Looking for Business IT Support for Greenwich?

TechQuarters offer fully managed, proactive outsourced IT Support for Greenwich, as well as surrounding areas such as Blackheath, Brockley and Hither Green.

 

Businesses are reliant on ever-increasing amounts of complex  IT systems, so it’s more important than ever that you have a good IT support service in the background, making sure everything is running smoothly. TechQuarters’ flagship service is a reliable and proactive IT Support service, run by experienced and customer-friendly engineers.

It comes with unlimited calls and call outs, reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies – all with a consistent bill at the end of the month. This means no more worrying about a bigger bill when you need an onsite visit, or frustration over inconsistent SLA’s every time you call up. We offer you complete peace of mind when it comes to your IT.

But we don’t just do Greenwich specific support; we also have a totally remote support service – perfect for home working organisations. You get the top features of our full IT support service, such as reliable fix times, consistent engineers, proactive 24/7 monitoring and relevant advice on new technologies, without the call outs when you don’t need them.

Our Full-Service IT Support includes:

  • Unlimited calls to our help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc project services as preferential rates
  • All for a fixed monthly fee

Our Remote IT Support package includes:

  • Unlimited calls to our help desk
  • Dedicated proactive Account Management
  • Full Technology Audit
  • Support Service Reports
  • Remote New User Setup
  • New Technology Advice
  • Office 365 Training Bot
  • All for a fixed monthly fee
“Always really quick and responsive help. Many Thanks.”
“Managed the issues really quickly, all sorted now.”
“The support team was really helpful as always. Thank you very much.”
London small business it support

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

Get in touch with us today to find out more about IT Support for Greenwich area

What makes us one of the best IT Support providers in Greenwich?

If you’re looking for a local IT Support company, we understand that there are lots of people offering IT Support in Greenwich, but it really depends what you’re looking for in a partnership.

Here’s a few reasons why we think you’d enjoy a working with us:

  • We believe we should work hard as a team and have fun as a team. We have lots of socials, meaning our staff stick around for longer and you get consistent engineers and service
  • We believe in being flexible and accommodating, and we tackle every IT issue in a controlled and co-operative manner
  • ‘Proactive’ is our word of choice, so we’re on hand to make recommendations before technology becomes obsolete and keep you abreast of all the latest updates
  • We undertake 24/7 monitoring of your systems behind the scenes, so if we see if anything unusual or any potential issues – we fix them before they comes a bigger problem
  • We have a 96.3% retention of clients this year, which we think is a great reflection of our dedication to customer service – not just fixing things quickly

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring

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IT Support - 50 to 100 employees

Fully Outsourced IT or Co-Support with your in-house team

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IT Support - 100 to 250 employees

Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site

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Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

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Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

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User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

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Why Invest in a Remote IT Support Service for Greenwich?

1. Bosses need staff to be productive, which isn’t the case if their IT systems don’t work

When managing a work form home staff, the last thing you want is get to the end of the day and find out that for the past few hours, one of your staff has been grappling with a technological issue. You want your staff to have that assurance that they can get in contact with experts and resolve technology issues.

Remote IT Support can ensure you have the tools and resource to take proactive actions in ensuring your systems are running smoothly.

2. Crucial to be able to meet people, uphold social interaction and collaboration.

Remote working means one fundamental thing: If you can’t collaborate, you often can’t work.

There are better ways of staying in contact than email, such as teleconferencing and instant chat. These will become essential tools when working from home, but just like all others these technologies can encounter issues. Therefore, it is of utmost importance that your communication and collaboration technologies are supported – otherwise employees are going to feel more isolated than ever.

3. WFH only works if your set up right, but this may not be your area of expertise

At TechQuarters we can recommend solutions – such as Windows Virtual Desktop Solution which sets up users with a desktop they can login to from their own laptop like they would log into their work PC. This type of service is incredibly quick and easy to deploy and support, ensuring everyone is on an even keel.

Our remote IT support service is not just there to support you, but comes with Account Managers to make recommendations to ensure your setup is actually suitable to work from home too.

Get in touch with us today to find out more about our Award Winning IT Support in Greenwich

 

London small business it support

Read the latest IT Support news in the TechQuarters Blog

TechQuarters are not your typical IT Support Helpdesk

It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.

With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.

However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.

When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire IT helpdesk staff, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT helpdesk team.

TechQuarters IT Support Helpdesk

  • All calls answered by engineers
  • Technical helpdesk staff who own the problem through to resolution
  • Helpful and knowledgeable right from the start
  • Quick solutions
  • Friendly, experienced and relatable

Other Typical IT Support Helpdesk

  • Calls answered by junior ‘call loggers’
  • Long response times
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’ or 'geek speak'
  • You may need to repeat the problem to other, more senior support staff

We've pulled together some of the most frequently asked questions about what to look out for when choosing an IT Support company, here's a random one from the list!

IT Support FAQ #1 – What should you be looking for in a Support Service?

The first thing to consider is what kind of service you need. Do you need support for all of your hardware, which means your desktops or laptops or mobiles, your networking software and your networking hardware? Then you’ve got to consider if some of your users have problems with their desktop operating systems and any applications that sit on those, as they may want to call somebody and get those problems fixed. So, a full support service would look after all your hardware, software, all your applications and your networking. Then on top of that you really want a proactive element to it.

What we provide is a 24/7 proactive monitoring service and that checks and alerts when things are not quite right, then our engineers fix those before they become a big issue without you even knowing.

The final part of the service should be really great Account Management. What that means is somebody assigned to you that can review your needs and talk to you about your customer satisfaction. They review your case report so they can see how many cases you’re actually doing on a monthly basis and make sure you are 100% happy by meeting with you every month or quarter. And that is what we call a full support service.

TechQuarters don’t just offer customer focused IT Support in Greenwich

Although IT Support is our flagship service, we have a great variety of other services and solutions we can talk to you about too.

Our team of Cloud Architects are experts when it comes to all things Microsoft. We can help you select which Office 365 license best suits your business, then migrate your business safely and smoothly to Office 365 and Windows 10. We also have extensive experience with cloud hosting with Azure. We’ve helped our customers utilise Microsoft Azure by hosting servers, creating a hybrid cloud setup (half cloud, half on-premise) and implementing full backup services and disaster recovery scenarios.

Once you are already using Office 365 and Windows 10, we can help your users make the most of the new software (and you prove the ROI of your migration along the way) with our 365 Cloud Academy training. We’ve created thousands of 10-15 second videos on all things Office 365 and Windows 10, easily watchable through an online web app with playlists.

Plus, to ensure your new digital workplace is as inclusive as possible, we’ve created playlists on all the great accessibility functions in all the products and edited all videos in an inclusive style with both subtitles and audio description.

Lastly (but not least importantly) is IT Security. Whether it’s device protection, data policies, firewalls or even GDPR – we can work with you to find a solution you’re happy with meet your cyber security needs.

Get in touch with us today to find out more about our Award Winning IT Support in Greenwich

 

Next webinar session is August 12th at 10am:

June EventBrite Banner Menu

What do your workers need in order to succeed at working from home? Find out about the IT essentials a home working organisation needs.

AGENDA: 10-11 AM

  • Hardware, devices and telephony
  • Collaboration & communications
  • Remote desktop setup
  • Remote working capabilities and practices
  • IT security and secure data practices
  • Q&A

Register your interest below