Are you searching for Fully Managed IT Support Services in London WC2E?
Our IT Support package includes:
- Unlimited calls to our UK help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Office 365 Training Bot
- Service reports
- New technology advice
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
Looking for better IT Support for your business?
Are you tired of having to seek out recommendations for up-to-date technology?
Are you worried that your IT equipment has already become obsolete?
Would you love the benefits of an in-house IT support department, without having to hire anyone?
Do you also get frustrated by monthly IT support bills that vary each time you need a callout or an onsite visit from an IT support engineer?
TechQuarters' flagship outsourced IT support service includes proactive 24/7 monitoring and regular advice on new and emerging technologies, access to our team of over 20 experienced IT support engineers, and unlimited calls and onsite visits – all for a single price per user.
Choose from our comprehensive unlimited outsourced IT Support in , or the lighter version of Cloud support for your Microsoft Cloud solutions.
Remote IT Support – STOP PRESS
Not only do we do location specific support, but we’ve developed an entirely remote IT Support service. At a time when we are trying to reduce contact, this may be more what you need.
This remote IT Support service was developed after years of having remote workers ourselves! It provides clients with the best of our fully outsourced support, without the call outs and face to face contact included you don’t need. It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring, regular advice on new technologies as well as training on all things Microsoft 365 and mastering home working with our 365 Cloud Academy.
As we mentioned - we’ve already had a global work from home workforce for a while now, so can easily also give you 24/7 options that are tried and tested. Plus, although we don’t include call outs in the price, we do of course have processes and pricing in place for repairs and home visits, if deemed necessary.
For more info on this service, visit our remote IT support page.
What our customers say about our IT Support in London
“Always really quick and responsive help. Many Thanks.”
“Once again, thanks to Chris for speedy, efficient, super-dooper responsiveness.”
“Dan set up one of our laptops for a new user. I emailed him requesting this in the afternoon & the job was complete before 9:30 the following morning! Thanks Dan.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
What makes us a top IT Support provider in ?
We pay strict attention to fixing your issues in a timely fashion. Typical fix rates are 60% of calls handled in 30 minutes and 70% in less than 4 hours.
As a client of our IT Support in , you’ll get regular monthly strategic IT reviews and recommendations with your dedicated Account Manager, and as a Microsoft Gold partner, we can implement new cloud technology for you after you’ve had time to try it out and decide it suits you.
In addition, we’ve developed a video training solution with thousands of ‘bite-size’ 15 second videos explaining how to use every feature of the applications in Office 365 and Windows 10. This means, unlike other providers, we can get your users setup on our web app and watching videos on mastering their new system from day one of the installation.
Lastly, we’ve won several awards as recognition for being Managed IT Support Service Providers and Cloud Evangelists. This means we’re constantly researching and learning about new technology, so we can pass on all that knowledge straight to you.
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
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TechQuarters are very different from your average Business IT Support Helpdesk
It’s simply a part of life these days that IT systems (both the hardware and the software) don’t always work in exactly the same way that people expect.
At TechQuarters, we monitor your services 24/7 and so we’ll often identify and resolve issues before you even know about them, and well before they have become a problem.
But, if an IT issue arises that does affect your services, it’s vital to have a way of getting it solved as soon as possible after you first begin to notice the problem.
When you call our the TechQuarters' IT Helpdesk you won’t speak to a ‘call logger’ or a voicemail system, you’ll get directly through to our experienced, UK based managed IT support team. You’ll speak to a dedicated engineer who will quickly diagnose the issue and, where possible, resolve the problem without having to escalate the issue to a senior member of staff, or simply leave you waiting for a call back later.
TechQuarters are well known for our emphasis on great customer service over and above ‘geek-speak’ or IT jargon. When we hire IT helpdesk staff, we look for experienced people who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT support team.
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Technical helpdesk staff who own the problem through to resolution
- Helpful and knowledgeable right from the start
- Quick solutions
- Friendly, experienced and relatable
Other Typical IT Support Helpdesk
- Calls answered by junior ‘call loggers’
- Long response times
- Often need to escalate calls
- May use a lot of ‘techno jargon’ or 'geek speak'
- You may need to repeat the problem to other, more senior support staff
TechQuarters don’t just offer award-winning IT Support in
IT Support is one of a few key services we specialise in here at TechQuarters. As a Microsoft Gold Partner, are also here to help you select which Office 365 license best suits your business. Once you’ve confirmed this, we can then migrate your users and data securely to Office 365 and Windows 10.
We also have a team of Cloud Architects that specialise in cloud hosting with Azure. There are lots of ways we can help you get started with Microsoft Azure such as hosting servers, a hybrid cloud setup (a combination of cloud and on-premise), full backup service or a Disaster Recovery plan.
If you’ve just moved to Office 365, we can train your staff so they’re using all the different work applications to the best of their ability with our 365 Cloud Academy. We’ve created thousands of 10-15 second videos organised into playlists by product, that are easily watchable through an online web app. To ensure the technology and training is available to all users, we’ve also created a series of videos and playlists on all the accessibility functions in Microsoft 365 and are including both subtitles and audio description.
Another area we have significant experience in is IT Security, from device protection to data policies, firewalls and even GDPR – we’ll work with you to find a cyber security setup that meets your needs.
Other terms that are used to describe what we do...
And to save any confusion, here are just a few of the many terms that are used to describe the services we provide at TechQuarters.
Managed IT Services for Small Business, Managed IT Services and Support, IT Support Managed Services, Fully IT Managed Solutions, Fully Managed IT Support Services, and Fully Managed IT Services... phew!