Are you looking for Business IT Support in ?
Outsourced and Proactive IT Support in for a Fixed Monthly Fee
Are you fed up with reactive technology spending and not having a long-term plan for your IT and computer support in ?
Do you have dreams of a modern workplace with flexible working, but just don’t have the computer support expertise in house?
Are you tired of calling an IT and computer support helpdesk where no one picks up the phone or at best you get a call back from a junior engineer at the end of the day?
TechQuarters’ flagship service offers IT and computer support in , and includes proactive 24/7 monitoring, regular advice on new and emerging technologies, unlimited calls and visits from our highly experienced cloud architects and engineers – all for a single price per user.
You can choose from our full unlimited outsourced IT and computer support service, or the lighter version of Cloud support for your Microsoft Cloud solutions.
Our Full-Service IT Support package includes:
- Unlimited calls to our computer support help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Training Bot
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
What our customers say about our IT Support in London
“Completed quickly and kept us working. Thank you.”
“Very flexible and accommodating – thanks for loaning us a licence to try Projects out (in the absence of a trial version) while deciding if it’s right for us.”
“Proactively noticed an issue when attending site for a different issue and helped resolve. Serdal is also very helpful in dealing with ad hoc issues thrown his way by our MD when he comes to our office!”
TechQuarters IT Support Statistics
Office 365 users on-boarded
%
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
%
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
Get in touch with us today to find out more about our Award Winning IT Support in
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What makes TechQuarters unlike any other IT Support company in your area?
If you’re looking for a local IT Support company, we understand that there are lots of people offering IT Support in , but it really depends what you’re looking for in a partnership.
Here’s a few reasons why we think you’d enjoy a working with us:
- We believe we should work hard as a team and have fun as a team. We have lots of socials, meaning our staff stick around for longer and you get consistent engineers and service
- We believe in being flexible and accommodating, and we tackle every IT issue in a controlled and co-operative manner
- ‘Proactive’ is our word of choice, so we’re on hand to make recommendations before technology becomes obsolete and keep you abreast of all the latest updates
- We undertake 24/7 monitoring of your systems behind the scenes, so if we see if anything unusual or any potential issues – we fix them before they comes a bigger problem
- We have a 96.3% retention of clients this year, which we think is a great reflection of our dedication to customer service – not just fixing things quickly
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
IT Support - 5 to 50 employees
Fully outsourced unlimited fixed-price support, inc. helpdesk, callouts, 24/7 monitoring
Read more ►
IT Support - 50 to 100 employees
Fully Outsourced or Co-Support with your in-house team
Read more ►
IT Support - 100 to 250 employees
Outsourced modular support from 1st Line, to Cloud Support, to Engineers on-site
Read more ►
Cloud Support - Microsoft 365 or Azure
Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting
Read more ►
Office 365 Migration
Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription
Read more ►
User Training – Microsoft 365
A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more
Read more ►
Enhancing your IT Security
Protect against viruses, data loss, lost and stolen device leaks and other cyber threats
Read more ►
Cloud Hosting
Helping you move infrastructure to the Cloud and utilise other Azure services
Read more ►
SMB Teams Telephony Solution
Upgrade to an internet based system for unified calling, teleconferences, chat and collaboration
Read more ►
Get in touch with us today to find out more about our Award Winning IT Support in
Read the latest IT Support news in the TechQuarters Blog
How to Avoid Bad Field Support Engineers
What makes a bad field support engineer? Businesses in London are always on the search for reliable IT Support. They need support engineers who fix their issues remotely (helpdesk engineers) and...
Windows 7 Support Ending January 14, 2020
What does this mean? Windows 7 support ending is upon us - mainstream support officially ended in January 2015. However, extended support did not end till January 14th 2020. However, this day is now...
What Businesses Shouldn’t Have to Deal With – Bad Helpdesk Engineers
Sometimes it’s hard when you’ve been with the same provider or had the same experiences with IT companies over the years, to know what a good service should even look like! We have worked with so...
TechQuarters are not your typical IT Support Helpdesk
It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.
With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.
However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.
When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.
We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.
Typical IT Helpdesk
- Calls answered by a ‘call loggers’
- Often need to escalate calls
- May use a lot of ‘techno jargon’
- You may need to repeat the problem to other support staff
- Long response times
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Knowledgeable and helpful from the start
- Friendly, experienced and relatable
- Technical helpdesk staff can own the problem through to resolution
- Rapid solutions
Other locations covered by TechQuarters IT Support in London
TechQuarters don’t just offer managed IT Support in
IT Support is our flagship service, but we’re lucky enough to have a team of Cloud Architects that specialise in all things Microsoft as well.
As a Microsoft Gold Partner, we can help you select which Office 365 license will work best for your organisation, based on almost 10 years of knowledge and experience. We will then migrate your securely and smoothly to Office 365 and Windows 10. Our Cloud Architects also have great knowledge of cloud hosting with Azure, as they regularly attend training sessions and courses with Microsoft. Some instances where we’ve assisted customers make the most of Microsoft Azure is through hosted servers, setting up half cloud and half on-premise environments (known as a hybrid cloud), cloud backup and Disaster Recovery solutions.
We also have extensive experience when it comes to IT and cyber security. Whether it’s device protection, data policies, firewalls or even GDPR – we can work with you to find a solution that meets the way your organisation operates.
If you’ve already been set up with Office 365 and Windows 10 but feel like you could be using it better as an organisation – we have an e-learning solution you may benefit from. Our 365 Cloud Academy online web app contains thousands of 10-15 second videos on all things Office 365 and Windows 10, easily watchable through searching or playlists. Plus, to help your modern workplace be more inclusive, we’ve created playlists on all the amazing accessibility functions that are built into Office 365, and edited all videos (regardless of subject) in an accessible style with both subtitles and audio description.
And why not have a look at:
IT Change Management
Cost Efficient e-Learning
Digital Transformation
Fast Track VIP IT Training
Get in touch with us today to find out more about our Award Winning IT Support in
