workplace is as inclusive as possible, we’ve created playlists on all the great accessibility functions in all the products and edited all videos in an inclusive style with both subtitles and audio description.

Lastly (but not least importantly) is IT Security. Whether it’s device protection, data policies, firewalls or even GDPR – we can work with you to find a solution you’re happy with meet your cyber security needs.

Get in touch with us today to find out more about our Award Winning IT Support in

 

Next webinar session on November 5th 2020 at 10am

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Where should I house my data in the cloud as we Brexit? Join our webinar to learn about Microsoft 365, Azure and how to secure your data and home workers

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