IT Support

Gold Service (Businesses from 5 to 100 users)
The Gold service is designed to eliminate the day to day worries of IT, so you can focus on building your business without interruption. It’s cost effective and priced on an all inclusive per user, per month basis, so there are no headaches about escalating costs due to extras like callout charges.

Our Helpdesk is manned by senior engineers and this has the double effect of better customer service and faster fixing due to experience. We know how important it is to speak in the right way to our customers and not in bits and bytes, so you feel looked after and not bamboozled by technical speak. Our Field Support team are prompt and reliable, they turn up to your site within service levels and start work immediately.

We get to know your systems at the start of the service, through our complimentary audit and our Helpdesk pass on support call information to the Field Support team before they turn up at your offices, which means you don’t have to explain the problem twice.

We monitor all your network and critical systems 24/7, to pre-empt any issues before they happen. Our main purpose is to support you promptly and efficiently.

Download the IT Support brochure

  • Unlimited calls to our Helpdesk
  • Unlimited callouts to your sites from our field support engineers
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management and technology advice
  • Customer service reporting
  • Simple one page agreement
  • All of the above for a fixed monthly fee

Platinum Service (Larger Businesses 100+ users)

  • Compliment your support teams: We frequently compliment inhouse corporate support teams with our engineers. This generally ranges from holiday cover to contractual positions over 3 to 6 month terms. The benefit to the customer is that they are complimenting their inhouse teams with resource that comes from a consultancy and therefore they access a broader knowledge base, compared to a one man band contractor, recruited through an agency.
  • Modular outsourcing: You may decide that you want to outsource a particular team’s function to TechQuarters. As an example we can place a full Helpdesk, Desktop Support, Installations or Server Admin team on your site. Whether the team is small or large, it doesn’t matter, we can be flexible to your needs.

Call us on 0800 148 8001 or contact us to find out more.