Are you looking for Business IT Support in Bank?​

Fully Managed, Customer Focused and Proactive IT Support in Bank

TechQuarters are ideally located to help you if you’re located on King William Street, Poultry, Queen Victoria Road, Threadneedle Street, Lothbury or any of the surrounding areas of Bank.

Our Full-Service IT Support package includes:

  • Unlimited tech support calls to our help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc tech support project services as preferential rates
  • All for a fixed monthly fee

Dreaming of a Modern Workplace?

Do you have dreams of a modern workplace with flexible working enabled by the latest technology, but just don’t have the tech support expertise in house to make it happen?

Are you tired of calling an IT Support helpdesk where no one picks up the phone, or at best you get a call back from a first-level tech support engineer at the end of the day, only to find that your issue needs to be escalated several times before a solution can be found?

Have you had enough of only spending on technology reactively, only after problems have arisen, rather than having a long-term plan for your IT?

TechQuarters’ flagship service is a reliable and proactive service offering comprehensive IT Support in , run by experienced and friendly tech support engineers. It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new and emerging technologies – all with a fixed monthly fee.

You can select our full, unlimited service for outsourced IT Support in , or choose TechQuarters’ lighter version of Cloud support for your Microsoft Cloud solutions.

Remote IT Support – STOP PRESS

Conceivably, an outsourced IT support service that includes call outs is not what you need at the moment. Alongside geographical specific support, we do also offer support for remote or home working organisations.

This remote support service has been tried and tested by our own global remote workforce. You’ll get the consistent SLA’s, reliable support staff, 24/7 proactive monitoring and regular guidance from Account Managers on innovative technologies. So basically, the best of our full IT support solution without the site visits and call outs. Your users also get to use our 365 Cloud Academy e-learning app, filled with thousands of videos on the Microsoft 365 workloads and products.

As we have a global workforce, we can also offer 24/7 support if required. And although we do not include call outs visits our prices, if you need them for any reason, we do have prices and processes in place if you did need them. You’d just speak to your dedicated Account Manager and they would help organise this as soon as possible.

If this does sound like a service you’d be interested in, take a look at our remote IT support solution.

Working From Home Solution

TechQuarters can also supply your business with Windows Virtual Desktop, a comprehensive desktop and app virtualisation service which runs entirely in the cloud.

WVD is the only virtual desktop set up which delivers simplified management, multi-session Windows 10, optimisations for Microsoft 365 ProPlus and support for Remote Desktop Services environments. We can deploy and scale your Windows desktops and apps in minutes, with security and compliance features built in.

You may have heard of set ups like this being referred to by terms including VDI desktop, Microsoft VDI, Windows 10 VDI, or even VDI virtual desktop, but they all mean the same thing. Find out more on our Windows Virtual Desktop page.

What our customers say about our IT Support in London

“Really satisfied with the quick and professional resolution of this ticket.”

“Once again, thanks to Chris for speedy, efficient, super-dooper responsiveness.”

“Dan set up one of our laptops for a new user. I emailed him requesting this in the afternoon & the job was complete before 9:30 the following morning! Thanks Dan.”

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

Get in touch with us today to find out more about our Award Winning IT Support in

 

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

What makes TechQuarters different to other IT Support companies in ?

We’re sure you’ve investigated lots of different IT Support companies in , so what makes us different from all the rest?

Here are a few reasons we think you’d enjoy a partnership with us:

  • Our culture is work hard but have fun too! We really enjoy organising socials, trips and as a team, meaning we have low staff turnover and you get to speak with the same people, who really get to know your account
  • We are easy to work with and adaptable, so we always deal with issues in a friendly and timely manner
  • Proactivity is in our blood. We’re here to not just fix IT issues, but to help you benefit from all the new technologies, so you will never feel left behind when it comes to your IT
  • We monitor your systems 24/7, so if we see if anything unusual, we get on it and fix it before it comes an issue
  • We have a 96.3% retention of clients this year, and pride ourselves on our customer service

Just a few of our IT Support Customers

Rufus Leonard logo
Rufus Leonard logo
Rufus Leonard logo
Rufus Leonard logo

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring

Read more ►

IT Support - 50 to 100 employees

Fully Outsourced IT or Co-Support with your in-house team

Read more ►

IT Support - 100 to 250 employees

Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site

Read more ►

Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

Read more ►

Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

Read more ►

User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

Read more ►

Enhancing your IT Security

Protect against viruses, data loss, lost and stolen device leaks and other cyber threats

Read more ►

Cloud Hosting

Helping you move infrastructure to the Cloud and utilise other Azure services

Read more ►

SMB Teams Telephony Solution

Upgrade to an internet based system for unified calling, teleconferences, chat and collaboration

Read more ►

Get in touch with us today to find out more about our Award Winning IT Support in

 

Read the latest IT Support news in the TechQuarters Blog

TechQuarters are not your typical IT Support Helpdesk

It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.

With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.

However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.

When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.

TechQuarters IT Support Helpdesk

  • All calls answered by engineers
  • Technical helpdesk staff who own the problem through to resolution
  • Helpful and knowledgeable right from the start
  • Quick solutions
  • Friendly, experienced and relatable

Other Typical IT Support Helpdesk

  • Calls answered by junior ‘call loggers’
  • Long response times
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’ or 'geek speak'
  • You may need to repeat the problem to other, more senior support staff

TechQuarters don’t just offer award-winning IT Support in

IT Support is one of a few key services we specialise in here at TechQuarters. As a Microsoft Gold Partner, are also here to help you select which Office 365 license best suits your business. Once you’ve confirmed this, we can then migrate your users and data securely to Office 365 and Windows 10.

We also have a team of Cloud Architects that specialise in cloud hosting with Azure. There are lots of ways we can help you get started with Microsoft Azure such as hosting servers, a hybrid cloud setup (a combination of cloud and on-premise), full backup service or a Disaster Recovery plan.

If you’ve just moved to Office 365, we can train your staff so they’re using all the different work applications to the best of their ability with our 365 Cloud Academy. We’ve created thousands of 10-15 second videos organised into playlists by product, that are easily watchable through an online web app. To ensure the technology and training is available to all users, we’ve also created a series of videos and playlists on all the accessibility functions in Microsoft 365 and are including both subtitles and audio description.

Another area we have significant experience in is IT Security, from device protection to data policies, firewalls and even GDPR – we’ll work with you to find a cyber security setup that meets your needs.

Get in touch with us today to find out more about our Award Winning IT Support in

 

Best IT Setup and Practices for Organisations now Working from Home Webinar 

What do your workers need in order to succeed at working from home? Find out the IT technology and working practices a home working organisation needs on this webinar.

We’ll be looking at:

May 20th 2020 – 10am

Book your place here