IT Support in London
Award Winning IT Support from our UK based helpdesk team
Are you tired of calling an IT Support helpdesk where no one picks up the phone or at best you get a call back from a junior engineer at the end of the day?
When the engineers turn up at your site, are they different ones every time, that leave quickly without fixing your issues?
Or are you frustrated with a variable bill that seems to be ever increasing and, on top of that, you never get any proactive advice on new technology?
This is why we developed our flagship service which provides clients with outsourced London IT support. It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies to keep you one step ahead of your competition.
You can choose from our full unlimited outsourced IT support service, or the lighter version of Cloud support for your Microsoft Cloud solutions.
What London IT Support services do we offer?
We have one main Full-Service London IT Support package which includes:
- Unlimited calls to our help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Video Training Web App
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
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“They are the type of company that cares about the quality of solutions they deliver and it shines through in their work ethic, project delivery and support.”
Barry Jeffrey – IT Manager, Caroline Chisholm School
Calls Solved within 24 Hours
Calls Solved within 8 Hours
Calls Solved within 30 Minutes
TechQuarters are not your typical London IT Support Helpdesk
It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.
With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.
However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.
When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed London IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.
We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire an IT Support Engineer, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT Support Engineers much more approachable and helps them and their staff to develop good relationships and trust with our IT Support Engineers.
Typical London IT Helpdesk
Calls answered by a ‘call loggers’
Often need to escalate calls
May use a lot of ‘techno jargon’
You may need to repeat the problem to other support staff
Long response times
Our London IT Support Helpdesk
All calls answered by engineers
Knowledgeable and helpful from the start
Friendly, experienced and relatable
Technical helpdesk staff can own the problem through to resolution
The Benefits of TechQuarters’ Full Outsourced London IT Support
Improved Staff Morale
ROI on Purchase
Peace of Mind
What makes us a top IT Support Company in London?
Our engineers are targeted on both fixing your issues in a timely fashion and remembering customer service. Our typical fix rates are 60% of calls handled in 30 minutes and 76% in less than 24 hours, but our main rewards and targets are based around ensuring the client is happy – so you won’t be rushed off the phone or have a ticket closed before you’re truly satisfied.
Our clients also receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being one a top IT Support Company in London, at the forefront of new technologies and guiding our customers through the various options.
As a Microsoft Gold partner, we implement their new cloud technology for clients, such as Office 365 and Microsoft 365 business, after trialling and deciding it is right for them. More importantly we have developed a video training solution with 1,000’s of 15 second videos on how to use all the Microsoft applications, so your users know what they are doing in the new system. We think this is one of the things that makes us a unique IT Support Company in London, as we don’t just migrate you and leave you to it – we help you get a real return on the investment through proper training.
Being an IT Support Company in London with multiple offices, our clients also like the fact that we are local to them as it means it takes minutes for our field support engineers to visit their sites.
We have received numerous awards as recognition for being Managed IT support service provider and Cloud Evangelists. This means we don’t just sit back and wait for you to call us, we want you to enjoy the benefits of the latest technologies, like we do.
You're in Safe Hands with TechQuarters
One reasons you know you are safe with us, is because of our Founder & CEO Chris Dunning's award for 'Cloud Visionary of the Year' at the 2019 UK Cloud Awards. The judges comments included:
"The winner this year had no less than 9 separate testimonials. These all backed up a story of cultural change, introducing and using new technologies to keep pace with this rapidly evolving market. Loads of evidence of thought leadership, mentorship and accreditations galore. The entry clearly demonstrated real benefits to their customers and what high regard they have for him."