Organisations are finding it harder and harder to find a reliable outsourced IT Support company that can fulfil all their business needs. Some of the common issues business can encounter with their support can be extended fix times, extra costs, unskilled engineers and little, if any, recommendations for business continuity and transformation. That’s why TechQuarters TV will be releasing videos every day to help inform organisations, of what makes a great IT Support company.
What to expect?
This month TechQuarters TV will be releasing a new video series on IT Support best practice and what factors to consider when deciding on an outsourcing.
We have created a series of short-detailed videos on IT Support best practice, which will include key topics such as:
- Full Support
- The Service Start
- The Cloud Roadmap
- The Helpdesk
- Field Support
- Fix Time
- Service Levels
- Skill Levels
- Pro Active Monitoring
- Third Party Support
- KPIs reports and account management
Here at TechQuarters, have engineers answering calls directly who are then able to identify and fix most issues then and there. Our field support team are prompt and reliable, and we also have 24/7 proactive monitoring systems to identify and fix issues before they affect your business.
TechQuarters Support service fixes 80% of all support calls in 24h hours and 60% of calls in 30 minutes! For more information click here, http://www.techquarters.com/i-t-support/