Are you looking for Business IT Support in ?

Award Winning IT Support in from our UK based helpdesk team

Our Full-Service IT Support package includes:

  • Unlimited calls to our UK help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc project services as preferential rates
  • All for a  fixed monthly fee

Our Remote IT Support package includes:

  • Unlimited calls to our helpdesk
  • Dedicated proactive Account Management
  • Full technology audit
  • Support Service Reports
  • Remote new user setup
  • New technology advice
  • Office 365 Training Bot
  • All for a  fixed monthly fee

Award Winning Business IT Support

TechQuarters’ flagship service is a reliable and proactive IT Support service, run by experienced and customer-friendly engineers. It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies – all with a consistent bill at the end of the month.

This means no more worrying about a bigger bill when you need an onsite visit, or frustration over inconsistent SLA’s every time you call up. We offer you complete peace of mind when it comes to your IT.

Or perhaps a full-service IT support package is not quite what you’re looking for right now, but did you know as well as location specific services we also have remote support?

This remote IT support is designed around our own home and international workforce’s requirements, so it’s been put to the test! It comprises of the best aspects of our fully outsourced IT support solution, with the great fix rates, reliable help desk staff, proactive 24/7 monitoring and advice on innovative technologies from your dedicated Account Manager, minus the face to face contact like call outs. Your users also get a login to our 365 Cloud Academy e-learning video platform, with 1000’s of videos on all the products included in a Microsoft 365 license.

Like we mentioned previously, we have remote employees globally, so can provide 24/7 support options if needed. Finally, even though we don’t include site visits in the monthly cost, we do have pricing and processes available if you did need a call out for any reason.

What our customers say about our IT Support in London

“Really satisfied with the quick and professional resolution of this ticket.”

“Quick reply, took the time to find the issue and solve it.”

“Proactively noticed an issue when attending site for a different issue and helped resolve. Serdal is also very helpful in dealing with ad hoc issues thrown his way by our MD when he comes to our office!”

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

Get in touch with us today to find out more about our Award Winning IT Support in

 

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

What makes us a top IT Support provider in ?

We pay strict attention to fixing your issues in a timely fashion. Typical fix rates are 60% of calls handled in 30 minutes and 70% in less than 4 hours.

As a client of our IT Support in , you’ll get regular monthly strategic IT reviews and recommendations with your dedicated Account Manager, and as a Microsoft Gold partner, we can implement new cloud technology for you after you’ve had time to try it out and decide it suits you.

In addition, we’ve developed a video training solution with thousands of ‘bite-size’ 15 second videos explaining how to use every feature of the applications in Office 365 and Windows 10. This means, unlike other providers, we can get your users setup on our web app and watching videos on mastering their new system from day one of the installation.

Lastly, we’ve won several awards as recognition for being Managed IT Support Service Providers and Cloud Evangelists. This means we’re constantly researching and learning about new technology, so we can pass on all that knowledge straight to you.

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring

Read more ►

IT Support - 50 to 100 employees

Fully Outsourced IT or Co-Support with your in-house team

Read more ►

IT Support - 100 to 250 employees

Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site

Read more ►

Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

Read more ►

Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

Read more ►

User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

Read more ►

Why Invest in a Remote IT Support Service for Euston?

1. Bosses need staff to be productive, which isn’t the case if their IT systems don’t work

When managing a work form home staff, the last thing you want is get to the end of the day and find out that for the past few hours, one of your staff has been grappling with a technological issue. You want your staff to have that assurance that they can get in contact with experts and resolve technology issues.

Remote IT Support can ensure you have the tools and resource to take proactive actions in ensuring your systems are running smoothly.

2. Crucial to be able to meet people, uphold social interaction and collaboration.

Remote working means one fundamental thing: If you can’t collaborate, you often can’t work.

There are better ways of staying in contact than email, such as teleconferencing and instant chat. These will become essential tools when working from home, but just like all others these technologies can encounter issues. Therefore, it is of utmost importance that your communication and collaboration technologies are supported – otherwise employees are going to feel more isolated than ever.

3. WFH only works if your set up right, but this may not be your area of expertise

At TechQuarters we can recommend solutions – such as Windows Virtual Desktop Solution which sets up users with a desktop they can login to from their own laptop like they would log into their work PC. This type of service is incredibly quick and easy to deploy and support, ensuring everyone is on an even keel.

Our remote IT support service is not just there to support you, but comes with Account Managers to make recommendations to ensure your setup is actually suitable to work from home too.

Get in touch with us today to find out more about our Award Winning IT Support in

 

Read the latest IT Support news in the TechQuarters Blog

TechQuarters are not your typical IT Support Helpdesk

It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.

With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.

However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.

When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.

TechQuarters IT Support Helpdesk

  • All calls answered by engineers
  • Technical helpdesk staff who own the problem through to resolution
  • Helpful and knowledgeable right from the start
  • Quick solutions
  • Friendly, experienced and relatable

Other Typical IT Support Helpdesk

  • Calls answered by junior ‘call loggers’
  • Long response times
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’ or 'geek speak'
  • You may need to repeat the problem to other, more senior support staff

We've pulled together some of the most frequently asked questions about what to look out for when choosing an IT Support company, here's a random one from the list!

IT Support FAQ #2 – What is a good fix time or target SLA for a support service?

Any IT Support provider is going to present you with fix times or target SLA’s, but if you don’t work within the industry how do you know if you’re getting a good service? Let’s look at some fix time examples.

Lower level support services would say you’re going to log a call, maybe via email or a form but without help desk, and we all respond within 8 hours. There also might be a call logger that answers the phone, just logs your case and then an engineer calls you back within that 8 hours.

However, at TechQuarters we would want to have fixed your issue way before that time. An example of a great support service (and our average stats), are that we fix 50 to 60% of all calls within 30 minutes, and that includes call outs. Then we fix 70% within 4 hours and we fix 80% within 24 hours.

That’s 80% of all the cases that you log are fixed within a day, and that’s the type of service level for a fix time that you’re really looking for.

TechQuarters don’t just offer outsourced IT Support in

IT Support is our flagship service, but we also have extensive experience in several other areas – specifically the Microsoft Cloud and IT security.

We can help you choose which Office 365 license will work best for your organisation and then migrate your safely and efficiently to Office 365 and Windows 10. Our specialist Cloud Architects are specifically trained in cloud hosting with Microsoft Azure. Some examples where we’ve supported customers in their journey to the Microsoft Cloud have been with hosted servers, hybrid cloud environments, full backup service and Disaster Recovery scenarios. We can also help you when it comes to IT and cyber security, whether it’s device protection, data policies, firewalls or even GDPR.

If you’ve already been set up with Office 365 and Windows 10 but feel like you could be using it better, we have a video training solution that helps organisation use Office 365 to the best of their ability. Our online web app contains thousands of 10-15 second videos on all things Office 365 and Windows 10, which are both searchable or viewed A playlists. Plus, to ensure your workplace is more inclusive, we’ve created videos on all the great accessibility functions that are built into Microsoft 365 and edited all videos in an inclusive style.

Get in touch with us today to find out more about our Award Winning IT Support in

 

Next webinar session is June 24th at 10am:

June EventBrite Banner Menu

What do your workers need in order to succeed at working from home? Find out about the IT essentials a home working organisation needs.

AGENDA: 10-11 AM

  • Collaboration & communications software
  • File and document cloud storage
  • Remote working capabilities and practices
  • Hardware ,devices and telephony.
  • Q&A

Register your interest below