IT Support London: Managed Support Service
Outsourced IT Support London and Remote IT Support Services, with offices based in London Bridge, Victoria and Soho.
Why choose our IT Support London service over others? Well, are you tired of calling a help desk where no one picks up the phone? Or perhaps the best you get is a call back from a junior engineer at the end of the day? Or are you frustrated with an IT Support London bill that seems to be different every month?
These issues are why we developed our flagship service, outsourced IT Support London. We focus on giving you reliable fix times and SLA’s, continuity of engineers, proactive 24/7 monitoring, call outs included and regular advice on new and emerging technologies to keep your business one step ahead of your competition – all for a fixed monthly fee.
Or perhaps you’re a home based organisation, so don’t need the call outs of a full service? We we have a remote IT Support service for London as well.
What IT Support solutions do we offer?
Full-Service IT Support package:
Unlimited calls to our UK help desk
Unlimited call-outs to your sites
24/7 proactive server monitoring
Network monitoring
Dedicated Account Manager
Service reports
New technology advice
Office 365 Training Bot
Ad-hoc project services as preferential rates
All for a fixed monthly fee
Remote IT Support package*:
Unlimited calls to our helpdesk
Dedicated Account Manager
Full technology audit
Support Service Reports
Remote new user setup
New technology advice
Office 365 Training Bot
All for a fixed monthly fee
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Other IT Support options
We do also offer a 24/7 IT Support London option which extends calls to anytime of the day, as well get in touch at the form for more information.
And if these packages are not quite what you’re looking for, have a look at our Office 365 Support option…
*As part of our Remote IT Support package, we do offer one off call outs charged separately if you did need them.

Get in touch with us today to find out more about our IT Support London Service
Just a few of our IT Support Customers
“They are the type of company that cares about the quality of solutions they deliver and it shines through in their work ethic, project delivery and support.”
Barry Jeffrey – IT Manager, Caroline Chisholm School
TechQuarters are not your typical IT Support London Helpdesk
It’s simply a fact of life that IT systems (both software and hardware) don’t always work in exactly the way people expect to begin with.
With TechQuarters, we monitor your IT services and so we’ll often identify and resolve many issues before you even become aware of them about them, and well before they have become a problem. However, if an IT issue does arise that adversely affects your services, it’s vital that you have a quick and efficient way of getting the problem fixed as soon as possible.
At TechQuarters, when you call our IT Helpdesk you won’t speak to a voicemail system or a ‘call logger’, you’ll speak directly to our managed IT services team. Within our helpdesk team, we have smaller teams managed by a Support Manager who ensure calls are are being answered quickly, customers are updated and the queue is being managed.
You’ll talk to a dedicated first line engineer who can quickly diagnose the issue and, where possible, resolve it without the need to escalate it to a senior member of staff. However, if this is needed we have a well organised support team structure that helps ensure the right specialist gets brought onto certain issues if need be.
We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we are hiring IT Support Engineers we look for people who are knowledgeable, experienced, personable and professional. We know from our customers that this makes our IT Support Engineers much more approachable and helps them and their staff to develop solid relationships and trust with our helpdesk team.
IT Helpdesk comparison
Typical IT Helpdesk
- Calls answered by a ‘call loggers’
- Often need to escalate calls
- May use a lot of ‘techno jargon’
- You may need to repeat the problem to other support staff
- Long response times
TechQuarters IT Helpdesk
- All calls answered by engineers
- Knowledgeable and helpful from the start
- Friendly, experienced and relatable
- Technical helpdesk staff can own the problem through to resolution
- Rapid solutions
The Benefits of TechQuarters’ Full Outsourced IT Support London
Productive Workforce
Improved Staff Morale
ROI on Purchase
Competitive Advantage
Peace of Mind
Increased Uptime
Scalable Solution
Trusted Partner
What is a Managed IT Service Provider?
So what is a Managed Service Provider, or a Managed IT Service Provider? Our CEO Chris delves into this in the video on the left, or else if you would prefer to read about what you should be expecting from a Managed IT Service Provider – read the transcript below.
What is a Managed IT Service Provider?
What is a Managed Service Provider or a Manage IT Service Provider? Well typically it’s when an organisation decides that they want to outsource the advice and support of the whole of their IT infrastructure to another company. This other company would be the Managed Service Provider. It’s usually underpinned by a Support Service agreement and what that means is that all of the users that have problems with their IT equipment in the customer site can literally call up a helpdesk service at the Managed Service Provider, and they would remote onto the users machines and fix things. If they couldn’t fix things remotely, then they would escalate it to a callout and an engineer would be sent to the customer’s site to fix things in situ. The support service is generally considered to be a service contract and it’s underpinned, and priced on a fixed monthly fee.
On top of this, the customer that outsources to this Managed Service Provider would expect to get recommendations on new technology technology that can benefit them and move their IT along, just basically keeping them one step ahead of the game when it comes to tech. Typical solutions might be Disaster Recovery, Backup Services, Digital Transformation with a move to the Microsoft Cloud solutions, Telecommunications, the list goes on. But the Managed Service Provider should be making those recommendations and normally they’re done at quarterly business reviews.
In those QBRs (Quarterly Business Reviews), this Managed Service Provider would be sitting down with the customer, and talking through the support service – how it’s been performing, any projects that are ongoing, and any new technology that has arrived on the scene that would benefit the customer site. Typically all of these is covered for a fixed monthly fee, and that’s what a Managed Service Provider is.
Get in touch with us today to find out more about our IT Support London Service
What else makes TechQuarters a great choice for your Business IT Support in London?
There are lots of other companies offering IT Support London. Here’s a few reasons why we think you’ll enjoy a partnership with us:
Fast and proficient response
Our engineers are targeted on both fixing your issues in a timely fashion and remembering customer service. Our typical fix rates are 60% of calls handled in 30 minutes and 76% in less than 24 hours, but our main rewards and targets are based around ensuring the client is happy – so you won’t be rushed off the phone or have a ticket closed before you’re truly satisfied with the result.
Customer service
We are easy to work with and flexible, always dealing with your IT challenges in a composed and responsive way. With an average 96.3% retention of clients year on year, we pride ourselves on our customer service
Proactive IT advice
As a client you’ll receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being one of the top IT Companies in London, at the forefront of new technologies and guiding our customers through the various options. With TechQuarters you’ll never feel left behind when it comes to your IT.
Web Based Support System
TechQuarters use a web based support system for logging and tracking calls which not only means there is an ongoing record of your issue in case it gets passed to a more senior engineer, but we can also create great reports on performance for our Account Manager meetings and calls as well.
Support and training for your staff
As a Microsoft Gold partner, we implement their new cloud technology for clients, such as Office 365 and Microsoft 365 business, after trialling and deciding it is right for them. More importantly we have developed a video training solution with 1,000’s of 15 second videos on how to use all the Microsoft applications, so your users know what they are doing in the new system. We think this is one of the things that makes us unique, as we don’t just migrate you and leave you to it – we help you get a real return on the investment through proper training.
Engineer Communication
At TechQuarters, we understand the importance of engineer communication when it comes to your staff feeling comfortable. We hire engineers and helpdesk staff that won’t just talk to you and your users in technical language that you don’t understand, but will explain what they are doing as they fix your issue so you’re in the loop.

We've pulled together some of the most frequently asked questions about what to look out for when choosing an IT Support company, here's a random one from the list!
IT Support FAQ #1 – What should you be looking for in a Support Service?
The first thing to consider is what kind of service you need. Do you need support for all of your hardware, which means your desktops or laptops or mobiles, your networking software and your networking hardware? Then you’ve got to consider if some of your users have problems with their desktop operating systems and any applications that sit on those, as they may want to call somebody and get those problems fixed. So, a full support service would look after all your hardware, software, all your applications and your networking. Then on top of that you really want a proactive element to it.
What we provide is a 24/7 proactive monitoring service and that checks and alerts when things are not quite right, then our engineers fix those before they become a big issue without you even knowing.
The final part of the service should be really great Account Management. What that means is somebody assigned to you that can review your needs and talk to you about your customer satisfaction. They review your case report so they can see how many cases you’re actually doing on a monthly basis and make sure you are 100% happy by meeting with you every month or quarter. And that is what we call a full support service.
Get in touch with us today to find out more about our IT Support London Service