Are you searching for Fully Managed IT Support Services in London WC2H?
Our IT Support package includes:
- Unlimited calls to our UK help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Office 365 Training Bot
- Service reports
- New technology advice
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
Managed IT Services and Support For Businesses
Are you looking for a Business IT Support company that won’t just wait till something goes wrong before being able to help you, but will proactively offer advice, guidance, and make suggestions to help your staff and systems be more efficient and productive? Do you want a dedicated Account Manager who can recommend new and emerging technologies that will benefit your specific business, and help you to implement the best IT setup for you budget?
TechQuarters’ outsourced IT Support Service in is a proactive service. It features reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular updates advice from your dedicated Account Manager on new technologies – all designed to keep you one step ahead of your competition in the fast moving world of technology and innovation.
You can choose from our full unlimited Business IT Support service in , or the lighter version Remote IT Support - read more below.
What our customers say about our IT Support in London
“Very prompt, efficient and helpful in resolving the problem.”
“The support team was really helpful as always. Thank you very much.”
“Dan set up one of our laptops for a new user. I emailed him requesting this in the afternoon & the job was complete before 9:30 the following morning! Thanks Dan.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
What makes TechQuarters different to other IT Support companies in ?
We’re sure you’ve investigated lots of different IT Support companies in , so what makes us different from all the rest?
Here are a few reasons we think you’d enjoy a partnership with us:
- Our culture is work hard but have fun too! We really enjoy organising socials, trips and as a team, meaning we have low staff turnover and you get to speak with the same people, who really get to know your account
- We are easy to work with and adaptable, so we always deal with issues in a friendly and timely manner
- Proactivity is in our blood. We’re here to not just fix IT issues, but to help you benefit from all the new technologies, so you will never feel left behind when it comes to your IT
- We monitor your systems 24/7, so if we see if anything unusual, we get on it and fix it before it comes an issue
- We have a 96.3% retention of clients this year, and pride ourselves on our customer service
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
Read the latest IT Support news in the TechQuarters Blog
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TechQuarters are very different from your average Business IT Support Helpdesk
It’s simply a part of life these days that IT systems (both the hardware and the software) don’t always work in exactly the same way that people expect.
At TechQuarters, we monitor your services 24/7 and so we’ll often identify and resolve issues before you even know about them, and well before they have become a problem.
But, if an IT issue arises that does affect your services, it’s vital to have a way of getting it solved as soon as possible after you first begin to notice the problem.
When you call our the TechQuarters' IT Helpdesk you won’t speak to a ‘call logger’ or a voicemail system, you’ll get directly through to our experienced, UK based managed IT support team. You’ll speak to a dedicated engineer who will quickly diagnose the issue and, where possible, resolve the problem without having to escalate the issue to a senior member of staff, or simply leave you waiting for a call back later.
TechQuarters are well known for our emphasis on great customer service over and above ‘geek-speak’ or IT jargon. When we hire IT helpdesk staff, we look for experienced people who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT support team.
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Technical helpdesk staff who own the problem through to resolution
- Helpful and knowledgeable right from the start
- Quick solutions
- Friendly, experienced and relatable
Other Typical IT Support Helpdesk
- Calls answered by junior ‘call loggers’
- Long response times
- Often need to escalate calls
- May use a lot of ‘techno jargon’ or 'geek speak'
- You may need to repeat the problem to other, more senior support staff
TechQuarters don’t just offer customer focused IT Support in
Although IT Support is our flagship service, we have a great variety of other services and solutions we can talk to you about too.
Our team of Cloud Architects are experts when it comes to all things Microsoft. We can help you select which Office 365 license best suits your business, then migrate your business safely and smoothly to Office 365 and Windows 10. We also have extensive experience with cloud hosting with Azure. We’ve helped our customers utilise Microsoft Azure by hosting servers, creating a hybrid cloud setup (half cloud, half on-premise) and implementing full backup services and disaster recovery scenarios.
Once you are already using Office 365 and Windows 10, we can help your users make the most of the new software (and you prove the ROI of your migration along the way) with our 365 Cloud Academy training. We’ve created thousands of 10-15 second videos on all things Office 365 and Windows 10, easily watchable through an online web app with playlists.
Plus, to ensure your new digital workplace is as inclusive as possible, we’ve created playlists on all the great accessibility functions in all the products and edited all videos in an inclusive style with both subtitles and audio description.
Lastly (but not least importantly) is IT Security. Whether it’s device protection, data policies, firewalls or even GDPR – we can work with you to find a solution you’re happy with meet your cyber security needs.
Other terms that are used to describe what we do...
And to save any confusion, here are just a few of the many terms that are used to describe the services we provide at TechQuarters.
IT Managed Services, Managed IT Security Services, Business Managed IT, Managed IT Services for Businesses, Managed IT Infrastructure Services, and IT Managed Support Services... phew!