Business IT Support in London
Award Winning IT Support from our UK based helpdesk team
Are you tired of calling an IT Support helpdesk where no one picks up the phone? Or perhaps the best you get is a call back from a junior engineer at the end of the day?
And then, when the field support engineers turn up at your site you see a different person each time, who sometimes leave quickly without fixing your issues?
Or are you frustrated with an IT Support bill that seems to increase all the time, and for which you only get a basic service, and no proactive advice on new technology?
This is why we developed our flagship service which provides clients with outsourced London IT support. It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new and emerging technologies to keep your business one step ahead of your competition.
You can choose from our full unlimited outsourced IT support service, 24/7 support, the lighter version of Cloud support for your Microsoft Cloud solutions, or we now have a robust Remote IT Support if you have remote working staff.
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What London IT Support services do we offer?
We have one main Full-Service London IT Support package which includes:
- Unlimited calls to our help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Service reports
- New technology advice
- Office 365 Video Training Web App
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
NEW!! Our Remote IT Support package includes:
- Unlimited calls to our helpdesk
- Dedicated proactive Account Management
- Full technology audit
- Support Service Reports
- Remote new user setup
- New technology advice
- Office 365 Training Bot
- All for a fixed monthly fee
Other IT Support options
We do also offer a 24/7 IT Support option which extends calls to anytime of the day, get in touch at the form for more information.
And if these packages are not quite what you’re looking for, have a look at our Office 365 Support option…
“They are the type of company that cares about the quality of solutions they deliver and it shines through in their work ethic, project delivery and support.”
Barry Jeffrey – IT Manager, Caroline Chisholm School
Calls Solved within 30 Minutes
Calls Solved within 8 Hours
Calls Solved within 24 Hours
Just a few of our IT Support Customers
TechQuarters are not your typical London IT Support Helpdesk
It’s simply a fact of life that IT systems (both software and hardware) don’t always work in exactly the way people expect to begin with.
With TechQuarters, we monitor your IT services and so we’ll often identify and resolve many issues before you even become aware of them about them, and well before they have become a problem.
However, if an IT issue does arise that adversely affects your services, it’s vital that you have a quick and efficient way of getting the problem fixed as soon as possible.
Ate TechQuarters, when you call our IT Helpdesk you won’t speak to a voicemail system or a ‘call logger’, you’ll speak directly to our managed IT Support team.
You’ll talk to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve it without the need to escalate it to a senior member of staff, or simply leave you waiting for a call back later in the day.
We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we are hiring IT Support Engineers we look for people who are knowledgeable, experienced, personable and professional. We know from our customers that this makes our IT Support Engineers much more approachable and helps them and their staff to develop solid relationships and trust with our helpdesk team.
IT Helpdesk comparison
Typical London IT Helpdesk
- Calls answered by a ‘call loggers’
- Often need to escalate calls
- May use a lot of ‘techno jargon’
- You may need to repeat the problem to other support staff
- Long response times
TechQuarters London IT Support Helpdesk
- All calls answered by engineers
- Knowledgeable and helpful from the start
- Friendly, experienced and relatable
- Technical helpdesk staff can own the problem through to resolution
- Rapid solutions
The Benefits of TechQuarters’ Full Outsourced London IT Support
Improved Staff Morale
ROI on Purchase
Peace of Mind
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
What else makes TechQuarters a great choice for your Business IT Support in London?
There are lots of other companies offering IT Support in London. Here’s a few reasons why we think you’ll enjoy a partnership with us:
Fast and proficient response
Our engineers are targeted on both fixing your issues in a timely fashion and remembering customer service. Our typical fix rates are 60% of calls handled in 30 minutes and 76% in less than 24 hours, but our main rewards and targets are based around ensuring the client is happy – so you won’t be rushed off the phone or have a ticket closed before you’re truly satisfied with the result.
We are easy to work with and flexible, always dealing with your IT challenges in a composed and responsive way. With an average 96.3% retention of clients year on year, we pride ourselves on our customer service
Proactive IT advice
As a client you’ll receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being one of the top IT Support Companies in London, at the forefront of new technologies and guiding our customers through the various options. With TechQuarters you’ll never feel left behind when it comes to your IT.
Support and training for your staff
As a Microsoft Gold partner, we implement their new cloud technology for clients, such as Office 365 and Microsoft 365 business, after trialling and deciding it is right for them. More importantly we have developed a video training solution with 1,000’s of 15 second videos on how to use all the Microsoft applications, so your users know what they are doing in the new system. We think this is one of the things that makes us unique, as we don’t just migrate you and leave you to it – we help you get a real return on the investment through proper training.
Multi-Award winning IT support
We have received numerous awards as recognition for being Managed IT support service provider and Cloud Evangelists. This means we don’t just sit back and wait for you to call us, we want you to enjoy the benefits of the latest technologies, like we do.
We've pulled together some of the most frequently asked questions about what to look out for when choosing an IT Support company, here's a random one from the list!
IT Support FAQ #1 – What should you be looking for in a Support Service?
The first thing to consider is what kind of service you need. Do you need support for all of your hardware, which means your desktops or laptops or mobiles, your networking software and your networking hardware? Then you’ve got to consider if some of your users have problems with their desktop operating systems and any applications that sit on those, as they may want to call somebody and get those problems fixed. So, a full support service would look after all your hardware, software, all your applications and your networking. Then on top of that you really want a proactive element to it.
What we provide is a 24/7 proactive monitoring service and that checks and alerts when things are not quite right, then our engineers fix those before they become a big issue without you even knowing.
The final part of the service should be really great Account Management. What that means is somebody assigned to you that can review your needs and talk to you about your customer satisfaction. They review your case report so they can see how many cases you’re actually doing on a monthly basis and make sure you are 100% happy by meeting with you every month or quarter. And that is what we call a full support service.
You're in Safe Hands with TechQuarters
One particular reason you know you are safe with us, is because of our Founder & CEO Chris Dunning's award for 'Cloud Visionary of the Year' at the 2019 UK Cloud Awards. The judges' comments included these words about Chris:
"The winner this year had no less than 9 separate testimonials. These all backed up a story of cultural change, introducing and using new technologies to keep pace with this rapidly evolving market. Loads of evidence of thought leadership, mentorship and accreditations galore. The entry clearly demonstrated real benefits to their customers and what high regard they have for him."
Read the latest IT Support news in the TechQuarters Blog
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