IT Support in London

Award Winning IT Support from our UK based helpdesk team

Service Summary

Are you tired of calling an IT Support helpdesk where no one picks up the phone or at best you get a call back from a junior engineer at the end of the day?

When the engineers turn up at your site, are they different ones every time, that leave quickly without fixing your issues?

Or are you frustrated with a variable bill that seems to be ever increasing and, on top of that, you never get any proactive advice on new technology?

This is why we developed our flagship service which provides clients with outsourced London IT support. It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies to keep you one step ahead of your competition.

You can choose from our full unlimited outsourced IT support service, or the lighter version of Cloud support for your Microsoft Cloud solutions.

What London IT Support services do we offer?

We have one main Full-Service London IT Support package which includes:

  • Unlimited calls to our help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • New technology advice
  • Office 365 Video Training Web App
  • Ad-hoc project services as preferential rates
  • All for a fixed monthly fee

Get a Free 15 Min Consultation

We do also offer a 24/7 IT Support option, get in touch at the form for more information.

Not quite what you’re looking for? Have a look at our Office 365 Support option… 

“They are the type of company that cares about the quality of solutions they deliver and it shines through in their work ethic, project delivery and support.”
Barry Jeffrey – IT Manager, Caroline Chisholm School

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Calls Solved within 24 Hours

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Calls Solved within 8 Hours

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Calls Solved within 30 Minutes

TechQuarters are not your typical London IT Support Helpdesk

It’s a fact of life that IT systems (both hardware and software) don’t always work exactly the way people initially expect.

With TechQuarters, your services are monitored by us and so we’ll often identify and resolve some issues before you even know about them, and before they have become a problem.

However, if an IT issue arises that does affect your services, it’s vital to have an efficient way of getting it solved as soon as possible after you first notice it.

When you call our IT Helpdesk at TechQuarters, you won’t speak to a ‘call logger’ or simply a voicemail system, you’ll get directly through to our managed London IT support team. You’ll speak to a dedicated engineer who can quickly diagnose the issue and, where possible, resolve the problem without the need to escalate the call to a senior member of staff, or simply leave you waiting for a call back later in the day.

We always emphasise great customer service over and above IT jargon (or ‘geek-speak’ as it’s sometimes called). When we hire an IT Support Engineer, we look for experienced staff who are both personable and professional. We know from our customers that this makes our IT Support Engineers much more approachable and helps them and their staff to develop good relationships and trust with our IT Support Engineers.

Typical London IT Helpdesk

Calls answered by a ‘call loggers’

Often need to escalate calls

May use a lot of ‘techno jargon’

You may need to repeat the problem to other support staff

Long response times

Our London IT Support Helpdesk

All calls answered by engineers

Knowledgeable and helpful from the start

Friendly, experienced and relatable

Technical helpdesk staff can own the problem through to resolution

Rapid solutions

How can we help you? Speak to one of our consultants today

The Benefits of TechQuarters’ Full Outsourced London IT Support

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Productive Workforce

IT support London team icon

Improved Staff Morale

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ROI on Purchase

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Competitive Advantage

Peace of Mind from London IT Support icon

Peace of Mind

What makes us a top IT Support Company in London?

Our engineers are targeted on both fixing your issues in a timely fashion and remembering customer service. Our typical fix rates are 60% of calls handled in 30 minutes and 76% in less than 24 hours, but our main rewards and targets are based around ensuring the client is happy – so you won’t be rushed off the phone or have a ticket closed before you’re truly satisfied.

Our clients also receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being one a top IT Support Company in London, at the forefront of new technologies and guiding our customers through the various options.

As a Microsoft Gold partner, we implement their new cloud technology for clients, such as Office 365 and Microsoft 365 business, after trialling and deciding it is right for them. More importantly we have developed a video training solution with 1,000’s of 15 second videos on how to use all the Microsoft applications, so your users know what they are doing in the new system. We think this is one of the things that makes us a unique IT Support Company in London, as we don’t just migrate you and leave you to it – we help you get a real return on the investment through proper training.

Being an IT Support Company in London with multiple offices, our clients also like the fact that we are local to them as it means it takes minutes for our field support engineers to visit their sites.

We have received numerous awards as recognition for being Managed IT support service provider and Cloud Evangelists. This means we don’t just sit back and wait for you to call us, we want you to enjoy the benefits of the latest technologies, like we do. 

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

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You're in Safe Hands with TechQuarters

One reasons you know you are safe with us, is because of our Founder & CEO Chris Dunning's award for 'Cloud Visionary of the Year' at the 2019 UK Cloud Awards. The judges comments included:

"The winner this year had no less than 9 separate testimonials. These all backed up a story of cultural change, introducing and using new technologies to keep pace with this rapidly evolving market. Loads of evidence of thought leadership, mentorship and accreditations galore. The entry clearly demonstrated real benefits to their customers and what high regard they have for him."

Read the latest IT Support news in the TechQuarters Blog

Office 365 and Microsoft 365 License Name Changes

Office 365 and Microsoft 365 License Name Changes

Some of the Office 365 and Microsoft 365 license name changes have come into affect for the small and medium sized business products. In the announcement made by Microsoft on their blog Jared Spataro, Corporate Vice President for Microsoft 365 wrote it is a natural...

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How can we help you? Speak to one of our consultants today

Best IT Setup and Practices for Organisations now Working from Home Webinar 

What do your workers need in order to succeed at working from home? Find out the IT technology and working practices a home working organisation needs on this webinar.

We’ll be looking at:

May 20th 2020 – 10am

Book your place here