Are you searching for Fully Managed IT Support Services in London W1S?

Our IT Support package includes:

  • Unlimited calls to our UK help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Office 365 Training Bot
  • Service reports
  • New technology advice
  • Ad-hoc project services as preferential rates
  • All for a  fixed monthly fee
IT support in London E1 road sign image

Business IT Support, with added Peace of Mind...

Are you sometimes worried that although your business is completely reliant upon IT, you don't have highly trained and experienced staff to look after it behind the scenes?

Do fluctuating bills make budgeting for your annual IT outsourcing spend difficult or impossible?

Are you tired of IT support that only makes recommendations once IT equipment or systems have already broken or become obsolete?

TechQuarters IT outsourcing service is a highly reliable and proactive support service, run by experienced, knowledgeable and friendly engineers. The service comes with unlimited phone calls and call outs, consistent fix times, continuity of engineers, proactive 24/7 monitoring and regular advice on new and upcoming technologies that will help your business run more smoothly and be more efficient – all with a fixed bill at the end of the month.

Choose from our full unlimited outsourced IT Support service in , or the lighter version of Cloud support for your Microsoft Cloud solutions.

Remote IT Support – STOP PRESS

We don’t just do location support; we also have a totally remote support service – perfect for home working organisations.

Our remote IT Support was created based on our own remote worker’s needs, so you know it’s tried and tested. You get the top features of our full IT support service, such as reliable fix times, consistent engineers, proactive 24/7 monitoring and relevant advice on new technologies, without the call outs when you don’t need them. You also get access to our 365 Cloud Academy training platform, filled with videos on all the Microsoft 365 products for self-help.

As we said - we’ve had a global remote workforce for a few years now, so can offer you 24/7 options if you need them. Plus, though we don’t incorporate call outs in our pricing, we do have costings and procedures available for in person fixes, if considered essential.

To learn more about this support service check out our remote IT support page.

What our customers say about our IT Support in London

“Always really quick and responsive help. Many Thanks.”

“Really satisfied with the quick and professional resolution of this ticket.”

“Very prompt, efficient and helpful in resolving the problem.”

London small business it support

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

Get in touch with us today to find out more about our Award Winning IT Support in

 

What makes us a top IT Support provider in ?

We pay strict attention to fixing your issues in a timely fashion. Typical fix rates are 60% of calls handled in 30 minutes and 70% in less than 4 hours.

As a client of our IT Support in , you’ll get regular monthly strategic IT reviews and recommendations with your dedicated Account Manager, and as a Microsoft Gold partner, we can implement new cloud technology for you after you’ve had time to try it out and decide it suits you.

In addition, we’ve developed a video training solution with thousands of ‘bite-size’ 15 second videos explaining how to use every feature of the applications in Office 365 and Windows 10. This means, unlike other providers, we can get your users setup on our web app and watching videos on mastering their new system from day one of the installation.

Lastly, we’ve won several awards as recognition for being Managed IT Support Service Providers and Cloud Evangelists. This means we’re constantly researching and learning about new technology, so we can pass on all that knowledge straight to you.

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring

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IT Support - 50 to 100 employees

Fully Outsourced IT or Co-Support with your in-house team

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IT Support - 100 to 250 employees

Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site

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Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

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Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

Read more ►

User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

Read more ►

Get in touch with us today to find out more about our Award Winning IT Support in

 

London small business it support

Read the latest IT Support news in the TechQuarters Blog

TechQuarters are very different from your average Business IT Support Helpdesk

It’s simply a part of life these days that IT systems (both the hardware and the software) don’t always work in exactly the same way that people expect.

At TechQuarters, we monitor your services 24/7 and so we’ll often identify and resolve issues before you even know about them, and well before they have become a problem.

But, if an IT issue arises that does affect your services, it’s vital to have a way of getting it solved as soon as possible after you first begin to notice the problem.

When you call our the TechQuarters' IT Helpdesk you won’t speak to a ‘call logger’ or a voicemail system, you’ll get directly through to our experienced, UK based managed IT support team. You’ll speak to a dedicated engineer who will quickly diagnose the issue and, where possible, resolve the problem without having to escalate the issue to a senior member of staff, or simply leave you waiting for a call back later.

TechQuarters are well known for our emphasis on great customer service over and above ‘geek-speak’ or IT jargon. When we hire IT helpdesk staff, we look for experienced people who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT support team.

TechQuarters IT Support Helpdesk

  • All calls answered by engineers
  • Technical helpdesk staff who own the problem through to resolution
  • Helpful and knowledgeable right from the start
  • Quick solutions
  • Friendly, experienced and relatable

Other Typical IT Support Helpdesk

  • Calls answered by junior ‘call loggers’
  • Long response times
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’ or 'geek speak'
  • You may need to repeat the problem to other, more senior support staff

TechQuarters don’t just offer managed IT Support in

IT Support is our flagship service, but we’re lucky enough to have a team of Cloud Architects that specialise in all things Microsoft as well.

As a Microsoft Gold Partner, we can help you select which Office 365 license will work best for your organisation, based on almost 10 years of knowledge and experience. We will then migrate your securely and smoothly to Office 365 and Windows 10. Our Cloud Architects also have great knowledge of cloud hosting with Azure, as they regularly attend training sessions and courses with Microsoft. Some instances where we’ve assisted customers make the most of Microsoft Azure is through hosted servers, setting up half cloud and half on-premise environments (known as a hybrid cloud), cloud backup and Disaster Recovery solutions.

We also have extensive experience when it comes to IT and cyber security. Whether it’s device protection, data policies, firewalls or even GDPR – we can work with you to find a solution that meets the way your organisation operates.

If you’ve already been set up with Office 365 and Windows 10 but feel like you could be using it better as an organisation – we have an e-learning solution you may benefit from. Our 365 Cloud Academy online web app contains thousands of 10-15 second videos on all things Office 365 and Windows 10, easily watchable through searching or playlists. Plus, to help your modern workplace be more inclusive, we’ve created playlists on all the amazing accessibility functions that are built into Office 365, and edited all videos (regardless of subject) in an accessible style with both subtitles and audio description.

Other terms that are used to describe what we do...

And to save any confusion, here are just a few of the many terms that are used to describe the services we provide at TechQuarters.

Managed Services IT Support, 365 Managed IT, IT Support and Managed Services, IT Consulting Managed Services, Enterprise IT Managed Services, Outsourced IT Managed Services, Outsourced Managed IT Services, and IT Managed Services Support… phew!

Get in touch with us today to find out more about our Award Winning IT Support in

 

London small business it support

Next webinar session is June 24th at 10am:

June EventBrite Banner Menu

What do your workers need in order to succeed at working from home? Find out about the IT essentials a home working organisation needs.

AGENDA: 10-11 AM

  • Collaboration & communications software
  • File and document cloud storage
  • Remote working capabilities and practices
  • Hardware ,devices and telephony.
  • Q&A

Register your interest below