Contact: 0800 148 8001 or tellmemore@techquarters.com

Privacy Policy

This data protection and privacy policy provides information on how TechQuarters Limited (also referred to in this notice as “we” or “us”) uses personal data relating to visitors to our website, customers, potential customers and other business contacts, and enquirers and other people who contact us (also referred to in this notice as “you”).

It also contains information on marketing communications and [the use of cookies on our website].

This policy was last updated on [10 March 2014].


1. Who are we?

TechQuarters Limited is a company registered in England and Wales with company number 07246305.

We are registered as a data controller with the Information Commissioner’s Office, registration number:  Z2755803.


2. What personal data will we collect and why?

2.1.        Visiting our website

We do not collect personal data when you visit our website, unless you contact us using the contact details and/or links provided on the website – see paragraph 2.2 below.

2.2.        Contacting us

If you contact us (via email, telephone, post or otherwise), we may collect and retain your contact details and the contents of your communication in hard and/or electronic copy.  We shall use such details for the purpose of handling your query and keeping records of communications.  See also paragraph 2.4 below.

2.3.        Clients, potential clients and other business contacts

We collect and process information about our clients, potential clients and other business contacts in order to:

  • process orders and provide you with our services;
  • administer and maintain our services and equipment;
  • monitor compliance with our terms of service;
  • manage and maintain records of business communications, services and finances;
  • ensure and monitor non-discrimination and prevent or detect fraud and other illegal activities.

Such information may include:

  • your name and contact details;
  • details of your business and personal circumstances;
  • communications with you, and required services;
  • financial details;
  • personal data of your staff, customers, suppliers and other contacts; and
  • other business information.

2.4.        Other use of your personal data

We may also process your personal data in order to:

  • comply with legal obligations, investigate complaints, or protect or enforce our legal rights; and
  • manage actual or potential business transactions (e.g. in the case of an acquisition of our business).


3. Sensitive Personal Data

We do not collect or process sensitive personal data (as a data controller) unless relevant or incidental to the provision of our services or one of the above purposes, for example where:

  • the services you require involve the disclosure of sensitive personal data to us;
  • actions taken to prevent or detect of illegal activities give rise to the processing of actual or alleged offences; or
  • steps taken to ensure non-discrimination involve the use of sensitive personal data.


4. Marketing Communications

Our marketing activities are restricted to telemarketing, direct mail and email marketing lists that have been purchased (see paragraph 6 below) and are TPS/FPS/MPS screened.   You may make a request to us at any time via letter or email to:  info@techquarters.com to be removed from any marketing databases or future marketing communiqué, in which case we will immediately perform the task and confirm back to you.   [We may retain basic details to ensure that you are also removed from future marketing lists.]


5. Activities as a data processor

We may also act as a data processor on behalf of our customers in the course of performing our services (such as hosting or backup services).   This means we may hold personal data relating to the clients, staff and other contacts of our customers on our servers and other systems as part of the services we are providing.   In such circumstances, it our customer’s responsibility to ensure we are lawfully holding such data, and we agree to implement appropriate security measures to protect such data in our contract with such customer.


6. How do we collect your personal data?

As well as collecting personal data directly from you, we may receive information from other people within your business or your business contacts.

We may also collect information from publicly available sources, providers of business and financial information, and marketing lists from TPS/FPS/MPS approved agencies (which may be used for marketing purposes – see paragraph 4 above).

Where we collect personal data from you relating to other individuals (e.g. your staff, customers, suppliers, directors, shareholders or other business contacts), it is up to you to ensure such individuals are aware of that their details are being disclosed to and processed by us (unless this is not required in accordance with the requirements of the Data Protection Act 1998 and other relevant legislation).


7. To whom may we disclose your personal data?
 

We may disclose your personal data for the purposes outlined at paragraph 2 above to:

  • our service providers and professional advisers;
  • regulatory and governmental bodies and law enforcement authorities;
  • any purchaser or (on terms of confidentiality) likely purchaser of our business; and
  • other third parties where required or permitted by law.


8. Security of your personal data
 

We take steps to protect your personal data from misuse or damage.  This includes electronic and physical security measures.

Please note that given the nature of the internet, data transmitted over the internet or by email is not completely secure from unauthorised access or misuse.

If you would like further information about the security measures implemented by us as a data controller or a data processor, please contact us using the contact details set out here: info@techquarters.com.


9. Access to your details

If you would like to access a copy of any personal data which we hold about you, please send a request by email to us, using the contact details below.  A fee of £10 may be charged.

You have the right, in certain circumstances, to object to us processing your personal data or to request that your personal data is corrected or deleted.


10. Queries

If you have any queries in relation to the processing of your personal data by us, please contact us using the following contact details:  info@techquarters.com






 
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