Are you looking for Business IT Support in Birmingham?

TechQuarters provide Outsourced and Proactive IT Support in Birmingham for a Fixed Monthly Fee

Are you tired of calling an IT Support helpdesk where no one picks up the phone, or at best you get a call back from a junior engineer at the end of the day?

When the engineers turn up at your site, are they different ones every time, that leave quickly without fixing your issues?

Or are you frustrated with a variable bill that seems to be ever-increasing and, on top of that, you never get any proactive advice on new technology?

This is why at TechQuarters we developed our flagship service which provides you with outsourced IT Support in Birmingham. It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies to keep you one step ahead of your competition.

You can choose from our full unlimited outsourced IT support service or our remote service, perfect for home working organisations who want the best of our full it support service without the call outs.

 

Our Full-Service IT Support package includes:

  • Unlimited calls to our help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Training Bot
  • Ad-hoc project services as preferential rates
  • All for a fixed monthly fee

Our Remote IT Support package includes:

  • Unlimited calls to our help desk
  • Dedicated proactive Account Management
  • Full Technology Audit
  • Support Service Reports
  • Remote New User Setup
  • New Technology Advice
  • Office 365 Training Bot
  • All for a fixed monthly fee

What our customers say about our IT Support:

“Very prompt, efficient and helpful in resolving the problem.”

“The support team was really helpful as always. Thank you very much.”

“Dan set up one of our laptops for a new user. I emailed him requesting this in the afternoon & the job was complete before 9:30 the following morning! Thanks Dan.”

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

Get in touch with us today to find out more about our Award Winning IT Support in

 

TechQuarters - The Lewis Building 35 Bull Street, Birmingham, B4 6JW

Visits by appointment only, please call us on 0800 148 8001 to make arrangements.

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

What makes TechQuarters different to other IT Support companies in ?

We’re sure you’ve investigated lots of different IT Support companies in , so what makes us different from all the rest?

Here are a few reasons we think you’d enjoy a partnership with us:

  • Our culture is work hard but have fun too! We really enjoy organising socials, trips and as a team, meaning we have low staff turnover and you get to speak with the same people, who really get to know your account
  • We are easy to work with and adaptable, so we always deal with issues in a friendly and timely manner
  • Proactivity is in our blood. We’re here to not just fix IT issues, but to help you benefit from all the new technologies, so you will never feel left behind when it comes to your IT
  • We monitor your systems 24/7, so if we see if anything unusual, we get on it and fix it before it comes an issue
  • We have a 96.3% retention of clients this year, and pride ourselves on our customer service

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring

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IT Support - 50 to 100 employees

Fully Outsourced IT or Co-Support with your in-house team

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IT Support - 100 to 250 employees

Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site

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Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

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Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

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User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

Read more ►

What makes us different to other IT Services companies that provide Remote IT Support in Birmingham?

We’re sure you’ve investigated lots of different IT Support companies that provide remote IT support, so what makes us different or the right choice for you over the rest.

  • We’ve had our global support staff for a while now, so not only do we have experience running and working with a dispersed workforce ourselves – we’ve invested in software and processes for supporting and working with businesses in different locations to us, so are ready to go
  • We are easy to work with and adaptable, so we always deal with issues in a friendly and timely manner
  • Proactivity is in our blood. We’re here to not just fix IT issues, but to help you benefit from all the new technologies, so you will never feel left behind when it comes to your IT
  • We monitor your systems 24/7, so if we see if anything unusual, we get on it and fix it before it comes an issue
  • We have a 96.3% retention of clients this year, and pride ourselves on our customer service

Get in touch with us today to find out more about our Award Winning IT Support in

 

More about TechQuarters' Fixed Price IT Support

TechQuarters offer a Fixed Price IT Support service which removes all the stress and hassle out of making sure that your Business IT systems are all completely up-to-date and running correctly.

When you use our Fixed Price IT Support service, TechQuarters take total responsibility for managing, supporting and maintaining your IT, which allows you to focus on what you’re best at - running your core business, It’s just the same as if you if you had an in-house IT Support team.

Fixed Price IT Support is ideal if you:

  • Want unlimited IT Support for a fixed price with no hidden extras
  • Are looking for fast response times with a guaranteed SLA (Service Level Agreement)
  • Need extended IT support hours
  • Are looking to manage your monthly IT Support spend
  • Want to have a complete outsourced IT facility or a backup to your existing internal IT support team

Our Fixed Price IT Support is tailored to your specific business requirements, and can include some or all of the following:

  • Helpdesk and onsite support
  • 24 x 7 real-time monitoring
  • Server & workstation configuration management
  • Microsoft security and patch management
  • Managed security and software updates
  • Managed award-winning anti-virus and anti-malware
  • Firewall management and maintenance
  • Router and switch management & maintenance
  • Backup management & monitoring
  • Virtual CTO / IT director
  • Quarterly review and report of activity

But TechQuarters offer so much more than simply fixed price IT support. Whether it’s solving issues remotely through our UK based helpdesk, monitoring and maintaining the performance of your IT systems, undertaking proactive on-site support or working with 3rd party suppliers, TechQuarters will do all of that so that you don’t have to.

And because we take full responsibility for your IT systems, you can be completely reassured that we are as interested in your IT as you are.

You can read these articles to find out more about a typical day in the life of a TechQuarters' IT Support Engineer or an IT Support Field Engineer, or why not simply call us today to discuss your business’ Fixed Price IT support requirements?

TechQuarters don’t just offer customer focused IT Support in

Although IT Support is our flagship service, we have a great variety of other services and solutions we can talk to you about too.

Our team of Cloud Architects are experts when it comes to all things Microsoft. We can help you select which Office 365 license best suits your business, then migrate your business safely and smoothly to Office 365 and Windows 10. We also have extensive experience with cloud hosting with Azure. We’ve helped our customers utilise Microsoft Azure by hosting servers, creating a hybrid cloud setup (half cloud, half on-premise) and implementing full backup services and disaster recovery scenarios.

Once you are already using Office 365 and Windows 10, we can help your users make the most of the new software (and you prove the ROI of your migration along the way) with our 365 Cloud Academy training. We’ve created thousands of 10-15 second videos on all things Office 365 and Windows 10, easily watchable through an online web app with playlists.

Plus, to ensure your new digital workplace is as inclusive as possible, we’ve created playlists on all the great accessibility functions in all the products and edited all videos in an inclusive style with both subtitles and audio description.

Lastly (but not least importantly) is IT Security. Whether it’s device protection, data policies, firewalls or even GDPR – we can work with you to find a solution you’re happy with meet your cyber security needs.

Get in touch with us today to find out more about our Award Winning IT Support in

 

Next webinar session is August 12th at 10am:

June EventBrite Banner Menu

What do your workers need in order to succeed at working from home? Find out about the IT essentials a home working organisation needs.

AGENDA: 10-11 AM

  • Hardware, devices and telephony
  • Collaboration & communications
  • Remote desktop setup
  • Remote working capabilities and practices
  • IT security and secure data practices
  • Q&A

Register your interest below