Are you searching for Fully Managed IT Support Services in London W1D?

Our IT Support package includes:

  • Unlimited calls to our UK help desk
  • Unlimited call-outs to your sites
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Office 365 Training Bot
  • Service reports
  • New technology advice
  • Ad-hoc project services as preferential rates
  • All for a  fixed monthly fee
IT support in London E1 road sign image

Proactive Business IT Support

Are you fed up with reactive IT spending and never being able to create a long-term plan for your technology and computer support in ?

Do you dream of a modern workplace with flexible working, but just don't have the Technical and IT support expertise in-house?

Are you tired of calling an IT helpdesk where you're kept on hold for ages, or at best you get a call back from a junior support engineer at the end of the day?

TechQuarters' flagship service offers award winning computer and IT support in , which includes proactive 24/7 monitoring, regular updates and advice on new and emerging technologies, as well as unlimited calls and visits from our highly experienced cloud architects and IT Support engineers – all for a single price per user.

You can choose from our full unlimited outsourced computer and IT support service, or the lighter version of Cloud support for your Microsoft Cloud solutions.

Remote IT Support – STOP PRESS

Perhaps a full-service IT support package is not quite what you’re looking for right now, but did you know as well as location specific services we also have remote support?

This remote IT support service is designed around our own home and international workforce’s requirements, so it’s been put to the test! It comprises of the best aspects of our fully outsourced IT support solution, with the great fix rates, reliable help desk staff, proactive 24/7 monitoring and advice on innovative technologies from your dedicated Account Manager, minus the face to face contact like call outs. Your users also get a login to our 365 Cloud Academy e-learning video platform, with 1000’s of videos on all the products included in a Microsoft 365 license.

Like we mentioned previously, we have remote employees globally, so can provide 24/7 support options if needed. Finally, even though we don’t include site visits in the monthly cost, we do have pricing and processes available if you did need a call out for any reason.

For more information on this service, take a look at our remote IT support page.

What our customers say about our IT Support in London

“Quick reply, took the time to find the issue and solve it.”

“Once again, thanks to Chris for speedy, efficient, super-dooper responsiveness.”

“Completed quickly and kept us working. Thank you.”

London small business it support

TechQuarters IT Support Statistics

Office 365 users on-boarded

%

Helpdesk fixes within 8 hours*

Users trained in our Cloud Academy

%

Customer Satisfaction Score*

Accessibility training videos and counting...

* Based on 2018 figures

Get in touch with us today to find out more about our Award Winning IT Support in

 

What makes TechQuarters unlike any other IT Support company in your area?

If you’re looking for a local IT Support company, we understand that there are lots of people offering IT Support in , but it really depends what you’re looking for in a partnership.

Here’s a few reasons why we think you’d enjoy a working with us:

  • We believe we should work hard as a team and have fun as a team. We have lots of socials, meaning our staff stick around for longer and you get consistent engineers and service
  • We believe in being flexible and accommodating, and we tackle every IT issue in a controlled and co-operative manner
  • ‘Proactive’ is our word of choice, so we’re on hand to make recommendations before technology becomes obsolete and keep you abreast of all the latest updates
  • We undertake 24/7 monitoring of your systems behind the scenes, so if we see if anything unusual or any potential issues – we fix them before they comes a bigger problem
  • We have a 96.3% retention of clients this year, which we think is a great reflection of our dedication to customer service – not just fixing things quickly

A few of the Awards TechQuarters have won

Cloud Visionary of the Year Winner - UK Cloud Award logo

Cloud Visionary of the Year Winner - UK Cloud Award

Cloud Services Provider of the Year Winner - CRN Channel Awards logo

Cloud Services Provider of the Year Winner - CRN Channel Awards

European Marketplace Cloud Partner of the Year - Ingram Micro logo

European Marketplace Cloud Partner of the Year - Ingram Micro

Small Employer of the Year - National Apprenticeship Regional Awards logo

Small Employer of the Year - National Apprenticeship Regional Awards

World Cloud Partner of the Year SMB – Microsoft logo

World Cloud Partner of the Year SMB – Microsoft

Microsoft Cloud Champions 2012 & 2013 logo

Microsoft Cloud Champions 2012 & 2013

Just a few of our IT Support Customers

Rufus Leonard logo
Rufus Leonard logo
Rufus Leonard logo
Rufus Leonard logo

Which of these customer scenarios best describes you?

IT Support - 5 to 50 employees

Fully outsourced IT, unlimited fixed-price support inc. helpdesk, callouts, 24/7 monitoring

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IT Support - 50 to 100 employees

Fully Outsourced IT or Co-Support with your in-house team

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IT Support - 100 to 250 employees

Partial IT Outsourcing or modular support, from 1st Line, to Cloud Support to Engineers on-site

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Cloud Support - Microsoft 365 or Azure

Helpdesk support for your Microsoft 365 applications or Specialist support for Azure hosting

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Office 365 Migration

Utilise our Project Consultants to plan, migrate or develop your Microsoft 365 subscription

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User Training – Microsoft 365

A suite of e-learning videos, playlists and classroom sessions on Microsoft 365, Windows 10, Security and more

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Enhancing your IT Security

Protect against viruses, data loss, lost and stolen device leaks and other cyber threats

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Cloud Hosting

Helping you move infrastructure to the Cloud and utilise other Azure services

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SMB Teams Telephony Solution

Upgrade to an internet based system for unified calling, teleconferences, chat and collaboration

Read more ►

Get in touch with us today to find out more about our Award Winning IT Support in

 

London small business it support

Read the latest IT Support news in the TechQuarters Blog

TechQuarters are very different from your average Business IT Support Helpdesk

It’s simply a part of life these days that IT systems (both the hardware and the software) don’t always work in exactly the same way that people expect.

At TechQuarters, we monitor your services 24/7 and so we’ll often identify and resolve issues before you even know about them, and well before they have become a problem.

But, if an IT issue arises that does affect your services, it’s vital to have a way of getting it solved as soon as possible after you first begin to notice the problem.

When you call our the TechQuarters' IT Helpdesk you won’t speak to a ‘call logger’ or a voicemail system, you’ll get directly through to our experienced, UK based managed IT support team. You’ll speak to a dedicated engineer who will quickly diagnose the issue and, where possible, resolve the problem without having to escalate the issue to a senior member of staff, or simply leave you waiting for a call back later.

TechQuarters are well known for our emphasis on great customer service over and above ‘geek-speak’ or IT jargon. When we hire IT helpdesk staff, we look for experienced people who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT support team.

TechQuarters IT Support Helpdesk

  • All calls answered by engineers
  • Technical helpdesk staff who own the problem through to resolution
  • Helpful and knowledgeable right from the start
  • Quick solutions
  • Friendly, experienced and relatable

Other Typical IT Support Helpdesk

  • Calls answered by junior ‘call loggers’
  • Long response times
  • Often need to escalate calls
  • May use a lot of ‘techno jargon’ or 'geek speak'
  • You may need to repeat the problem to other, more senior support staff

TechQuarters don’t just offer outsourced IT Support in

IT Support is our flagship service, but we also have extensive experience in several other areas – specifically the Microsoft Cloud and IT security.

We can help you choose which Office 365 license will work best for your organisation and then migrate your safely and efficiently to Office 365 and Windows 10. Our specialist Cloud Architects are specifically trained in cloud hosting with Microsoft Azure. Some examples where we’ve supported customers in their journey to the Microsoft Cloud have been with hosted servers, hybrid cloud environments, full backup service and Disaster Recovery scenarios. We can also help you when it comes to IT and cyber security, whether it’s device protection, data policies, firewalls or even GDPR.

If you’ve already been set up with Office 365 and Windows 10 but feel like you could be using it better, we have a video training solution that helps organisation use Office 365 to the best of their ability. Our online web app contains thousands of 10-15 second videos on all things Office 365 and Windows 10, which are both searchable or viewed A playlists. Plus, to ensure your workplace is more inclusive, we’ve created videos on all the great accessibility functions that are built into Microsoft 365 and edited all videos in an inclusive style.

Other terms that are used to describe what we do...

And to save any confusion, here are just a few of the many terms that are used to describe the services we provide at TechQuarters.

Managed Services IT Support, 365 Managed IT, IT Support and Managed Services, IT Consulting Managed Services, Enterprise IT Managed Services, Outsourced IT Managed Services, Outsourced Managed IT Services, and IT Managed Services Support… phew!

Get in touch with us today to find out more about our Award Winning IT Support in

 

London small business it support

Best IT Setup and Practices for Organisations now Working from Home Webinar 

What do your workers need in order to succeed at working from home? Find out the IT technology and working practices a home working organisation needs on this webinar.

We’ll be looking at:

May 20th 2020 – 10am

Book your place here