Are you searching for Fully Managed IT Support Services in London NW1?
Our IT Support package includes:
- Unlimited calls to our UK help desk
- Unlimited call-outs to your sites
- 24/7 proactive server and network monitoring
- Dedicated proactive Account Management
- Office 365 Training Bot
- Service reports
- New technology advice
- Ad-hoc project services as preferential rates
- All for a fixed monthly fee
Looking for better IT Support for your business?
Are you tired of having to seek out recommendations for up-to-date technology?
Are you worried that your IT equipment has already become obsolete?
Would you love the benefits of an in-house IT support department, without having to hire anyone?
Do you also get frustrated by monthly IT support bills that vary each time you need a callout or an onsite visit from an IT support engineer?
TechQuarters' flagship outsourced IT support service includes proactive 24/7 monitoring and regular advice on new and emerging technologies, access to our team of over 20 experienced IT support engineers, and unlimited calls and onsite visits – all for a single price per user.
Choose from our comprehensive unlimited outsourced IT Support in , or the lighter version of Cloud support for your Microsoft Cloud solutions.
What our customers say about our IT Support in London
“Really satisfied with the quick and professional resolution of this ticket.”
“Proactively noticed an issue when attending site for a different issue and helped resolve. Serdal is also very helpful in dealing with ad hoc issues thrown his way by our MD when he comes to our office!”
“Dan set up one of our laptops for a new user. I emailed him requesting this in the afternoon & the job was complete before 9:30 the following morning! Thanks Dan.”
TechQuarters IT Support Statistics
Office 365 users on-boarded
Helpdesk fixes within 8 hours*
Users trained in our Cloud Academy
Customer Satisfaction Score*
Accessibility training videos and counting...
* Based on 2018 figures
What makes TechQuarters a top IT Support provider in ?
We’re a top IT support provider because we’ve designed our service with an emphasis on both efficiency AND customer service.
Other organisations will focus purely on closing calls quickly; we concentrate on ensuring our customers are 100% happy with the resolution before we close off a call. This is why our customer satisfaction scores are consistently over 95% ‘satisfied’ or ‘extremely satisfied’, whilst managing to maintain typical fix rates of 60% of calls closed in 30 minutes and 70% within 4 hours.
If you become one of our IT Support clients, you’ll get regular monthly strategic IT reviews and recommendations from your dedicated Account Manager. Being a Microsoft Gold partner, we can help you test out the latest Microsoft technology and software, and then implement it if you decide it’s right for you.
We’ve also developed a video training solution with thousands of ‘bit-size’ 15 second videos on how to use all the applications in Office 365 and Windows 10. This means if you do decide Microsoft is for you, we won’t just migrate you and leave you. Your users can easily get trained up on the new system from day 1 of the installation, ensuring you get a proper return on the investment.
Our clients also like the fact we’re located in a well-connected area of London. So if you need IT Support in , our field support engineers can get to your site quickly and easily.
Lastly, we’ve won several awards as recognition for being a Managed IT Support Service Provider and Cloud Evangelists. This means we’re constantly researching and learning about new technology, so we can pass on all that knowledge straight to you.
A few of the Awards TechQuarters have won
Cloud Visionary of the Year Winner - UK Cloud Award
Cloud Services Provider of the Year Winner - CRN Channel Awards
European Marketplace Cloud Partner of the Year - Ingram Micro
Small Employer of the Year - National Apprenticeship Regional Awards
World Cloud Partner of the Year SMB – Microsoft
Microsoft Cloud Champions 2012 & 2013
Just a few of our IT Support Customers
Which of these customer scenarios best describes you?
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TechQuarters are very different from your average Business IT Support Helpdesk
It’s simply a part of life these days that IT systems (both the hardware and the software) don’t always work in exactly the same way that people expect.
At TechQuarters, we monitor your services 24/7 and so we’ll often identify and resolve issues before you even know about them, and well before they have become a problem.
But, if an IT issue arises that does affect your services, it’s vital to have a way of getting it solved as soon as possible after you first begin to notice the problem.
When you call our the TechQuarters' IT Helpdesk you won’t speak to a ‘call logger’ or a voicemail system, you’ll get directly through to our experienced, UK based managed IT support team. You’ll speak to a dedicated engineer who will quickly diagnose the issue and, where possible, resolve the problem without having to escalate the issue to a senior member of staff, or simply leave you waiting for a call back later.
TechQuarters are well known for our emphasis on great customer service over and above ‘geek-speak’ or IT jargon. When we hire IT helpdesk staff, we look for experienced people who are both personable and professional. We know from our customers that this makes our IT helpdesk much more approachable, and helps them and their staff to develop good relationships and trust with our IT support team.
TechQuarters IT Support Helpdesk
- All calls answered by engineers
- Technical helpdesk staff who own the problem through to resolution
- Helpful and knowledgeable right from the start
- Quick solutions
- Friendly, experienced and relatable
Other Typical IT Support Helpdesk
- Calls answered by junior ‘call loggers’
- Long response times
- Often need to escalate calls
- May use a lot of ‘techno jargon’ or 'geek speak'
- You may need to repeat the problem to other, more senior support staff
TechQuarters don’t just offer reliable IT Support in
TechQuarters has not just been an IT Support partner since we were founded in 2010, but also a Microsoft Partner since the beginning as well. Now at gold level status, we are perfectly positioned to help you select an Office 365 license, as well as migrate you safely and efficiently.
If you are already on Office 365 and Windows 10 but want to make the most of the different products and functions. We’ve developed a web app that contains thousands of 10-15 second videos that are searchable, but also organised into playlists by product. To ensure this training is inclusive, we’ve also created videos on all the accessibility functions in Microsoft 365 and edit all videos (regardless of function) in an inclusive style.
We have a dedicated team of Cloud Architects that specialise IT projects, such as cloud hosting with Azure. We have extensive experience helping organisations utilise Microsoft Azure through projects such as hosted servers, hybrid setup’s (where we combine cloud and on-premise storage), full backup service and Disaster Recovery.
Lastly, after we’ve helped you implement one of the above scenarios or projects – you’d probably be interested in cyber security to ensure your new modern workplace is protected. We can help with device protection on both mobiles and PC’s, data policies within the organisations, firewalls and even GDPR.
Other terms that are used to describe what we do...
And to save any confusion, here are just a few of the many terms that are used to describe the services we provide at TechQuarters.
Managed Services IT Support, 365 Managed IT, IT Support and Managed Services, IT Consulting Managed Services, Enterprise IT Managed Services, Outsourced IT Managed Services, Outsourced Managed IT Services, and IT Managed Services Support… phew!