Are you looking for IT Support in ?

Proactive IT Support in with Award Winning Cloud Consultants

Do you have dreams of a modern workplace with flexible working enabled by the latest technology, but just don’t have the tech support expertise in house to make it happen?

Are you tired of calling an IT Support helpdesk where no one picks up the phone, or at best you get a call back from a first-level tech support engineer at the end of the day, only to find that your issue needs to be escalated several times before a solution can be found?

Have you had enough of only spending on technology reactively, only after problems have arisen, rather than having a long-term plan for your IT?

TechQuarters’ flagship service is a reliable and proactive service offering comprehensive IT Support in , run by experienced and friendly tech support engineers. It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new and emerging technologies – all with a fixed monthly fee.

You can select our full, unlimited service for outsourced IT Support in , or choose TechQuarters’ lighter version of Cloud support for your Microsoft Cloud solutions.

Our Full-Service IT Support package includes:

  • Unlimited tech support calls to our help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc tech support project services as preferential rates
  • All for a fixed monthly fee

Do you have dreams of a modern workplace with flexible working enabled by the latest technology, but just don’t have the expertise in house to make it happen?

Are you tired of calling an IT Support helpdesk where no one picks up the phone, or at best you get a call back from a first-level engineer at the end of the day, only to find that your issue needs to be escalated several times before a solution can be found?

Have you had enough of only spending on technology reactively, only after problems have arisen, rather than having a long-term plan for your IT?

TechQuarters’ flagship service is a reliable and proactive service offering comprehensive IT Support in , run by experienced and friendly engineers. It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new and emerging technologies – all with a fixed monthly fee.

You can select our full, unlimited service for outsourced IT Support in , or choose TechQuarters’ lighter version of Cloud support for your Microsoft Cloud solutions.

Our Full-Service IT Support package includes:

  • Unlimited calls to our help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc project services as preferential rates
  • All for a fixed monthly fee

What our customers say about our IT Support in London

“Always really quick and responsive help. Many Thanks.”

“Once again, thanks to Chris for speedy, efficient, super-dooper responsiveness.”

“Completed quickly and kept us working. Thank you.”

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

Get in touch with us today to find out more about our Award Winning IT Support in

 

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

What makes TechQuarters different to other IT Support companies in ?

We’re sure you’ve investigated lots of different IT Support companies in , so what makes us different from all the rest?

Here are a few reasons we think you’d enjoy a partnership with us:

  • Our culture is work hard but have fun too! We really enjoy organising socials, trips and as a team, meaning we have low staff turnover and you get to speak with the same people, who really get to know your account
  • We are easy to work with and adaptable, so we always deal with issues in a friendly and timely manner
  • Proactivity is in our blood. We’re here to not just fix IT issues, but to help you benefit from all the new technologies, so you will never feel left behind when it comes to your IT
  • We monitor your systems 24/7, so if we see if anything unusual, we get on it and fix it before it comes an issue
  • We have a 96.3% retention of clients this year, and pride ourselves on our customer service

Just a few of our IT Support Customers

Rufus Leonard logo
Rufus Leonard logo
Rufus Leonard logo
Rufus Leonard logo

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced unlimited fixed-price support, inc. helpdesk, callouts, 24/7 monitoring

Read more ►

IT Support - 50 to 100 employees

Fully Outsourced or Co-Support with your in-house team

Read more ►

IT Support - 100 to 250 employees

Outsourced modular support from 1st Line, to Cloud Support, to Engineers on-site

Read more ►

Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

Read more ►

Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

Read more ►

User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

Read more ►

Enhancing your IT Security

Protect against viruses, data loss, lost and stolen device leaks and other cyber threats

Read more ►

Cloud Hosting

Helping you move infrastructure to the Cloud and utilise other Azure services

Read more ►

SMB Teams Telephony Solution

Upgrade to an internet based system for unified calling, teleconferences, chat and collaboration

Read more ►

Get in touch with us today to find out more about our Award Winning IT Support in

 

More about TechQuarters' Fixed Price IT Support

TechQuarters offer a Fixed Price IT Support service which removes all the stress and hassle out of making sure that your Business IT systems are all completely up-to-date and running correctly.

When you use our Fixed Price IT Support service, TechQuarters take total responsibility for managing, supporting and maintaining your IT, which allows you to focus on what you’re best at - running your core business, It’s just the same as if you if you had an in-house IT Support team.

Fixed Price IT Support is ideal for your organisation if you:

  • Want unlimited IT Support for a fixed price with no hidden extras
  • Are looking for fast response times with a guaranteed SLA (Service Level Agreement)
  • Need extended IT support hours
  • Are looking to manage your monthly IT Support spend
  • Want to have a complete outsourced IT facility or a backup to your existing internal IT support team

Our Fixed Price IT Support is tailored to your specific business requirements, and can include some or all of the following.

  • Helpdesk and onsite support
  • 24 x 7 real-time monitoring
  • Server & workstation configuration management
  • Microsoft security and patch management
  • Managed security and software updates
  • Managed award-winning anti-virus and anti-malware
  • Firewall management and maintenance
  • Router and switch management & maintenance
  • Backup management & monitoring
  • Virtual CTO / IT director
  • Quarterly review and report of activity

But TechQuarters offer so much more than simply fixed price IT support. Whether it’s solving issues remotely through our UK based helpdesk, monitoring and maintaining the performance of your IT systems, undertaking proactive on-site support or working with 3rd party suppliers, TechQuarters will do all of that so that you don’t have to.

And because we take full responsibility for your IT systems, you can be completely reassured that we are as interested in your IT as you are.

You can read these articles to find out more about a typical day in the life of a TechQuarters' IT Support Engineer or an IT Support Field Engineer, or why not simply call us today to discuss your business’ Fixed Price IT support requirements?

TechQuarters are not your typical IT Support Helpdesk

It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.

With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.

However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.

When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.

Typical IT Helpdesk

  • Calls answered by a ‘call loggers’
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’
  • You may need to repeat the problem to other support staff
  • Long response times

TechQuarters IT Support Helpdesk

  • All calls answered by engineers
  • Knowledgeable and helpful from the start
  • Friendly, experienced and relatable
  • Technical helpdesk staff can own the problem through to resolution
  • Rapid solutions

TechQuarters don’t just offer reliable IT Support in

TechQuarters has not just been an IT Support partner since we were founded in 2010, but also a Microsoft Partner since the beginning as well. Now at gold level status, we are perfectly positioned to help you select an Office 365 license, as well as migrate you safely and efficiently.

If you are already on Office 365 and Windows 10 but want to make the most of the different products and functions. We’ve developed a web app that contains thousands of 10-15 second videos that are searchable, but also organised into playlists by product. To ensure this training is inclusive, we’ve also created videos on all the accessibility functions in Microsoft 365 and edit all videos (regardless of function) in an inclusive style.

We have a dedicated team of Cloud Architects that specialise IT projects, such as cloud hosting with Azure. We have extensive experience helping organisations utilise Microsoft Azure through projects such as hosted servers, hybrid setup’s (where we combine cloud and on-premise storage), full backup service and Disaster Recovery.

Lastly, after we’ve helped you implement one of the above scenarios or projects – you’d probably be interested in cyber security to ensure your new modern workplace is protected. We can help with device protection on both mobiles and PC’s, data policies within the organisations, firewalls and even GDPR.

Read the latest IT Support news in the TechQuarters Blog

Get in touch with us today to find out more about our Award Winning IT Support in

 


Microsoft Teams Envisioning Session - Telephony

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Come see how Microsoft Teams can shape the flexible workplace of tomorrow, with a new iteration of this great product being launched in Nov!

November 14th 2019 - 'Microsoft Teams Envisioning Session - Telephony' in Vauxhall, London

Book your place here