Are you looking for Business IT Support in ?
Award Winning IT Support in from our UK based helpdesk team
Our Full-Service IT Support package includes:
- Unlimited calls to our UK help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
Our Remote IT Support package includes:
- Unlimited calls to our helpdesk
- Dedicated proactive Account Management
- Full technology audit
- Support Service Reports
- Remote new user setup
- New technology advice
- Office 365 Training Bot
- All for a fixed monthly fee
Business IT Support
Are you tired of calling a Business IT Support helpdesk where no one picks up the phone? Or perhaps at best you get a call back from a junior engineer at the end of the day? And when the field support engineers turn up at your site are they different ones every time, who leave quickly without fixing your issues?
Or are you frustrated with a variable bill that seems to be ever-increasing and, on top of that, you never get any proactive advice on new technology?
This is why at TechQuarters we developed our Business IT Support flagship service which provides you with outsourced IT Support in . It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies to keep you one step ahead of your competition.
However - not only do we do location specific support, but we’ve developed an entirely remote IT Support service. At a time when we are trying to reduce contact, this may be more what you need.
This Remote IT support service was developed after years of having remote workers ourselves! It provides clients with the best of our fully outsourced support, without the call outs and face to face contact included you don’t need. It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring, regular advice on new technologies as well as training on all things Microsoft 365 and mastering home working with our 365 Cloud Academy.
As we mentioned - we’ve already had a global work from home workforce for a while now, so can easily also give you 24/7 options that are tried and tested. Plus, although we don’t include call outs in the price, we do of course have processes and pricing in place for repairs and home visits, if deemed necessary.
What our customers say about our IT Support in London
“Very prompt, efficient and helpful in resolving the problem.”
“The support team was really helpful as always. Thank you very much.”
“Dan set up one of our laptops for a new user. I emailed him requesting this in the afternoon & the job was complete before 9:30 the following morning! Thanks Dan.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
%
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
%
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
Get in touch with us today to find out more about our Award Winning IT Support in
What makes TechQuarters different to other IT Support companies in ?
We’re sure you’ve investigated lots of different IT Support companies in , so what makes us different from all the rest?
Here are a few reasons we think you’d enjoy a partnership with us:
- Our culture is work hard but have fun too! We really enjoy organising socials, trips and as a team, meaning we have low staff turnover and you get to speak with the same people, who really get to know your account
- We are easy to work with and adaptable, so we always deal with issues in a friendly and timely manner
- Proactivity is in our blood. We’re here to not just fix IT issues, but to help you benefit from all the new technologies, so you will never feel left behind when it comes to your IT
- We monitor your systems 24/7, so if we see if anything unusual, we get on it and fix it before it comes an issue
- We have a 96.3% retention of clients this year, and pride ourselves on our customer service
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
IT Support - 5 to 50 employees
Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring
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IT Support - 50 to 100 employees
Fully Outsourced IT or Co-Support with your in-house team
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IT Support - 100 to 250 employees
Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site
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Cloud Support - Microsoft 365 or Azure
Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting
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Office 365 Migration
Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription
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User Training – Microsoft 365
A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more
Read more ►
Get in touch with us today to find out more about our Award Winning IT Support in
TechQuarters don’t just offer customer focused IT Support in
Although IT Support is our flagship service, we have a great variety of other services and solutions we can talk to you about too.
Our team of Cloud Architects are experts when it comes to all things Microsoft. We can help you select which Office 365 license best suits your business, then migrate your business safely and smoothly to Office 365 and Windows 10. We also have extensive experience with cloud hosting with Azure. We’ve helped our customers utilise Microsoft Azure by hosting servers, creating a hybrid cloud setup (half cloud, half on-premise) and implementing full backup services and disaster recovery scenarios.
Once you are already using Office 365 and Windows 10, we can help your users make the most of the new software (and you prove the ROI of your migration along the way) with our 365 Cloud Academy training. We’ve created thousands of 10-15 second videos on all things Office 365 and Windows 10, easily watchable through an online web app with playlists.
Plus, to ensure your new digital workplace is as inclusive as possible, we’ve created playlists on all the great accessibility functions in all the products and edited all videos in an inclusive style with both subtitles and audio description.
Lastly (but not least importantly) is IT Security. Whether it’s device protection, data policies, firewalls or even GDPR – we can work with you to find a solution you’re happy with meet your cyber security needs.
Get in touch with us today to find out more about our Award Winning IT Support in
