IT Support London: Managed IT Support Services

Outsourced IT Support London and Remote IT Support Services, with offices based in London Bridge, Victoria and Soho.

Why choose our IT Support London service over others? Well, are you tired of calling a help desk where no one picks up the phone? Or perhaps the best you get is a call back from a junior engineer at the end of the day? Or are you frustrated with an IT Support London bill that seems to be different every month?

These issues are why we developed our flagship service, outsourced IT Support London, as we know you can get a better support service than that. We focus on giving you reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new and emerging technologies to keep your business one step ahead of your competition – all for a fixed monthly fee.

Or perhaps you’re a home based organisation, so don’t need the calls outs of a full service? We we have a remote IT Support service for London as well.

What IT Support solutions do we offer?

Full-Service IT Support London package:

  • Unlimited calls to our help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Video Training Web App
  • Ad-hoc project services as preferential rates
  • All for a fixed monthly fee

Remote IT Support package:

  • Unlimited calls to our helpdesk
  • Dedicated proactive Account Management
  • Full technology audit
  • Support Service Reports
  • Remote new user setup
  • New technology advice
  • Office 365 Training Bot
  • All for a fixed monthly fee

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Other IT Support options

We do also offer a 24/7 IT Support London option which extends calls to anytime of the day, get in touch at the form for more information.

And if these packages are not quite what you’re looking for, have a look at our Office 365 Support option… 

IT Support image from TechQuarters IT Support in Central London

Get in touch with us today to find out more about our Award Winning IT Support London Service

 

London multi-award-winning small business IT support

TechQuarters are not your typical IT Support London Helpdesk

It’s simply a fact of life that IT systems (both software and hardware) don’t always work in exactly the way people expect to begin with.

With TechQuarters, we monitor your IT services and so we’ll often identify and resolve many issues before you even become aware of them about them, and well before they have become a problem.

However, if an IT issue does arise that adversely affects your services, it’s vital that you have a quick and efficient way of getting the problem fixed as soon as possible.

Ate TechQuarters, when you call our IT Helpdesk you won’t speak to a voicemail system or a ‘call logger’, you’ll speak directly to our managed IT services team.

You’ll talk to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve it without the need to escalate it to a senior member of staff, or simply leave you waiting for a call back later in the day.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we are hiring IT Support Engineers we look for people who are knowledgeable, experienced, personable and professional. We know from our customers that this makes our IT Support Engineers much more approachable and helps them and their staff to develop solid relationships and trust with our helpdesk team.

IT Helpdesk comparison

Typical IT Helpdesk

  • Calls answered by a ‘call loggers’
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’
  • You may need to repeat the problem to other support staff
  • Long response times

TechQuarters IT Helpdesk

  • All calls answered by engineers
  • Knowledgeable and helpful from the start
  • Friendly, experienced and relatable
  • Technical helpdesk staff can own the problem through to resolution
  • Rapid solutions

The Benefits of TechQuarters’ Full Outsourced IT Support London

IT support London time saving icon

Productive Workforce

IT support London team icon

Improved Staff Morale

IT support London saving money icon

ROI on Purchase

IT support London performance improvement icon

Competitive Advantage

Peace of Mind from London IT Support icon

Peace of Mind

IT support London uptime icon
Increased Uptime
IT support London scalable solution icon

Scalable Solution

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Trusted Partner

Get in touch with us today to find out more about our Award Winning IT Support London Service

 

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

What else makes TechQuarters a great choice for your Business IT Support in London?

There are lots of other companies offering IT Support London. Here’s a few reasons why we think you’ll enjoy a partnership with us:

Fast and proficient response

Our engineers are targeted on both fixing your issues in a timely fashion and remembering customer service. Our typical fix rates are 60% of calls handled in 30 minutes and 76% in less than 24 hours, but our main rewards and targets are based around ensuring the client is happy – so you won’t be rushed off the phone or have a ticket closed before you’re truly satisfied with the result.

Customer service

We are easy to work with and flexible, always dealing with your IT challenges in a composed and responsive way. With an average 96.3% retention of clients year on year, we pride ourselves on our customer service

Proactive IT advice

As a client you’ll receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being one of the top IT Companies in London, at the forefront of new technologies and guiding our customers through the various options. With TechQuarters you’ll never feel left behind when it comes to your IT.

Support and training for your staff

As a Microsoft Gold partner, we implement their new cloud technology for clients, such as Office 365 and Microsoft 365 business, after trialling and deciding it is right for them. More importantly we have developed a video training solution with 1,000’s of 15 second videos on how to use all the Microsoft applications, so your users know what they are doing in the new system. We think this is one of the things that makes us unique, as we don’t just migrate you and leave you to it – we help you get a real return on the investment through proper training.

Multi-Award winning IT support

We have received numerous awards as recognition for being Managed IT support London service provider and Cloud Evangelists. This means we don’t just sit back and wait for you to call us, we want you to enjoy the benefits of the latest technologies, like we do.

We've pulled together some of the most frequently asked questions about what to look out for when choosing an IT Support company, here's a random one from the list!

IT Support FAQ #1 – What should you be looking for in a Support Service?

The first thing to consider is what kind of service you need. Do you need support for all of your hardware, which means your desktops or laptops or mobiles, your networking software and your networking hardware? Then you’ve got to consider if some of your users have problems with their desktop operating systems and any applications that sit on those, as they may want to call somebody and get those problems fixed. So, a full support service would look after all your hardware, software, all your applications and your networking. Then on top of that you really want a proactive element to it.

What we provide is a 24/7 proactive monitoring service and that checks and alerts when things are not quite right, then our engineers fix those before they become a big issue without you even knowing.

The final part of the service should be really great Account Management. What that means is somebody assigned to you that can review your needs and talk to you about your customer satisfaction. They review your case report so they can see how many cases you’re actually doing on a monthly basis and make sure you are 100% happy by meeting with you every month or quarter. And that is what we call a full support service.

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced unlimited fixed-price support, inc. helpdesk, callouts, 24/7 monitoring

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IT Support - 50 to 100 employees

Fully Outsourced or Co-Support with your in-house team

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IT Support - 100 to 250 employees

Outsourced modular support from 1st Line, to Cloud Support, to Engineers on-site

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Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

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Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

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User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

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Enhancing your IT Security

Protect against viruses, data loss, lost and stolen device leaks and other cyber threats

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Cloud Hosting

Helping you move infrastructure to the Cloud and utilise other Azure services

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SMB Teams Telephony Solution

Upgrade to an internet based system for unified calling, teleconferences, chat and collaboration

Read more ►

UK-cloud-award-winner-2019-logo-TechQuarters-240-min

You're in Safe Hands with TechQuarters

One particular reason you know you are safe with us, is because of our Founder & CEO Chris Dunning's award for 'Cloud Visionary of the Year' at the 2019 UK Cloud Awards. The judges' comments included these words about Chris:

"The winner this year had no less than 9 separate testimonials. These all backed up a story of cultural change, introducing and using new technologies to keep pace with this rapidly evolving market. Loads of evidence of thought leadership, mentorship and accreditations galore. The entry clearly demonstrated real benefits to their customers and what high regard they have for him."

Get in touch with us today to find out more about our Award Winning IT Support London Service

 

Next webinar session is September 23rd at 10am:

June EventBrite Banner Menu

Join our webinar exploring how we can help you reduce your ongoing IT costs, without compromising on quality or user productivity.

AGENDA: 10-11 AM

  • Hardware, devices and telephony
  • Collaboration & communications
  • Remote desktop setup
  • Remote working capabilities and practices
  • IT security and secure data practices
  • Q&A

Register your interest below