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Are you looking for an IT Support Helpdesk in London?

Outsourced IT Support Helpdesk in London and Remote IT Helpdesk in London, with offices based in London Bridge, Victoria and Soho.

Why choose our IT Support Helpdesk in London over others? Well, are you tired of calling a help desk where no one picks up the phone? Or perhaps the best you get is a call back from a junior engineer at the end of the day? Or are you frustrated with an IT services bill that seems to be different every month?

These issues are why we developed our flagship service, outsourced IT Support Helpdesk in London. We focus on giving you reliable fix times and SLA’s, continuity of engineers, proactive 24/7 monitoring and regular advice on new and emerging technologies to keep your business one step ahead of your competition – all for a fixed monthly fee.

Or perhaps you’re a home based organisation, so don’t need the calls outs of a full service? We we have a remote IT Support service for London as well.

IT Support London video splash screen

What IT Support Services do we offer?

Full Support package:

  • Unlimited calls to our help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service Level Reports
  • New technology advice
  • Office 365 Video Training Web App
  • Ad-hoc project services as preferential rates
  • All for a fixed monthly fee

Remote IT Support Services package:

  • Unlimited calls to our helpdesk
  • Dedicated proactive Account Management
  • Full technology audit
  • Service Level Reports
  • Remote new user setup
  • New technology advice
  • Office 365 Training Bot
  • All for a fixed monthly fee*

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Other IT Support options

We do also offer a 24/7 IT Support Helpdesk in London option which extends calls to anytime of the day, as well get in touch at the form for more information.

And if these packages are not quite what you’re looking for, have a look at our Office 365 Support option…

*As part of our Remote IT Support package, we do offer one off call outs charged separately if you did need them.

IT Support Helpdesk in London comparison

Typical IT Helpdesk

  • Calls answered by a ‘call loggers’
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’
  • You may need to repeat the problem to other support staff
  • Long response times

TechQuarters IT Helpdesk

  • All calls answered by engineers
  • Knowledgeable and helpful from the start
  • Friendly, experienced and relatable
  • Technical helpdesk staff can own the problem through to resolution
  • Rapid solutions

What else makes TechQuarters a great choice for your Business IT Support in London?

There are lots of other companies offering IT Support London. Here’s a few reasons why we think you’ll enjoy a partnership with us:

Fast and proficient response

Our engineers are targeted on both fixing your issues in a timely fashion and remembering customer service. Our typical fix rates are 60% of calls handled in 30 minutes and 76% in less than 24 hours, but our main rewards and targets are based around ensuring the client is happy – so you won’t be rushed off the phone or have a ticket closed before you’re truly satisfied with the result.

Customer service

We are easy to work with and flexible, always dealing with your IT challenges in a composed and responsive way. With an average 96.3% retention of clients year on year, we pride ourselves on our customer service

Proactive IT advice

As a client you’ll receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being one of the top IT Companies in London, at the forefront of new technologies and guiding our customers through the various options. With TechQuarters you’ll never feel left behind when it comes to your IT.

Web Based Support System

TechQuarters use a web based support system for logging and tracking calls which not only means there is an ongoing record of your issue in case it gets passed to a more senior engineer, but we can also create great reports on performance for our Account Manager meetings and calls as well.

Support and training for your staff

As a Microsoft Gold partner, we implement their new cloud technology for clients, such as Office 365 and Microsoft 365 business, after trialling and deciding it is right for them. More importantly we have developed a video training solution with 1,000’s of 15 second videos on how to use all the Microsoft applications, so your users know what they are doing in the new system. We think this is one of the things that makes us unique, as we don’t just migrate you and leave you to it – we help you get a real return on the investment through proper training.

Multi-Award winning IT support

We have received numerous awards as recognition for being Managed IT support London service provider and Cloud Evangelists. This means we don’t just sit back and wait for you to call us, we want you to enjoy the benefits of the latest technologies, like we do.

Get in touch with us today to find out more about our Award Winning IT Support Helpdesk in London