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IT Support London

Looking to Upgrade Your IT Support London Package? 

Are you dissatisfied with your current IT Support London provider? Are you needing more reliable and trusted IT Support in London? Do you worry that your IT Support London Package isn’t sufficient enough? 

At TechQuarters, we have developed award-winning IT Support London Package that was built with London-based businesses in mind. Our IT Support is dependable and provide your business with valuable support. Whether you’re in need of Full or Remote Support in London, or just wanting additional help for your in-house team, we have the package that will work. 

Our Full IT Support London Package includes:

  • Unlimited calls to our help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive monitoring
  • Network monitoring
  • Account Manager
  • Service reports
  • New technology advice
  • Office 365 Training Application
  • Preferential project rates
  • Fixed monthly fee
* Remote IT Support packages available, site call-outs not included
IT Support London Package

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TechQuarters’ Full & Unlimited IT Support London package for London-based businesses was designed to contain not only the critical IT services at an unlimited usage, but also a wealth of proactive services to ensure our support remains the perfect fit for your organization.  

You can make unlimited calls to our helpdesk, and receive unlimited callouts a month, all for a fixed monthly fee. 

At TechQuarters, we believe it is not enough to simply keep our customers on the tracks, fixing issues as and when they arise. We will see to it that the service we are delivering to you is always tailored for your organization.

For example, our Technical Account Managers will arrange quarterly business reviews to ensure that we are always up to date on the concerns and goals of your company – in turn we will make recommendations for technology solutions that will help achieve those goals and resolve those concerns. 

Proactive Account Management for Outsourced IT Support London Customers

In order to keep our service at the high level of Outsourced IT Support London companies have come to expect, we assign each customer an Account Manager as a main point of contact. They will then setup calls with you depending on your technical needs, whether that’s monthly, quarterly or bi-annually. This will ensure you are not only getting the best of our IT Support service, but also proactive advice relevant to your business. 

What proactive technical advice means is, as our Account Managers get to know you and your business better, they will start to make recommendations based on your concerns and goals for your company. Whether this is better security around data as you want to grow your number of remote workers or a particular on-premise piece of equipment or software that is causing regularly issuestheyll make recommendations on how we can work with you to solve these – before disaster actually strikes.  

If you are looking for a more long-term modernisation of your setup, our Account Manager can also put together a ‘Cloud Roadmap’ document, which details a Digital Transformation strategy of improvement that takes place over a year to three years. This means your Account Manager takes over any of the research around solutions and products that might work for what you want or need, so you can focus on growing your business.  

Some examples of what you might go through on a typical Account Management meeting include Service Reports, such as numbers of calls to highlight certain issues or users who are struggling. Updates on ongoing projects, such as the security around data we mentioned earlier, or looking at your 3-year Cloud Roadmap. Also handling of any customer service queries, and updates on current technology that your Account Manager thinks are relevant to you. If you are looking for IT Support in London, do not hesitate to contact us. 

Our IT Support in London covers all of London

Managed IT Support in London as well as Remote IT Support Services are what we do. Fully managed IT Support in areas including London’s South West regions like Wimbledon, or Sutton or the leafy areas of Westminster, central London.

Why choose our IT Support London service over others? Whether you’re located in London’s Southwark borough, Gloucester Road’s upmarket streets, Paddington in central Westminster, or the Dulwich village area – our flagship outsourced IT Support London company provides the perfect Full-Service IT Support package.

If your office (or home office) is located in trendy Soho’s West End, the South near Croydon, close to Chelsea’s Stamford Bridge SW6, or south-East in Greenwich – we are able to offer you a reliable remote IT Support service in London.

We’ve been providing an IT support service to London-based companies for over a decade now. Our IT Support company in London has a far reach – just like West End’s Bond Street which links Piccadilly in the south to Oxford Street in the north. From Fulham to Twickenham, and regions lying north of the River Thames – stretching from Clerkenwell through Finsbury – we can offer you award winning remote IT Support.

 

We are an award winning IT Support Company in London

TechQuarters are an award-winning IT support company in London. We offer a broad variety of completely managed IT Support and expert Digital Transformation solutions to SMB’s and mid-range businesses across London. As an IT support company in London, we’ve been lucky enough to work with a variety of business sectors – including SportsFinance and Professional Services to name a few – so are well equipped to collaborate with most industries. We are also ISO 27001 accredited, so you can be sure whatever security requirements your industry demands from its third party suppliers – we have the security processes and policies in place to ensure your data is safe and regulations are met. 

One of the reasons we’re so highly thought of as an IT support company in London, is because of our emphasis on proactivity. From the beginning we are monitoring your network to be alerted of issues before they even happen, are making recommendations based on your issues, and aspirations! As well as tweaking any IT plans we have agreed upon at our quarterly business reviews, based any changes or developments that have happened within your business. We also have an international support staff, so if you need 24/7 support, we will have someone ready to help with your issues. 

 

We are an IT Support Company London can trust

TechQuarters provides exceptional solutions, so you can concentrate on running your business. We think a strong, efficient IT Support service is the lifeblood of an expanding organisation, so we work diligently to be the IT Support company London organisations need. As a company that has also grown in London over the last 10 years, we understand the pains and processes you go through every day.  

What makes this IT support company London’s top choice? We think its our emphasis on proactivity, whether its in our systems that monitor your network and let us know there may be an issue before it has happened; to our Account Management style – we are always looking ahead and out for your best interests. With unlimited calls and call outs to your site, service reports, regular new technology recommendations and a dedicated Account Manager all for a fixed monthly fee, you can be sure you won’t be hit with a fluctuating bill if one month something does go really wrong. Our friendly and flexible engineers are available to talk to you whenever, not just reply to emails, and we even have 24/7 options if you require an all-round service. Choose TechQuarters, an IT support company London can trust! 

We provide top tier IT Support Services in London

With active locations across Central London, TechQuarters are a leading provider of Managed IT Support Services in London. Our customers vary in size from small and medium-sized businesses, as well as some large and corporate enterprises. They also fall into a wide array of sectors, making us well placed to cover all kinds of industries with our support. We have been providing IT Support Services to enterprises in London since 2010. 

TechQuarters customers expect a certain standard from their IT support. We know that they require fast ticket response times and flexible support; and our friendly team of engineers are available 24/7 to provide highly responsive, award-winning IT support services. The thing that has truly underpinned our IT support services in London for so many years is our proactive approach to support. We secure all of our IT support contracts with a Service-level Agreement; we employ the best tools for monitoring our customers network and IT infrastructure; and with us as your Managed Services Provider, you will have quarterly businesses reviews every few months to evaluate and update your IT strategy. It’s these qualities and more that make our support helpdesk one of the most highly regarded IT Companies in London. 

 

IT Support Service London based offerings

Are you looking for a top tier IT Support Service? London is where TechQuarters started its life in 2010, and to this day we are one of London’s leading providers of IT support services. Our clients come in a variety of sizes, from small and medium-sized enterprises to larger, corporate enterprises. As well, they fall into a wide array of industries, putting us in a good place to cover multiple sectors with our support. 

At TechQuarters, our customers are expecting a minimum requirement from their IT support. They want a service-level response from our helpdesk and flexible support. This is why our specialists on the helpdesk are available 24/7 to deliver the level of support you deserve. At the core of our service is our commitment to proactive support. Every one of our IT support contracts is reinforced by a Service-level Agreement; our 24/7 monitoring of customer networks and IT infrastructures allow for consistent pre-emptive support; and all of our customers receive quarterly business reviews to update your IT strategy. These are just a few of the practices that have made our IT support service one of the most consistently praised in London. 

 

We are one of the leading IT Companies in London

Are you looking at IT Companies in London? TechQuarters are one of London’s leading providers. We started life in 2010, and we have been providing top tier support for over a decade. The organisations we work with differ in size from SMB to SME, and also large enterprises. As well, our customers fall into a broad range of sectors, which has helped us work with all types of industries when it comes to our support. 

At TechQuarters, our clients enjoy a service-level standard of IT support. We understand that they need quick response times and flexibility; which is why our friendly helpdesk is available 24/7 to provide award-winning IT support. What really underpins our IT support service is our approach to proactive support. We sign a Service-level Agreement with each and every customer; we provide round-the-clock monitoring of customers’ network and IT infrastructures; and all our customers have a tailored IT strategy that is reviewed and updated every quarter. These are just some of the procedures we have in place that make TechQuarters one of the well viewed IT Companies in London. 

We provide the IT Support London business owners need

TechQuarters delivers a completely managed end-to-end IT Support London service. Providing IT Support and IT Consultancy Services for your London business. Providing IT Support for your computing issues by proactively monitoring your devices, work environment, and responding to issues – sometimes before you even know they’re there!

As an IT Support London Partner, we take care of all the configuration, desk cleanups, data backups, upgrades, IT issues, and such. Our first response Helpdesk Tech Team are supported by our experienced field engineers and provide you with fast onsite IT support in London when required.

Our IT Support London offering is perfect for London businesses with little to no internal IT Support function and require ad-hoc assistance both onsite and from our Service Desk – all without costing you a fortune. Having the right IT Support Company in London is crucial – you don’t just need your tech to work, you need your tech to be completely aligned and managed for the needs of your business – which is where our IT Support London Offerings perform. We provide the best-in-class, Tier 1 IT Support in London and have been doing so for many years – we would love to be your trusted IT partner.

The IT Support Services London deserves

Do you need IT support services London? Does your business have a remote or hybrid office setup? Perhaps you’ve enjoyed a considerable amount of growth lately, and your IT demands have increased. TechQuarters is a Tier 1 Microsoft Partner, and a leading provider of IT support in London.

IT is a linchpin of your business, and you deserve to have the best support available in your location. Our belief is that IT support should be proactive in nature. All of our contracts include 24/7 monitoring of your network to ensure that issues are logged and resolved within service-level times; and all our customers receive quarterly business reviews on their IT strategy.

TechQuarters are an award-winning provider of IT support services London; our offices are based in London Bridge, Victoria, and Soho, and we have been providing IT support to these and many other areas in London since 2010. We can safeguard your business with our ISO 27001 accredited security services.

If you are looking to outsource your IT Support Services London, we can support you with one of our 7 core support service contracts, tailored to whatever your business needs might be. If your business is based in London, contact us at TechQuarters to see how we can help you.

We provide the IT Support London companies require

Are you a small to medium sized business based in London? Perhaps you’re based in London Bridge, Victoria, or Soho, and you’re looking for an award-winning IT Support London provider. TechQuarters is a Microsoft Gold Partner, and we have been providing our award-winning services in London for over a decade.

IT is one of the cornerstones of modern business. It enables greater business communication, more efficient management, and better security. Your business deserves to have the best IT Support London. Here at TechQuarters we work to deliver a personal service. As our customer, you will have technical account management to make sure we deliver an end-to-end service tailored to the needs of your business.

At TechQuarters, we also deliver top tier security services. We can help you gain Cyber Essentials certification, perform full audits on your network security, and help you with GDPR and other industry-specific compliance regulation. We have our ISO 27001 accreditation, so you can be sure our security comes highly regarded.

Our IT Support London team are available up to 24 hours a day if you are in need of round the clock access. Your network infrastructure will also benefit from 24/7 monitoring to alert us of issues as soon as they arise. This is our proactive approach to supporting your company’s IT.

 

London IT Support for your London based business

With locations in London Bridge, Victoria, and Soho, TechQuarters are a leading London IT Support provider. We deliver our services to businesses of various sizes and from a wide range of industries.

At TechQuarters, we believe that a proactive approach to IT support delivers the best results to our customers. Your business deserves to have highly proactive London IT Support services.

With us, you will have 24/7 monitoring of your network infrastructure that enables us to log issues as soon as they arise and fix them just as quickly. The service you receive will also be managed by one of our technical account managers to ensure that it always suits the technical demands of your business.

With TechQuarters as your London IT Support provider, you are guaranteed service-level speeds, unlimited calls to our helpdesk, unlimited callouts to your site, and much more, all for a fixed monthly fee. Our team of friendly engineers on the helpdesk are available around the clock to fix your technical difficulties.

TechQuarters’ security services are also best-in-class. We are an ISO 27001 accredited company, and we can help you gain Cyber Essentials certification, as well as performing a full audit of your network security.

What are the benefits of IT Support in London with TechQuarters?

  • Greater cost-efficiency as a business
  • Access to experts who are qualified and skilled in a variety of IT Support disciplines
  • Improved security and data-protection
  • Aligning your IT strategy with overall business objectives
  • Technical IT Support provided 24 hours a day

 

Get in touch with us today to find out more about our IT Support London Service

TechQuarters are not your typical IT Support London Helpdesk

It’s simply a fact of life that IT systems (both software and hardware) don’t always work in exactly the way people expect to begin with.

With TechQuarters, we monitor your IT services and so we’ll often identify and resolve many issues before you even become aware of them about them, and well before they have become a problem. However, if an IT issue does arise that adversely affects your services, it’s vital that you have a quick and efficient way of getting the problem fixed as soon as possible.

At TechQuarters, when you call our IT Helpdesk you won’t speak to a voicemail system or a ‘call logger’, you’ll speak directly to our managed IT services team. Within our helpdesk team, we have smaller teams managed by a Support Manager who ensure calls are are being answered quickly, customers are updated and the queue is being managed.

You’ll talk to a dedicated first line engineer who can quickly diagnose the issue and, where possible, resolve it without the need to escalate it to a senior member of staff. However, if this is needed we have a well organised support team structure that helps ensure the right specialist gets brought onto certain issues if need be.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we are hiring IT Support Engineers we look for people who are knowledgeable, experienced, personable and professional. We know from our customers that this makes our IT Support Engineers much more approachable and helps them and their staff to develop solid relationships and trust with our helpdesk team.

IT Helpdesk comparison

Typical IT Helpdesk

  • Calls answered by a ‘call loggers’
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’
  • You may need to repeat the problem to other support staff
  • Long response times

TechQuarters IT Helpdesk

  • All calls answered by engineers
  • Knowledgeable and helpful from the start
  • Friendly, experienced and relatable
  • Technical helpdesk staff can own the problem through to resolution
  • Rapid solutions

What else makes TechQuarters a great choice for your Business IT Support in London?

There are lots of other companies offering IT Support London. Here’s a few reasons why we think you’ll enjoy a partnership with us:
Fast and proficient response

Our engineers are targeted on both fixing your issues in a timely fashion and remembering customer service. Our typical fix rates are 60% of calls handled in 30 minutes and 76% in less than 24 hours, but our main rewards and targets are based around ensuring the client is happy – so you won’t be rushed off the phone or have a ticket closed before you’re truly satisfied with the result.

Customer service

We are easy to work with and flexible, always dealing with your IT challenges in a composed and responsive way. With an average 96.3% retention of clients year on year, we pride ourselves on our customer service

Proactive IT advice

As a client you’ll receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being one of the top IT Companies in London, at the forefront of new technologies and guiding our customers through the various options. With TechQuarters you’ll never feel left behind when it comes to your IT.

Web Based Support System

TechQuarters use a web based support system for logging and tracking calls which not only means there is an ongoing record of your issue in case it gets passed to a more senior engineer, but we can also create great reports on performance for our Account Manager meetings and calls as well.

Support and training for your staff

As a Microsoft Gold Partner, we implement their new cloud technology for clients, such as Office 365 and Microsoft 365 business, after trialling and deciding it is right for them. More importantly we have developed a video training solution with 1,000’s of 15 second videos on how to use all the Microsoft applications, so your users know what they are doing in the new system. We think this is one of the things that makes us unique, as we don’t just migrate you and leave you to it – we help you get a real return on the investment through proper training.

Engineer Communication

At TechQuarters, we understand the importance of engineer communication when it comes to your staff feeling comfortable. We hire engineers and helpdesk staff that won’t just talk to you and your users in technical language that you don’t understand, but will explain what they are doing as they fix your issue so you’re in the loop.

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