Unfortunately, with the end of this week, our IT support series also ends. We hope you enjoyed this series as much as we enjoyed creating it and sharing it with you. Learning is a key step to success and all of us here at TechQuarters hope we have enlightened you to what constitutes great IT support.
IT Episode 10 – Pro-Active Monitoring
Episode 10 of the series asks the question, how pro-active is your IT support provider? TechQuarters recommends businesses use software to monitor and solve problems the moment they arrive.
IT Episode 11 – Third Party Support
Here at TechQuarters, we understand the frustration when it comes to having to contact a third-party supplier such as an internet provider, a phone line company or a software firm. So, we believe your IT provider should contact and work with these third parties on your behalf so your business can continue being productive.
IT Episode 12 – KPI Reports and Account Management
Lastly, we believe it’s not just helpful, but essential that your IT support provider assigns you a dedicated account manager. We provide monthly or quarterly meetings with all our customers so we can access how your company is performing with our services, how you could perform better and other topics such as whether your business can benefit from new technology.
TechQuarters thank you for joining us on this IT Support journey. Stay tuned and subscribed to either this blog or our YouTube channel to stay up to date on the latest tech news, interviews and more helpful IT advice.
For more information or to ask about our services, feel free to call us on 0800-148-8001 or email us at firstname.lastname@example.org