Are you looking for IT Support in ?

IT Support in by Award Winning Cloud Consultants

Are you worried that despite your business being completely reliant upon technology, you don’t have someone highly trained and experienced looking after it behind the scenes?

Are fluctuating bills making budgeting your annual IT outsourcing spend tricky?

Are you tired of suggestions being made only once something has already broken or become obsolete?

TechQuarters flagship IT outsourcing service is a reliable and proactive support service, run by knowledgeable and friendly engineers. It comes with unlimited calls and call outs, consistent fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies – all with a fixed bill at the end of the month.

You can choose from our full unlimited outsourced IT Support service in , or the lighter version of Cloud support for your Microsoft Cloud solutions.

Our Full-Service IT Outsourcing Support package includes:

  • Unlimited calls to our help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc project services as preferential rates
  • All for a fixed monthly fee

Are you worried that despite your business being completely reliant upon technology, you don’t have someone highly trained and experienced looking after it behind the scenes?

Are fluctuating bills making budgeting your annual IT Support spend tricky?

Are you tired of suggestions being made only once something has already broken or become obsolete?

TechQuarters flagship service is a reliable and proactive support service, run by knowledgeable and friendly engineers. It comes with unlimited calls and call outs, consistent fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies – all with a fixed bill at the end of the month.

You can choose from our full unlimited outsourced IT Support service in , or the lighter version of Cloud support for your Microsoft Cloud solutions.

Our Full-Service IT Support package includes:

  • Unlimited calls to our help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc project services as preferential rates
  • All for a fixed monthly fee

What our customers say about our IT Support in London

“The support team was really helpful as always. Thank you very much.”

“Managed the issues really quickly, all sorted now.”

“Completed quickly and kept us working. Thank you.”

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

Get in touch with us today to find out more about our Award Winning IT Support in

 

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

What makes us a leading provider of IT Support in ?

Multi award-winning TechQuarters pay strict attention to fixing your issues in a timely fashion. Typical fix rates are 60% of calls handled in 30 minutes, and 70% in less than 4 hours.

Our clients receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being at the forefront of new technologies and guiding you through the various options.

Being a Microsoft Gold partner, we implement new cloud technology for you only after you’ve tested it out and decided it is right for your business. More importantly, we’ve developed a video training solution which includes thousands of ‘bite-size’ 15 second videos on how to use all the features of the Office 365 applications. This way, your users have access to everything they need to know about using the new system from day 1 of the installation, which in turn makes sure you get a proper return on the investment.

Our clients also like the fact that our IT Support in is local to them, which means it’s quick and easy for our field support engineers to visit their sites should the need arise.
We have received numerous awards as recognition for being a Managed IT Support Service Provider and Cloud Evangelists. This means we don’t just sit back and wait for you to call us, we want you to enjoy the benefits of the latest technologies, like we do.

Just a few of our IT Support Customers

Rufus Leonard logo
Rufus Leonard logo
Rufus Leonard logo
Rufus Leonard logo

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced unlimited fixed-price support, inc. helpdesk, callouts, 24/7 monitoring

Read more ►

IT Support - 50 to 100 employees

Fully Outsourced or Co-Support with your in-house team

Read more ►

IT Support - 100 to 250 employees

Outsourced modular support from 1st Line, to Cloud Support, to Engineers on-site

Read more ►

Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

Read more ►

Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

Read more ►

User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

Read more ►

Enhancing your IT Security

Protect against viruses, data loss, lost and stolen device leaks and other cyber threats

Read more ►

Cloud Hosting

Helping you move infrastructure to the Cloud and utilise other Azure services

Read more ►

SMB Teams Telephony Solution

Upgrade to an internet based system for unified calling, teleconferences, chat and collaboration

Read more ►

Get in touch with us today to find out more about our Award Winning IT Support in

 

TechQuarters are not your typical IT Support Helpdesk

It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.

With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.

However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.

When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.

Typical IT Helpdesk

  • Calls answered by a ‘call loggers’
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’
  • You may need to repeat the problem to other support staff
  • Long response times

TechQuarters IT Support Helpdesk

  • All calls answered by engineers
  • Knowledgeable and helpful from the start
  • Friendly, experienced and relatable
  • Technical helpdesk staff can own the problem through to resolution
  • Rapid solutions

TechQuarters don’t just offer award-winning IT Support in

IT Support is one of a few key services we specialise in here at TechQuarters. As a Microsoft Gold Partner, are also here to help you select which Office 365 license best suits your business. Once you’ve confirmed this, we can then migrate your users and data securely to Office 365 and Windows 10.

We also have a team of Cloud Architects that specialise in cloud hosting with Azure. There are lots of ways we can help you get started with Microsoft Azure such as hosting servers, a hybrid cloud setup (a combination of cloud and on-premise), full backup service or a Disaster Recovery plan.

If you’ve just moved to Office 365, we can train your staff so they’re using all the different work applications to the best of their ability with our 365 Cloud Academy. We’ve created thousands of 10-15 second videos organised into playlists by product, that are easily watchable through an online web app. To ensure the technology and training is available to all users, we’ve also created a series of videos and playlists on all the accessibility functions in Microsoft 365 and are including both subtitles and audio description.

Another area we have significant experience in is IT Security, from device protection to data policies, firewalls and even GDPR – we’ll work with you to find a cyber security setup that meets your needs.

Read the latest IT Support news in the TechQuarters Blog

Get in touch with us today to find out more about our Award Winning IT Support in

 


Microsoft Teams Envisioning Session - Telephony

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Come see how Microsoft Teams can shape the flexible workplace of tomorrow, with a new iteration of this great product being launched in Nov!

November 14th 2019 - 'Microsoft Teams Envisioning Session - Telephony' in Vauxhall, London

Book your place here