Are you looking for Business IT Support in ?
Customer Focused and Proactive IT Support in
Our Fully Outsourced IT Support package includes:
- Unlimited calls to our help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
Peace of Mind...
Are you worried that despite your business being completely reliant upon technology, you don’t have someone highly trained and experienced looking after it behind the scenes?
Are fluctuating bills making budgeting your annual IT outsourcing spend tricky?
Are you tired of suggestions being made only once something has already broken or become obsolete?
TechQuarters flagship IT outsourcing service is a reliable and proactive support service, run by knowledgeable and friendly engineers. It comes with unlimited calls and call outs, consistent fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies – all with a fixed bill at the end of the month.
You can choose from our full unlimited outsourced IT Support service in , or the lighter version of Cloud support for your Microsoft Cloud solutions.
What our customers say about our IT Support in London
“Quick reply, took the time to find the issue and solve it.”
“The support team was really helpful as always. Thank you very much.”
“Very flexible and accommodating – thanks for loaning us a licence to try Projects out (in the absence of a trial version) while deciding if it’s right for us.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes TechQuarters unlike any other IT Support company in your area?
If you’re looking for a local IT Support company, we understand that there are lots of people offering IT Support in , but it really depends what you’re looking for in a partnership.
Here’s a few reasons why we think you’d enjoy a working with us:
- We believe we should work hard as a team and have fun as a team. We have lots of socials, meaning our staff stick around for longer and you get consistent engineers and service
- We believe in being flexible and accommodating, and we tackle every IT issue in a controlled and co-operative manner
- ‘Proactive’ is our word of choice, so we’re on hand to make recommendations before technology becomes obsolete and keep you abreast of all the latest updates
- We undertake 24/7 monitoring of your systems behind the scenes, so if we see if anything unusual or any potential issues – we fix them before they comes a bigger problem
- We have a 96.3% retention of clients this year, which we think is a great reflection of our dedication to customer service – not just fixing things quickly
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
Read the latest IT Support news in the TechQuarters Blog
Why you should move to Microsoft Business Voice from WebEx? If you’re looking to boost communication and set up a successful a flexible working environment, you will need to start looking at...
What makes a bad field support engineer? Businesses in London are always on the search for reliable IT Support. They need support engineers who fix their issues remotely (helpdesk engineers) and...
What does this mean? Windows 7 support ending is upon us - mainstream support officially ended in January 2015. However, extended support did not end till January 14th 2020. However, this day is now...
TechQuarters are not your typical IT Support Helpdesk
It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.
With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.
However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.
When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.
We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Technical helpdesk staff who own the problem through to resolution
- Helpful and knowledgeable right from the start
- Quick solutions
- Friendly, experienced and relatable
Other Typical IT Support Helpdesk
- Calls answered by junior ‘call loggers’
- Long response times
- Often need to escalate calls
- May use a lot of ‘techno jargon’ or 'geek speak'
- You may need to repeat the problem to other, more senior support staff
TechQuarters don’t just offer managed IT Support in
IT Support is our flagship service, but we’re lucky enough to have a team of Cloud Architects that specialise in all things Microsoft as well.
As a Microsoft Gold Partner, we can help you select which Office 365 license will work best for your organisation, based on almost 10 years of knowledge and experience. We will then migrate your securely and smoothly to Office 365 and Windows 10. Our Cloud Architects also have great knowledge of cloud hosting with Azure, as they regularly attend training sessions and courses with Microsoft. Some instances where we’ve assisted customers make the most of Microsoft Azure is through hosted servers, setting up half cloud and half on-premise environments (known as a hybrid cloud), cloud backup and Disaster Recovery solutions.
We also have extensive experience when it comes to IT and cyber security. Whether it’s device protection, data policies, firewalls or even GDPR – we can work with you to find a solution that meets the way your organisation operates.
If you’ve already been set up with Office 365 and Windows 10 but feel like you could be using it better as an organisation – we have an e-learning solution you may benefit from. Our 365 Cloud Academy online web app contains thousands of 10-15 second videos on all things Office 365 and Windows 10, easily watchable through searching or playlists. Plus, to help your modern workplace be more inclusive, we’ve created playlists on all the amazing accessibility functions that are built into Office 365, and edited all videos (regardless of subject) in an accessible style with both subtitles and audio description.