Website Terms and Conditions, Privacy and Cookies Policy
Website Terms and Conditions
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
The legal template upon which these terms and conditions are based is available for downloading at www.website-law.co.uk.
(3)Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
(a)republish material from this website (including republication on another website);
(b)sell, rent or sub-license material from the website;
(c)show any material from the website in public;
(d)reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e)edit or otherwise modify any material on the website; or
(f)redistribute material from this website [except for content specifically and expressly made available for redistribution (such as our newsletter).
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
Access to certain areas of our website is or may be restricted in future. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
We may disable your user ID and password in our sole discretion without notice or explanation.
(6)User generated content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(8)Limitations and exclusions of liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
(10)Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
(14)Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
(16)Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
TechQuarters Ltd, Riverside House, 27-29, Vauxhall Grove, SW8 1SY, London, UK
You can contact us by email to email@example.com
This policy was last updated on [13 January 2012].
1. Who are we?
TechQuarters Limited is a company registered in England and Wales with company number 07246305.
We are registered as a data controller with the Information Commissioner’s Office, registration number: Z2755803.
2. What personal data will we collect and why?
2.1. Visiting our website
We does not collect personal data when you visit our website, unless you contact us using the contact details and/or links provided on the website – see paragraph 2.2 below.
2.2. Contacting us
If you contact us (via email, telephone, post or otherwise), we may collect and retain your contact details and the contents of your communication in hard and/or electronic copy. We shall use such details for the purpose of handling your query and keeping records of communications. See also paragraph 2.4 below.
2.3. Clients, potential clients and other business contacts
We collect and process information about our clients, potential clients and other business contacts in order to:
- process orders and provide you with our services;
- administer and maintain our services and equipment;
- monitor compliance with our terms of service;
- manage and maintain records of business communications, services and finances;
- ensure and monitor non-discrimination and prevent or detect fraud and other illegal activities.
Such information may include:
- your name and contact details;
- details of your business and personal circumstances;
- communications with you, and required services;
- financial details;
- personal data of your staff, customers, suppliers and other contacts; and
- other business information.
2.4. Other use of your personal data
We may also process your personal data in order to:
- comply with legal obligations, investigate complaints, or protect or enforce our legal rights; and
- manage actual or potential business transactions (e.g. in the case of an acquisition of our business).
3. Sensitive personal data
We do not collect or process sensitive personal data (as a data controller) unless relevant or incidental to the provision of our services or one of the above purposes, for example where:
- the services you require involve the disclosure of sensitive personal data to us;
- actions taken to prevent or detect of illegal activities give rise to the processing of actual or alleged offences; or
- steps taken to ensure non-discrimination involve the use of sensitive personal data.
4. Marketing communications
Our marketing activities are restricted to telemarketing, direct mail and email marketing lists that have been purchased (see paragraph 6 below) and are TPS/FPS/MPS screened. You may make a request to us at any time via letter or email to: firstname.lastname@example.org to be removed from any marketing databases or future marketing communiqué, in which case we will immediately perform the task and confirm back to you. [We may retain basic details to ensure that you are also removed from future marketing lists.]
5. Activities as a data processor
We may also act as a data processor on behalf of our customers in the course of performing our services (such as Hosting or backup services). This means we may hold personal data relating to the clients, staff and other contacts of our customers on our servers and other systems as part of the services we are providing. In such circumstances, it our customer’s responsibility to ensure we are lawfully holding such data, and we agree to implement appropriate security measures to protect such data in our contract with such customer.
6. How do we collect your personal data?
As well as collecting personal data directly from you, we may receive information from other people within your business or your business contacts.
We may also collect information from publicly available sources, providers of business and financial information, and marketing lists from TPS/FPS/MPS approved agencies (which may be used for marketing purposes – see paragraph 4 above).
Where we collect personal data from you relating to other individuals (e.g. your staff, customers, suppliers, directors, shareholders or other business contacts), it is up to you to ensure such individuals are aware of that their details are being disclosed to and processed by us (unless this is not required in accordance with the requirements of the Data Protection Act 1998 and other relevant legislation).
7. To whom may we disclose your personal data?
We may disclose your personal data for the purposes outlined at paragraph 2 above to:
- our service providers and professional advisers;
- regulatory and governmental bodies and law enforcement authorities;
- any purchaser or (on terms of confidentiality) likely purchaser of our business; and
- other third parties where required or permitted by law.
8. Security of your personal data
We take steps to protect your personal data from misuse or damage. This includes electronic and physical security measures.
Please note that given the nature of the internet, data transmitted over the internet or by email is not completely secure from unauthorised access or misuse.
If you would like further information about the security measures implemented by us as a data controller or a data processor, please contact us using the contact details set out here: email@example.com.
9. Access to your details
If you would like to access a copy of any personal data which we hold about you, please send a request by email to us, using the contact details below. A fee of £10 may be charged.
You have the right, in certain circumstances, to object to us processing your personal data or to request that your personal data is corrected or deleted.
If you have any queries in relation to the processing of your personal data by us, please contact us using the following contact details: firstname.lastname@example.org
(1) About cookies
Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
(2) This cookies policy
(3) Cookies on this website
We use the following session cookies on this website which relate to our use of Google Analytics tracking software
We may use the information we obtain from your use of our cookies for the following purposes:
(1) to track visitors as they navigate our website
(2) to improve the website’s usability
(3) to analyse the use of our website
(4) in the administration of this website
(5) Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
(1) in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
(2) in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
(6) Deleting cookies
You can also delete cookies already stored on your computer:
(1) in Internet Explorer, you must manually delete cookie files;
(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
Obviously, doing this may have a negative impact on the usability of many websites.
(7) Contact us
This website is owned and operated by Complete Resolutions
If you have any questions about our cookies or this Cookies Policy, please contact us by e-mail to email@example.com
Ownership of copyright
The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by us and our licensors.
(2) Copyright licence
We grant to you a worldwide non-exclusive royalty-free revocable licence to:
(a) view this website and the material on this website on a computer or mobile device via a web browser;
(b) copy and store this website and the material on this website in your web browser cache memory; and
(c) print pages from this website for your own personal and non-commercial use.
We do not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.
For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without our prior written permission.
(3) Data mining
The automated and/or systematic collection of data from this website is prohibited.
You may request permission to use the copyright materials on this website by writing to us at the address below.
(5) Enforcement of copyright
If we discover that you have used our copyright materials in contravention of the licence above, we may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs.
If you become aware of any use of our copyright materials that contravenes or may contravene the licence above, please report this by email to us at the address below.
(6) Infringing material
If you become aware of any material on our website that you believe infringes your or any other person’s copyright, please report this by email to us at the address below.
(7) Contact us
Please contact us by writing to firstname.lastname@example.org or by post to TechQuarters Ltd Riverside House, 27-29, Vauxhall Grove, SW8 1SY, London, UK.