Are you looking for Fully Managed IT Support Services in London W2
Our IT Support package includes:
- Unlimited calls to our UK help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Office 365 Training Bot
- Service reports
- New technology advice
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
Tired of poor Business IT Support?
Are you tired of calling a Business IT Support helpdesk where no one picks up the phone? Or perhaps at best you get a call back from a junior engineer at the end of the day? And when the field support engineers turn up at your site are they different ones every time, who leave quickly without fixing your issues?
Or are you frustrated with a variable bill that seems to be ever-increasing and, on top of that, you never get any proactive advice on new technology?
This is why at TechQuarters we developed our Business IT Support flagship service which provides you with outsourced IT Support in . It comes with reliable fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new technologies to keep you one step ahead of your competition.
You can choose from our full unlimited outsourced IT support service, or the lighter version of Cloud support for your Microsoft Cloud solutions.
What our customers say about our IT Support in London
“Very prompt, efficient and helpful in resolving the problem.”
“Proactively noticed an issue when attending site for a different issue and helped resolve. Serdal is also very helpful in dealing with ad hoc issues thrown his way by our MD when he comes to our office!”
“Dan set up one of our laptops for a new user. I emailed him requesting this in the afternoon & the job was complete before 9:30 the following morning! Thanks Dan.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
What makes us a leading provider of IT Support in ?
Multi award-winning TechQuarters pay strict attention to fixing your issues in a timely fashion. Typical fix rates are 60% of calls handled in 30 minutes, and 70% in less than 4 hours.
Our clients receive regular monthly strategic IT reviews and recommendations. We pride ourselves on being at the forefront of new technologies and guiding you through the various options.
Being a Microsoft Gold partner, we implement new cloud technology for you only after you’ve tested it out and decided it is right for your business. More importantly, we’ve developed a video training solution which includes thousands of ‘bite-size’ 15 second videos on how to use all the features of the Office 365 applications. This way, your users have access to everything they need to know about using the new system from day 1 of the installation, which in turn makes sure you get a proper return on the investment.
Our clients also like the fact that our IT Support in is local to them, which means it’s quick and easy for our field support engineers to visit their sites should the need arise.
We have received numerous awards as recognition for being a Managed IT Support Service Provider and Cloud Evangelists. This means we don’t just sit back and wait for you to call us, we want you to enjoy the benefits of the latest technologies, like we do.
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
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TechQuarters are very different from your average Business IT Support Helpdesk
It’s simply a part of life these days that IT systems (both the hardware and the software) don’t always work in exactly the same way that people expect.
At TechQuarters, we monitor your services 24/7 and so we’ll often identify and resolve issues before you even know about them, and well before they have become a problem.
But, if an IT issue arises that does affect your services, it’s vital to have a way of getting it solved as soon as possible after you first begin to notice the problem.
When you call our the TechQuarters' IT Helpdesk you won’t speak to a ‘call logger’ or a voicemail system, you’ll get directly through to our experienced, UK based managed IT support team. You’ll speak to a dedicated engineer who will quickly diagnose the issue and, where possible, resolve the problem without having to escalate the issue to a senior member of staff, or simply leave you waiting for a call back later.
TechQuarters are well known for our emphasis on great customer service over and above ‘geek-speak’ or IT jargon. When we hire IT helpdesk staff, we look for experienced people who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT support team.
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Technical helpdesk staff who own the problem through to resolution
- Helpful and knowledgeable right from the start
- Quick solutions
- Friendly, experienced and relatable
Other Typical IT Support Helpdesk
- Calls answered by junior ‘call loggers’
- Long response times
- Often need to escalate calls
- May use a lot of ‘techno jargon’ or 'geek speak'
- You may need to repeat the problem to other, more senior support staff
TechQuarters don’t just offer award-winning IT Support in
IT Support is one of a few key services we specialise in here at TechQuarters. As a Microsoft Gold Partner, are also here to help you select which Office 365 license best suits your business. Once you’ve confirmed this, we can then migrate your users and data securely to Office 365 and Windows 10.
We also have a team of Cloud Architects that specialise in cloud hosting with Azure. There are lots of ways we can help you get started with Microsoft Azure such as hosting servers, a hybrid cloud setup (a combination of cloud and on-premise), full backup service or a Disaster Recovery plan.
If you’ve just moved to Office 365, we can train your staff so they’re using all the different work applications to the best of their ability with our 365 Cloud Academy. We’ve created thousands of 10-15 second videos organised into playlists by product, that are easily watchable through an online web app. To ensure the technology and training is available to all users, we’ve also created a series of videos and playlists on all the accessibility functions in Microsoft 365 and are including both subtitles and audio description.
Another area we have significant experience in is IT Security, from device protection to data policies, firewalls and even GDPR – we’ll work with you to find a cyber security setup that meets your needs.
Other terms that are used to describe what we do...
And to save any confusion, here are just a few of the many terms that are used to describe the services we provide at TechQuarters.
Managed Services IT Support, 365 Managed IT, IT Support and Managed Services, IT Consulting Managed Services, Enterprise IT Managed Services, Outsourced IT Managed Services, Outsourced Managed IT Services, and IT Managed Services Support… phew!