Are you looking for Business IT Support in ?

Fully Managed, Outsourced IT Support in

Our Full-Service IT Support package includes:

  • Unlimited calls to our UK help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc project services as preferential rates
  • All for a  fixed monthly fee

Our Remote IT Support package includes:

  • Unlimited calls to our helpdesk
  • Dedicated proactive Account Management
  • Full technology audit
  • Support Service Reports
  • Remote new user setup
  • New technology advice
  • Office 365 Training Bot
  • All for a  fixed monthly fee

Award Winning Business IT Support

TechQuarters’ flagship service is a reliable and proactive IT Support service, run by experienced and customer-friendly engineers. It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies – all with a consistent bill at the end of the month.

This means no more worrying about a bigger bill when you need an onsite visit, or frustration over inconsistent SLA’s every time you call up. We offer you complete peace of mind when it comes to your IT.

Or perhaps a full-service IT support package is not quite what you’re looking for right now, but did you know as well as location specific services we also have remote support?

This remote IT support is designed around our own home and international workforce’s requirements, so it’s been put to the test! It comprises of the best aspects of our fully outsourced IT support solution, with the great fix rates, reliable help desk staff, proactive 24/7 monitoring and advice on innovative technologies from your dedicated Account Manager, minus the face to face contact like call outs. Your users also get a login to our 365 Cloud Academy e-learning video platform, with 1000’s of videos on all the products included in a Microsoft 365 license.

Like we mentioned previously, we have remote employees globally, so can provide 24/7 support options if needed. Finally, even though we don’t include site visits in the monthly cost, we do have pricing and processes available if you did need a call out for any reason.

What our customers say about our IT Support in London

“Always really quick and responsive help. Many Thanks.”

“Proactively noticed an issue when attending site for a different issue and helped resolve. Serdal is also very helpful in dealing with ad hoc issues thrown his way by our MD when he comes to our office!”

“Very prompt, efficient and helpful in resolving the problem.”

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

Get in touch with us today to find out more about our Award Winning IT Support in

 

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

What makes us a top IT Support provider in ?

We pay strict attention to fixing your issues in a timely fashion. Typical fix rates are 60% of calls handled in 30 minutes and 70% in less than 4 hours.

As a client of our IT Support in , you’ll get regular monthly strategic IT reviews and recommendations with your dedicated Account Manager, and as a Microsoft Gold partner, we can implement new cloud technology for you after you’ve had time to try it out and decide it suits you.

In addition, we’ve developed a video training solution with thousands of ‘bite-size’ 15 second videos explaining how to use every feature of the applications in Office 365 and Windows 10. This means, unlike other providers, we can get your users setup on our web app and watching videos on mastering their new system from day one of the installation.

Lastly, we’ve won several awards as recognition for being Managed IT Support Service Providers and Cloud Evangelists. This means we’re constantly researching and learning about new technology, so we can pass on all that knowledge straight to you.

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring

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IT Support - 50 to 100 employees

Fully Outsourced IT or Co-Support with your in-house team

Read more ►

IT Support - 100 to 250 employees

Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site

Read more ►

Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

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Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

Read more ►

User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

Read more ►

Get in touch with us today to find out more about our Award Winning IT Support in

 

Read the latest IT Support news in the TechQuarters Blog

TechQuarters are not your typical IT Support Helpdesk

It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.

With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.

However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.

When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.

TechQuarters IT Support Helpdesk

  • All calls answered by engineers
  • Technical helpdesk staff who own the problem through to resolution
  • Helpful and knowledgeable right from the start
  • Quick solutions
  • Friendly, experienced and relatable

Other Typical IT Support Helpdesk

  • Calls answered by junior ‘call loggers’
  • Long response times
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’ or 'geek speak'
  • You may need to repeat the problem to other, more senior support staff

We've pulled together some of the most frequently asked questions about what to look out for when choosing an IT Support company, here's a random one from the list!

IT Support FAQ #3 – What service levels should you expect from calls and callouts?

If you’re getting a full support service that includes call outs, it’s important that you get service levels within your contract. What a service level means is that your provider will deliver your IT support service within a particular time. So service levels are generally categorized into priorities – priority 1, 2 or 3.

Priority 1 is an onsite response within 4 hours (if you have our full IT Support service) and that generally is anything that’s critical where a group of users are affected. Priority 2 is on site within 24 hours and that’s a single user that has an issue that stops them working. Then priority 3 is onsite within three hours, maybe a PC is being delivered and needs to be setup and installed.

We have some great proactive software that logs some of these priority 1 calls in a system that alerts us immediately. This way we know those problems are going on before you do, and we call you to let you know that you have a priority 1 issue. A good proactive assessment of what’s going on, followed by alerts to you, and then acting on it immediately.

TechQuarters don’t just offer reliable IT Support in

TechQuarters has not just been an IT Support partner since we were founded in 2010, but also a Microsoft Partner since the beginning as well. Now at gold level status, we are perfectly positioned to help you select an Office 365 license, as well as migrate you safely and efficiently.

If you are already on Office 365 and Windows 10 but want to make the most of the different products and functions. We’ve developed a web app that contains thousands of 10-15 second videos that are searchable, but also organised into playlists by product. To ensure this training is inclusive, we’ve also created videos on all the accessibility functions in Microsoft 365 and edit all videos (regardless of function) in an inclusive style.

We have a dedicated team of Cloud Architects that specialise IT projects, such as cloud hosting with Azure. We have extensive experience helping organisations utilise Microsoft Azure through projects such as hosted servers, hybrid setup’s (where we combine cloud and on-premise storage), full backup service and Disaster Recovery.

Lastly, after we’ve helped you implement one of the above scenarios or projects – you’d probably be interested in cyber security to ensure your new modern workplace is protected. We can help with device protection on both mobiles and PC’s, data policies within the organisations, firewalls and even GDPR.

Get in touch with us today to find out more about our Award Winning IT Support in

 

Next webinar session is June 24th at 10am:

June EventBrite Banner Menu

What do your workers need in order to succeed at working from home? Find out about the IT essentials a home working organisation needs.

AGENDA: 10-11 AM

  • Collaboration & communications software
  • File and document cloud storage
  • Remote working capabilities and practices
  • Hardware ,devices and telephony.
  • Q&A

Register your interest below