How to Avoid Bad Field Support Engineers

How to Avoid Bad Field Support Engineers

by | Jan 16, 2020 | IT News, IT Support

What makes a bad field support engineer? Businesses in London are always on the search for reliable IT Support. They need support engineers who fix their issues remotely (helpdesk engineers) and onsite (field support engineers), however the quality of service is not...
Full IT SupportUnlimited support, 24/7 monitoring and proactive recommendations
Office 365 SupportHelpdesk support for all your Office 365 Subscription
Project ServicesProject consultants assigned to manage and implement new technologies
BackupReal time managed off-site backup service for your corporate data
Disaster RecoveryReplicates your servers and systems to another location and spins up in minutes
PrintManaged print services, new multi-functional printers, replace old copiers
Digital TransformationA 5-step structured approach to digitally transforming your business
Windows Virtual DesktopVirtualises your desktop for flexible working and scalability, using WVD (also known as ‘Desktop as a Service’)
Home Working SetupGet the perfect suite of products and services to meet the needs of home working users
Select Your PlanChoose which Business or Enterprise all-inclusive Office 365 bundle suits you
AccessibilityImplement inclusive Microsoft technology and training for an accessible workplace
SharePointOnline file storage and intranet for more collaborative working
Microsoft TeamsDigital workspace for telephony, chat, video conferencing, project and task management
Microsoft Teams Business VoiceBusiness calling reinvented – the phone system built for productivity
Cloud RoadmapAudits your systems with a 3-year IT strategy recommendation report
Change ManagementProsci certified change management consultants to ensure adoption of new technology
AccessibilityImplement inclusive Microsoft technology and training for an accessible workplace
Optimising AzureGet your Azure subscription audited to optimise usage and reduce wasted spend
Video e-LearningAccess to a web app with thousands of 15 second videos on all things Office 365 & Windows 10
VIP Sessions1-to-1 remote video sessions to help key users make the most of Office 365
Quick ClassroomOnsite half and full day sessions to introduce users to Office 365 and Windows 10
Cloud Hosting with AzureGet the full benefits from cloud hosting with Microsoft’s Azure X services
Cost Efficient ServersMigrate servers to the cloud for better scalability, performance and cost savings
Application HostingHost your applications in the cloud for a robust, reliable and supported infrastructure
Web and DNS HostingProfessional and reliable management and support from the experts
Microsoft 365 Business SecuritySecure data on mobile devices, safeguard logins, protect against link and attachment viruses
Enterprise Mobility + SecurityEnable multi-factor authentication, conditional access, data policies and device management
Firewall as a ServiceExternal threat blocking, regular protection updates and intruder alerting
Cyber SecurityCyber essentials certification, internal and external protection for data, apps and network
Windows Defender Advanced Threat ProtectionCleaning bad attachments and links by washing mail, protecting against user errors on fake web sites
GDPRA fully service to update your legal policies, secure your data and advise on Subject Access Requests

Next webinar session is August 12th at 10am:

June EventBrite Banner Menu

What do your workers need in order to succeed at working from home? Find out about the IT essentials a home working organisation needs.

AGENDA: 10-11 AM

  • Hardware, devices and telephony
  • Collaboration & communications
  • Remote desktop setup
  • Remote working capabilities and practices
  • IT security and secure data practices
  • Q&A

Register your interest below

Find out more