Transcript of Business Continuity with a Managed Service Provider Video:
How does a Managed Service Provider (MSP) give you the better Business Continuity solution that you actually need, to keep your organisation running in those times of need?
Okay, so let’s look at what they would recommend. The first thing is, they would provide recommendations around Microsoft 365, or cloud solutions such as Microsoft Azure that are hosted in Microsoft’s data centres and actually come with service levels as well. So there’s uptime guarantees, there’s also credits whenever those go down. The Managed Service provider would be skilled at provisioning all of these and so make sure that you migrate to a Cloud solutions that is the right fit for you, that comes with the right service levels and you only pay on a monthly basis. So that provides you with some level of Business Continuity.
But if you consider, what actually happens in the event of a disaster. Well of course, with a Managed Service provider you’re going to get a 24/7 helpdesk, you’re going to get access to a pool of engineers. That would be a team of third line engineers and what they call a knock, so it would be a security helpdesk, that’s looking after the provisioning of your hosted Cloud solutions. And making sure that, If anything stops working they’re going to get alerts to their helpdesk with all their proactive monitoring and fix all of the problems for you.
But when that disaster hits, which might be midnight, you know that a Managed Service provider will be there for you, and this is versus an internal IT person that probably works normal hours but actually works probably long hours as well. But that person might be on holiday at that one time where you have that risk, so having that 24/7 business continuity feel from a Managed Service provider is definitely recommended when you get north of say 50 to 60 users in your organisation.