Are you looking for Business IT Support in Bond Street?

Outsourced and Proactive IT Support in Bond Street for a Fixed Monthly Fee

TechQuarters are ideally located to help you if you’re located on Hanover Square, Brook Street, Grosvenor Street, South Molton Street or any of the surrounding streets in the Bond Street area.

Our Full-Service IT Support package includes:

  • Unlimited calls to our UK help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc project services as preferential rates
  • All for a  fixed monthly fee

Our Remote IT Support package includes:

  • Unlimited calls to our helpdesk
  • Dedicated proactive Account Management
  • Full technology audit
  • Support Service Reports
  • Remote new user setup
  • New technology advice
  • Office 365 Training Bot
  • All for a  fixed monthly fee

Award Winning Business IT Support

TechQuarters’ flagship service is a reliable and proactive IT Support service, run by experienced and customer-friendly engineers. It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies – all with a consistent bill at the end of the month.

This means no more worrying about a bigger bill when you need an onsite visit, or frustration over inconsistent SLA’s every time you call up. We offer you complete peace of mind when it comes to your IT.

Or perhaps a full-service IT support package is not quite what you’re looking for right now, but did you know as well as location specific services we also have remote support?

This remote IT support is designed around our own home and international workforce’s requirements, so it’s been put to the test! It comprises of the best aspects of our fully outsourced IT support solution, with the great fix rates, reliable help desk staff, proactive 24/7 monitoring and advice on innovative technologies from your dedicated Account Manager, minus the face to face contact like call outs. Your users also get a login to our 365 Cloud Academy e-learning video platform, with 1000’s of videos on all the products included in a Microsoft 365 license.

Like we mentioned previously, we have remote employees globally, so can provide 24/7 support options if needed. Finally, even though we don’t include site visits in the monthly cost, we do have pricing and processes available if you did need a call out for any reason.

London small business it support

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

What our customers say about our IT Support in London

“Dan set up one of our laptops for a new user. I emailed him requesting this in the afternoon & the job was complete before 9:30 the following morning! Thanks Dan.”

“Very prompt, efficient and helpful in resolving the problem.”

“Completed quickly and kept us working. Thank you.”

Get in touch with us today to find out more about our Award Winning IT Support in

 

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

What makes TechQuarters unlike any other IT Support company in your area?

If you’re looking for a local IT Support company, we understand that there are lots of people offering IT Support in , but it really depends what you’re looking for in a partnership.

Here’s a few reasons why we think you’d enjoy a working with us:

  • We believe we should work hard as a team and have fun as a team. We have lots of socials, meaning our staff stick around for longer and you get consistent engineers and service
  • We believe in being flexible and accommodating, and we tackle every IT issue in a controlled and co-operative manner
  • ‘Proactive’ is our word of choice, so we’re on hand to make recommendations before technology becomes obsolete and keep you abreast of all the latest updates
  • We undertake 24/7 monitoring of your systems behind the scenes, so if we see if anything unusual or any potential issues – we fix them before they comes a bigger problem
  • We have a 96.3% retention of clients this year, which we think is a great reflection of our dedication to customer service – not just fixing things quickly

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring

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IT Support - 50 to 100 employees

Fully Outsourced IT or Co-Support with your in-house team

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IT Support - 100 to 250 employees

Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site

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Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

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Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

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User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

Read more ►

Get in touch with us today to find out more about our Award Winning IT Support in

 

London small business it support

Read the latest IT Support news in the TechQuarters Blog

TechQuarters are not your typical IT Support Helpdesk

It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.

With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.

However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.

When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.

TechQuarters IT Support Helpdesk

  • All calls answered by engineers
  • Technical helpdesk staff who own the problem through to resolution
  • Helpful and knowledgeable right from the start
  • Quick solutions
  • Friendly, experienced and relatable

Other Typical IT Support Helpdesk

  • Calls answered by junior ‘call loggers’
  • Long response times
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’ or 'geek speak'
  • You may need to repeat the problem to other, more senior support staff

We've pulled together some of the most frequently asked questions about what to look out for when choosing an IT Support company, here's a random one from the list!

IT Support FAQ #2 – What is a good fix time or target SLA for a support service?

Any IT Support provider is going to present you with fix times or target SLA’s, but if you don’t work within the industry how do you know if you’re getting a good service? Let’s look at some fix time examples.

Lower level support services would say you’re going to log a call, maybe via email or a form but without help desk, and we all respond within 8 hours. There also might be a call logger that answers the phone, just logs your case and then an engineer calls you back within that 8 hours.

However, at TechQuarters we would want to have fixed your issue way before that time. An example of a great support service (and our average stats), are that we fix 50 to 60% of all calls within 30 minutes, and that includes call outs. Then we fix 70% within 4 hours and we fix 80% within 24 hours.

That’s 80% of all the cases that you log are fixed within a day, and that’s the type of service level for a fix time that you’re really looking for.

TechQuarters don’t just offer award-winning IT Support in

IT Support is one of a few key services we specialise in here at TechQuarters. As a Microsoft Gold Partner, are also here to help you select which Office 365 license best suits your business. Once you’ve confirmed this, we can then migrate your users and data securely to Office 365 and Windows 10.

We also have a team of Cloud Architects that specialise in cloud hosting with Azure. There are lots of ways we can help you get started with Microsoft Azure such as hosting servers, a hybrid cloud setup (a combination of cloud and on-premise), full backup service or a Disaster Recovery plan.

If you’ve just moved to Office 365, we can train your staff so they’re using all the different work applications to the best of their ability with our 365 Cloud Academy. We’ve created thousands of 10-15 second videos organised into playlists by product, that are easily watchable through an online web app. To ensure the technology and training is available to all users, we’ve also created a series of videos and playlists on all the accessibility functions in Microsoft 365 and are including both subtitles and audio description.

Another area we have significant experience in is IT Security, from device protection to data policies, firewalls and even GDPR – we’ll work with you to find a cyber security setup that meets your needs.

Get in touch with us today to find out more about our Award Winning IT Support in

 

Next webinar session is June 24th at 10am:

June EventBrite Banner Menu

What do your workers need in order to succeed at working from home? Find out about the IT essentials a home working organisation needs.

AGENDA: 10-11 AM

  • Collaboration & communications software
  • File and document cloud storage
  • Remote working capabilities and practices
  • Hardware ,devices and telephony.
  • Q&A

Register your interest below