Are you searching for Fully Managed IT Support Services in London W1S?
Our IT Support package includes:
- Unlimited calls to our UK help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Office 365 Training Bot
- Service reports
- New technology advice
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
Business IT Support, with added Peace of Mind...
Are you sometimes worried that although your business is completely reliant upon IT, you don't have highly trained and experienced staff to look after it behind the scenes?
Do fluctuating bills make budgeting for your annual IT outsourcing spend difficult or impossible?
Are you tired of IT support that only makes recommendations once IT equipment or systems have already broken or become obsolete?
TechQuarters IT outsourcing service is a highly reliable and proactive support service, run by experienced, knowledgeable and friendly engineers. The service comes with unlimited phone calls and call outs, consistent fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new and upcoming technologies that will help your business run more smoothly and be more efficient – all with a fixed bill at the end of the month.
Choose from our full unlimited outsourced IT Support service in , or the lighter version of Cloud support for your Microsoft Cloud solutions.
Remote IT Support – STOP PRESS
We don’t just do location support; we also have a totally remote support service – perfect for home working organisations.
Our remote IT Support was created based on our own remote worker’s needs, so you know it’s tried and tested. You get the top features of our full IT support service, such as reliable fix times, consistent engineers, proactive 24/7 monitoring and relevant advice on new technologies, without the call outs when you don’t need them. You also get access to our 365 Cloud Academy training platform, filled with videos on all the Microsoft 365 products for self-help.
As we said - we’ve had a global remote workforce for a few years now, so can offer you 24/7 options if you need them. Plus, though we don’t incorporate call outs in our pricing, we do have costings and procedures available for in person fixes, if considered essential.
To learn more about this support service check out our remote IT support page.
What our customers say about our IT Support in London
“Always really quick and responsive help. Many Thanks.”
“Really satisfied with the quick and professional resolution of this ticket.”
“Very prompt, efficient and helpful in resolving the problem.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
What makes us a top IT Support provider in ?
We pay strict attention to fixing your issues in a timely fashion. Typical fix rates are 60% of calls handled in 30 minutes and 70% in less than 4 hours.
As a client of our IT Support in , you’ll get regular monthly strategic IT reviews and recommendations with your dedicated Account Manager, and as a Microsoft Gold partner, we can implement new cloud technology for you after you’ve had time to try it out and decide it suits you.
In addition, we’ve developed a video training solution with thousands of ‘bite-size’ 15 second videos explaining how to use every feature of the applications in Office 365 and Windows 10. This means, unlike other providers, we can get your users setup on our web app and watching videos on mastering their new system from day one of the installation.
Lastly, we’ve won several awards as recognition for being Managed IT Support Service Providers and Cloud Evangelists. This means we’re constantly researching and learning about new technology, so we can pass on all that knowledge straight to you.
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
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TechQuarters are very different from your average Business IT Support Helpdesk
It’s simply a part of life these days that IT systems (both the hardware and the software) don’t always work in exactly the same way that people expect.
At TechQuarters, we monitor your services 24/7 and so we’ll often identify and resolve issues before you even know about them, and well before they have become a problem.
But, if an IT issue arises that does affect your services, it’s vital to have a way of getting it solved as soon as possible after you first begin to notice the problem.
When you call our the TechQuarters' IT Helpdesk you won’t speak to a ‘call logger’ or a voicemail system, you’ll get directly through to our experienced, UK based managed IT support team. You’ll speak to a dedicated engineer who will quickly diagnose the issue and, where possible, resolve the problem without having to escalate the issue to a senior member of staff, or simply leave you waiting for a call back later.
TechQuarters are well known for our emphasis on great customer service over and above ‘geek-speak’ or IT jargon. When we hire IT helpdesk staff, we look for experienced people who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT support team.
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Technical helpdesk staff who own the problem through to resolution
- Helpful and knowledgeable right from the start
- Quick solutions
- Friendly, experienced and relatable
Other Typical IT Support Helpdesk
- Calls answered by junior ‘call loggers’
- Long response times
- Often need to escalate calls
- May use a lot of ‘techno jargon’ or 'geek speak'
- You may need to repeat the problem to other, more senior support staff
TechQuarters don’t just offer managed IT Support in
IT Support is our flagship service, but we’re lucky enough to have a team of Cloud Architects that specialise in all things Microsoft as well.
As a Microsoft Gold Partner, we can help you select which Office 365 license will work best for your organisation, based on almost 10 years of knowledge and experience. We will then migrate your securely and smoothly to Office 365 and Windows 10. Our Cloud Architects also have great knowledge of cloud hosting with Azure, as they regularly attend training sessions and courses with Microsoft. Some instances where we’ve assisted customers make the most of Microsoft Azure is through hosted servers, setting up half cloud and half on-premise environments (known as a hybrid cloud), cloud backup and Disaster Recovery solutions.
We also have extensive experience when it comes to IT and cyber security. Whether it’s device protection, data policies, firewalls or even GDPR – we can work with you to find a solution that meets the way your organisation operates.
If you’ve already been set up with Office 365 and Windows 10 but feel like you could be using it better as an organisation – we have an e-learning solution you may benefit from. Our 365 Cloud Academy online web app contains thousands of 10-15 second videos on all things Office 365 and Windows 10, easily watchable through searching or playlists. Plus, to help your modern workplace be more inclusive, we’ve created playlists on all the amazing accessibility functions that are built into Office 365, and edited all videos (regardless of subject) in an accessible style with both subtitles and audio description.
Other terms that are used to describe what we do...
And to save any confusion, here are just a few of the many terms that are used to describe the services we provide at TechQuarters.
Managed Services IT Support, 365 Managed IT, IT Support and Managed Services, IT Consulting Managed Services, Enterprise IT Managed Services, Outsourced IT Managed Services, Outsourced Managed IT Services, and IT Managed Services Support… phew!