IT Support

“Very happy with the support service received since 2012 and highly recommend TechQuarters”

Peter Murphy – Director, Right Now Residential

45% of all problems solved in 30 minutes, 75% within 24 hours

Summary

Do you want a reliable IT Support service, with service levels, engineers that answer the phone and get to work straight away?

Our flagship IT Support service eliminates the day-to-day worries of IT, so that you can focus on building your business without interruption.

We provide you with an unlimited service, including a UK helpdesk, callouts, 24/7 monitoring and account management, for a fixed monthly fee.

What is it?

TechQuarters IT Support is our flagship service. We provide you with unparalleled Helpdesk service, manned by UK based engineers.

Our highly-skilled support engineers are experts in all Microsoft Cloud, Microsoft Office 365 and other desktop solutions. They always strive to fix problems as quickly and efficiently as possible.

Our IT Support service average case fix rates are 75% of all support calls in 24 hours, 65% in 8 hours and 45% of cases in 30 minutes.

Our Helpdesk is manned by engineers and not call loggers, our Field Support team are prompt, efficient and reliable.

We also monitor all your network and critical systems 24/7 to pre-empt any issues before they happen.

The service is cost effective and priced on an all-inclusive fixed monthly fee (based on the number of desktops or laptops you have at your company) and covers all your IT equipment.

Video series ‘IT Support Best Practice’

Organisations are finding it harder and harder to find a reliable outsourced IT Support company that can fulfil all their business needs.

Typical issues with poorly performing IT Support suppliers

Some of the common issues organisations encounter with their support service can be extended fix times, extra costs due to callout fees, unskilled engineers answering the phones and their engineer not being available or simply getting poor technology recommendations.

If any of these issues sound familiar, we can help solve them for you with our award winning IT Support service.

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Benefits

IT security icon

Reliable

IT Helpdesk icon

IT Helpdesk

Cost Effective icon

Cost Effective

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Improved Productivity

IT Support Service Features

We provide two packages for IT Support for you to choose from:

1. Full IT Support

  • Unlimited calls to our Helpdesk
  • Unlimited call-outs to your sites from our field support engineers
  • 24/7 proactive server and network monitoring
  • Dedicated proactive Account Management
  • Service reports
  • Modern new technology advice
  • Ad-hoc project services as preferential rates

2. Office 365 Support

  • Unlimited calls on Office 365 email and apps
  • Dedicated Account Management
  • Modern new technology advice
  • Ad-hoc project services as preferential rates

Our customers

See how we’ve helped organisations across different sectors become more productive and effective by leveraging cloud technology.

Case studies

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Managed IT Services